Category Archives: Thinking

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“Strategic Umbrage” as Negotiation Strategy

Mindfulness Meditation Improves Decisions, Reduces Sunk-Cost Bias

Sigal Barsade

Andrew Hafenbrack

“Sunk-cost bias” is the tendency to continue unsuccessful actions after time and money have been invested.
Frequent examples include:

Holding poorly-performing stock market investments,
Staying in unsatisfying personal relationships,
Continuing ineffective military engagements.

Zoe Kinias

In these cases, people focus on past behaviors rather than current circumstances, leading to emotion-driven decision biases.

Brief meditation sessions can help decision makers consider factors beyond past “sunk costs,” reported Wharton’s Sigal Barsade, with Andrew C. Hafenbrack and Zoe Kinias of INSEAD.

Meditation practices can:

Increase focus on the present moment,
Shift attention away from past and future actions,
Increase positive emotions.

Kirk Brown

The team asked volunteers to complete Mindful Attention Awareness Scale, developed by Virginia Commonwealth University’s Kirk Brown and Richard Ryan of University of Rochester.

Richard Ryan

They also measured participants’ ability to resist “sunk cost” bias using Adult Decision-Making Competence Inventory, developed by Leeds University’s Wändi Bruine de Bruin with Baruch Fischhoff of Carnegie Mellon and RAND Corporation’s Andrew M. Parker.

Wändi Bruine de Bruin

In a decision task, participants could take an action or to do nothing, as a measure of sunk-cost bias.
Taking action indicated resistance to the sunk-cost bias, whereas those who took no action were influenced by the sunk-cost bias.

Baruch Fischhoff

Volunteers who listened to a 15-minute focused-breathing guided meditation were more likely to choose action, resisting sunk-cost bias, than those who had not heard the meditation instruction.

Andrew M Parker

Barsade’s team noted that, “People who meditated focused less on the past and future, which led to them experiencing less negative emotion. That helped them reduce the sunk-cost bias.”

Jochen Reb

Mindful attention enabled negotiators to craft better deals by “claiming a larger share of the bargaining zone” in “fixed pie” negotiations, found Singapore Management University’s Jochen Reb, Jayanth Narayanan of National University of Singapore, and University of California, Hastings College of the Law’s Darshan Brach.
Effective negotiators also expressed greater satisfaction with the bargaining process and outcome.

Jayanth Narayanan

Mindful attention also leads to a lower negativity bias, the tendency to weigh pessimistic information more heavily than positive, reported Virginia Commonwealth University’s Laura G. Kiken and Natalie J. Shook of West Virginia University.

The team assessed negativity bias with BeanFest, a computer game developed by Shook, with Ohio State’s Russell Fazio and J. Richard Eiser of University of Sheffield.

Natalie Shook

Participants associated novel stimuli with positive or negative outcomes during attitude formation exercises.

Russell Fazio

Volunteers who listened to a mindfulness induction correctly classified positive and negative stimuli more equally, expressed greater optimism, and demonstrated less negativity bias than those in the control condition.

J Richard Eiser

Mindful attention improves decision-making and enhances negotiation outcomes by reducing biases linked to negative emotions.

As a result, taking a brief mental break (“time-out”) during decision-making can improve choices and can reduce the possibility that “the wrong emotions cloud the decision-making process.”

-*How do you reduce bias in making decisions and crafting negotiation proposals?

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©Kathryn Welds

Anxiety Undermines Negotiation Performance

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Maurice Schweitzer

Anxious negotiators make lower first offers, end negotiations earlier, and earn lower profits than calmer negotiation counterparts.

Harvard’s Alison Wood Brooks and Maurice E. Schweitzer of University of Pennsylvania found that these negotiations patterns occurred due to participants’ “low self-efficacy” beliefs.

Alison Wood Brooks

Brooks and Schweitzer induced anxious feelings or neutral reactions during “shrinking-pie” negotiation tasks.
Negotiators who reported feeling anxious expected to achieve lower profits, presented conservative offers, and responded cautiously to proposals by negotiation counterparts.

Negotiators who achieved better outcomes managed their emotions with strategies including:

Julie Norem

Strategic optimism, by calmly expecting positive outcomes, according to University of Miami’s Stacie Spencer and Julie Norem of Wellesley,

Reattribution, by considering alternate interpretations of events.

Approaches with mixed results include:

Andrew Elliot

“Self-handicapping”, defined as creating obstacles to explain poor outcomes and preserve self-esteem, according to University of Rochester’s Andrew Elliott and Marcy Church of St. Mary’s University,
Defensive pessimism, marked by high motivation toward achievement coupled with negative expectations for future challenges, leading to increased effort and preparation, according to Wellesley College’s Julie Norem and Edward Chang of University of Michigan.

Edward Chang

Norem and Cantor concluded that defensive pessimists performed worse when told that that they could expect to perform well on anagram and puzzle tasks.

Defensive pessimism among university students was related to lower self-esteem, higher self-criticism, more pessimism, and frequent discounting of previous successful performances, according to Norem and Brown’s Jasmina Burdzovic Andreas.

Jasmina Burdzovic Andreas

However, they also found that self-esteem increased to almost the same levels as optimists during university years.
Pessimists’ precautionary countermeasures may have resulted in strong performance, which built credible self-esteem.

Defensive pessimism may be an effective approach to managing anxiety and performance motivation.

-*How do you manage anxiety in high-stakes negotiations?

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©Kathryn Welds

Relabeling Anxiety as “Excitement” Can Improve Performance

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Alison Wood Brooks

People can improve task performance in public speaking, mathematical problem solving, and karaoke singing, by reappraising anxiety as “excitement,” according to Harvard’s Alison Wood Brooks.

Jeremy Jamieson

Anxiety and excitement have similar physiological arousal profiles, but different effects on performance.

Using silent self-talk messages (“I am excited”) or reading self-direction messages (“Get excited!”) increases alignment between physical arousal and situational appraisal.

“Excitement” is typically viewed as a positive, pleasant emotion that can improve performance, according to Harvard’s Jeremy Jamieson and colleagues.

In contrast, anxiety can drain working memory capacity, and reduce self-confidence, self-efficacy, and performance before or during a task, according to Michael W. Eysenck of University of London.

Michael Eysenck

Efforts to transform anxiety into calmness can be ineffective due to the large shift from negative emotion to neutral or positive emotion and from physiological activation to lower arousal levels, noted Brooks.

Stefan Hofmann

Such efforts to calm physiological arousal during anxiety can result in a paradoxical increase in the suppressed emotion, reported Stefan Hofmann and colleagues of Boston University.
However, most people in Woods’ studies said they believed that this is the best way to handle anxiety.

Stanley Schachter

Physiological similarities can confuse experiences of anxiety and excitement, demonstrated in studies by Columbia’s Stanley Schacter and Jerome Singer of SUNY.
Anxiety’s similarity to excitement can be used to relabel high “anxiety” as “excitement.”
This shift can mitigate anxiety’s negative impact on performance.

Jerome Singer

Brooks elicited anxiety among volunteers by telling them that their task was to present an impromptu, videotaped speech.

For some participants, she explained that it is “normal” to feel discomfort and asked them to “take a realistic perspective on this task by recognising that there is no reason to feel anxious” and “the situation does not present a threat to you…there are no negative consequences...”
She also instructed volunteers to say aloud randomly-assigned self-statements like “I am excited.”

People who stated “I am excited” before their speech were rated as more persuasive, more competent, more confident, and more persistent (spoke longer), than participants who said “I am calm.”

Brooks evaluated peoples’ reactions to another anxiety-provoking task, performing a karaoke song for an audience, and rated by voice recognition software for “singing accuracy” based on:

Volume (quiet-loud),
Pitch (distance from true pitch),
Note duration (accuracy of breaks between notes).

This score determined participants’ payment for participating in the study.

Before performing, she asked participants to make a randomly-assigned self-statement:

“I am anxious,”
“I am excited,”
“I am calm,”
“I am angry.”
“I am sad.”
No statement.

Following their performance, volunteers rated their anxiety, excitement, and confidence in their singing ability.
People who said that they were “excited” had higher pulse rates than other groups, confirming that self-statements can affect physical experiences of emotion.

Volunteers who said “I am excited” had the highest scores for singing accuracy and also for confidence in singing ability.

In contrast, those who said, “I am anxious” had the lowest scores for singing accuracy, suggesting that anxiety is associated with lower performance.

Brooks elicited anxiety on “a very difficult IQ test…under time pressure” that would determine their payment for participation.
To evoke further anxiety, she concluded, “Good luck minimising your loss.”

Before the test, participants read a statement:

“Try to remain calm” or
“Try to get excited.”

Those instructed to “get excited” produced more correct answers than those who tried to “remain calm.”

Reappraising anxiety as “excitement” was related to improved performance in each task.

Stéphane Côté

These reappraisals of physical experiences evoked an “opportunity mind-set” and a “stress-is-enhancing” mind-set, found University of Toronto’s Stéphane Côté and Christopher Miners.
These appraisals enabled superior performance across different anxiety-arousing situations.

In contrast, i nauthentic emotional displays can be physically and psychologically demanding, and often reduce performance.

People have “…influence…over…emotions,” according to Woods.
She noted that “Saying ‘I am excited’ represents a simple…intervention…to prime an opportunity mind-set and improve performance…

Advising employees to say ‘I am excited’ before important performance tasks or simply encouraging them to ‘get excited’ may increase their confidence, improve performance, and boost beliefs in their ability to perform well in the future.”

-*How effective have you found focusing on “excitement” instead of “calm” in managing anxiety?

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©Kathryn Welds

Transference in Everyday Life Biases Inferences, Emotional Responses

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-*Do you re-enact scenarios from your past, but with different people?

Sigmund Freud

Sigmund Freud described this experience as “transference,” redirecting feelings toward one person in the past onto a different individual in the present.

The current recipient of feelings may have different characteristics, motivations, and behaviours than the original person, but something about the present individual triggers earlier feelings and actions.

Susan Andersen

NYU’s Susan Andersen and Alana Baum demonstrated transference in lab studies when they asked volunteers to describe important people in their lives for whom they had positive feelings or negative feelings.
They also described other people’s significant others.

Later, Anderson and Baum described a person seated in the adjacent room, using either emotionally-positive or emotionally-negative descriptions of someone from the volunteer’s life or someone else’s life.

Participants more accurately recalled the stranger’s description when it resembled their own significant other.
Recall was enhanced because the significant other’s description was memorable, suggesting transference.

Biased inference can result from a memory’s “accessibility” and distinctiveness, according to Anderson’s collaborators Steve W. Cole and Noah Glassman.

Transference is an outgrowth of attachment to others in the past, according to Queens College’s Claudia Chloe Brumbaugh and R. Chris Fraley University of Illinois.

R. Chris Fraley

Participants in their study read profiles of two potential dating partners: One description resembled a romantic partner from the person’s past, and another description matched a different participant’s former partner.

Volunteers reported feeling more comfortable and more anxious toward potential dating partners described as similar to previous significant others.
Brumbaugh and Fraley noted that participants “applied attachment representations of past partners” to any potential future partner, and when the new partner’s description resembled an important past partner.

Susan Fiske

Princeton’s Susan Fiske described this transfer of affective responses to a new individual as schema-triggered affect.
Andersen used this framework and a socio-cognitive explanation in a paper with Berkeley’s Serena Chen.

Serena Chen

People modify views of themselves and others in transference situations, reported Katrina Hinkley and Andersen.
Volunteers in their research demonstrated biased recall about a new person when the person resembled of a previous significant other.
When participants were re-tested, their recall of the new person’s attributes included elements of themselves when they were with the former significant person.

Michael Kraus

Transference occurs even when a target person possesses an attribute incompatible with the significant other’s characteristics, found University of Illinois’s Michael W. Kraus with Berkeley’s Chen, Victoria A. Lee, and Laura D. Straus.

Participants demonstrated transference in biased memories and judgments about a person they perceived as similar to a former significant other.

The research team elicited positive impressions even when the target was from a different ethnic group.
This suggests that stigma and discrimination may be reduced by evoking positive transference from past experiences to present actors.

Baum and Anderson observed that participants’ current mood was more positive when the target of their transference resembled their significant other and occupied a similar role to the original person.

Transference in the workplace can be problematic when employees react to one another as they responded to others from the past, introducing unconscious emotional elements to work situations.

-*How do you manage transference reactions in work and social situations?

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©Kathryn Welds

Attractiveness Bias in Groups

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Edward Vul

Individuals were rated as more attractive when they were observed in a group rather than alone, reported University of California, San Diego’s Drew Walker and Edward Vul.

Individuals are generally perceived as similar but not identical to the average group face.
This group average is seen as more attractive than group members’ individual faces, thanks to a perceptual bias called the ”cheerleader effect.”

People who are judged attractive are also ascribed positive characteristics including good health, good genes, intelligence, and success as a result of attribution bias.

Michael Cunningham

There is consensus across cultures and genders on ratings of physical attractiveness, found University of Louisville’s Michael R. Cunningham, Anita P. Barbee, Perri B. Druen, who collaborated with Alan R. Roberts of Indiana University and Chung Yuan Christian University’s Cheng-Huan Wu.

Features rated as most attractive for women include:

High cheekbones and forehead,
Fuller lips,
Large, clear eyes,
Shorter jaw,
Narrower chin,
Waist-to-hips ratio of 7:10,
Body Mass Index (BMI) of 20.85.

Alan Roberts

Women’s weight was not as significantly related to attractiveness as the elements above.

Preferred characteristics for men were:

Large jaw and brow,
Prominent cheekbones,
Broad chin,
Waist-to-hips ratio of 9:10,
About 12 percent body fat.

Smooth skin, shiny hair, and facial symmetry were rated as attractive for both women and men.

Genevieve Lorenzo

Individuals’ physical attractiveness focuses observers’ attention, and enables assessments of personality traits based on brief interactions, according to University of British Columbia’s Genevieve Lorenzo and Jeremy Biesanz with Lauren Human of University of California, San Francisco.

Jeremy Biesanz

Observers more accurately identified personality traits of physically attractive people and these ratings were more similar to attractive people’s self-reported personality traits.

Lauren Human

Volunteers showed a positive bias toward attractive people and accurately identified the relative ordering of attractive participants’ Big Five personality traits (extraversion, conscientiousness, agreeableness, openness to experience, and emotional stability -“neuroticism”).

Nicholas Rule

Raters also accurately evaluated CEOs’ competence, dominance, likeability, maturity, and trustworthiness by viewing photographs of the executives’ faces in a study by University of Toronto’s Nicholas Rule and Nalini Ambady, then of Tufts.

Nalini Ambady

Thirty volunteers assessed CEOs’ “leadership success” based on appearance alone, and these rating were significantly related to profitability of the organizations the CEOs led.

John Graham

CEOs and non-executives compete in an unconscious “corporate beauty contest,” asserted John Graham, Campbell Harvey and Manju Puri of Duke.
Those viewed as attractive are assigned positive attributions, according to these researchers.

Photos of more than 100 white male chief executive officers of large and small companies were paired with with photos of non-executives with similar facial features, hairstyles and clothing.

Campbell Harvey

Nearly 2,000 participants assessed photos and rated CEOs as competent and attractive more frequently than non-executives.
However, volunteers were less likely to rate CEOs as likeable and trustworthy.

Those rated as “competent” earned more money, but in this study, CEO appearance wasn’t associated with company profitability.

Elaine Wong

Specific facial structures, not just attributed personality traits, were associated with superior business results, according to University of Wisconsin’s Elaine Wong and Michael P. Haselhuhn working with Margaret E. Ormiston of London Business School.

Firms that achieved superior financial results tended to have male CEOs with wider faces relative to facial height, particularly among organizations with “cognitively simple leadership teams.”

Margaret Ormiston

Evolutionary biology suggests that specific facial structures may be perceived as associated with trustworthy leadership skills, leading to attributions of competence, and inspiring loyalty to follow.

-*What positive bias do you observe toward attractive individuals in the workplace?

-*How do you harness the positive bias toward attractive individuals?

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©Kathryn Welds

How Accurate are Personality Judgments Based on Physical Appearance?

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Laura Naumann

People pictured in full-body photographs were evaluated by volunteers for likeability, self-esteem, loneliness, religiosity, and political orientation based on their photographed clothing and non-verbal behaviours.

Simine Vazire

This study, conducted by Sonoma State University’s Laura Naumann, with Simine Vazire then of Washington University, teamed with University of Cambridge’s Peter Rentfrow, and Samuel Gosling of University of Texas, also investigated volunteers’ accuracy in judging Big Five personality traits (Openness, Conscientiousness, Extroversion, Agreeableness, and Neuroticism), proposed by Paul Costa and Robert McCrae of the U.S. National Institutes of Health

Peter Jason Rentfrow

These ratings were compared with evaluations by people acquainted the photographed person.

Samuel Gosling

Observers’ judgments were accurate for extraversion, self-esteem, and religiosity when people were photographed in a standardized pose.
Raters were correct for additional personality traits when judging photographs in spontaneous informal poses.

Paul Costa

These findings suggest that candid photographs provide more accurate cues to some personality characteristics than planned poses.

Robert McCrae

Judgments based on clothing cues were associated with less accurate judgments of personality characteristics.
In contrast, facial expression and posture enabled observers to make more accurate judgments.

John Irving

Observers can make accurate inferences about some personality characteristics based on visual cues, according to these findings.
Novelist John Irving’s A Prayer for Owen Meany noted that “Things often are as they appear. First impressions matter,” just as these researchers concluded.

-*How accurate are your judgments of personality traits for people you don’t already know?
-*How accurate are other people’s inferences about your personality traits?

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Inferring Others’ Thoughts, Intentions, Behavior

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Developing accurate inferences about others’ expectations and possible actions is essential for successful social interactions.

Demis Hassabis

The brain’s process to predict others’ thoughts and behaviors was investigated by University College London’s Demis Hassabis, with R. Nathan Spreng of Cornell University, Vrije Universiteit’s Andrei A. Rusu, Harvard’s Clifford A. Robbins and Daniel Schacter, and Raymond A. Mar of York University.

R. Nathan Spreng

Volunteers read about four fictional individuals’ personality traits, then imagined each character’s behaviors in different situations.
Afterward, participants underwent fMRI brain scans.

Andrei Rusu

Accurate inferences about characters’ personality traits and behaviors were associated with activity in the medial prefrontal cortex of the brain, demonstrating that “brain activity can reveal what and whom someone is thinking about.”

Clifford Robbins

Judgments of people’s degree of agreeableness and extraversion were associated with activity other cortical areas (Lateral temporal cingulate and posterior cingulate, respectively).

Daniel Schachter

These brain regions “code” inferred personality traits in others and synthesize these characteristics into “personality models” that represent individuals and their likely behaviors in new situations.

Matthew Hertenstein

People can also infer others’ emotional intentions through unseen touch, reported Matthew Hertenstein with DePauw University colleagues Brittany Bulleit and Ariane Jaskolka, UC Berkeley’s Dacher Keltner and Betsy App of University of Denver.

Brittany Bulleit-Ariane Jaskolka

Two hundred volunteers in the United States and Spain accurately perceived anger, fear, disgust, love, gratitude, and sympathy through a stranger’s unseen touch on the participants’ arms.

Dacher Keltner

Observers also accurately identified emotions conveyed by touchers’ “tactile displays” toward paired volunteers.

Betsy App

Gian Gonzaga of UCLA collaborated with Keltner and University of Wisconsin’s Daniel Ward to investigate male-female communication pairs’ ability to infer emotion.

Gian Gonzaga

The researchers attributed high power to one volunteer in a communication pair, then compared interactions when male-female pairs were in an equal-power condition.

Participants who were ascribed high power made less accurate judgments of the communication partner’s emotion.
In contrast, individuals who were assigned the low power role reported greater self-consciousness and anxiety.

Men engaged in power behaviours even when female participants were attributed equal power, but displayed fewer power behaviours when both participants were men.
These studies confirm power differentials between women and men, and that male-female pairs misinterpreted each other’s attempts to convey emotions (“emotion blindness” ).

Male pairs accurately detected anger, but men did not understand women’s attempts to convey anger in male-female pairs.
Likewise, women did not accurately detect men’s attempts to convey compassion.

This demonstrates gender-related limitations to accurate empathy and emotionally intelligent interpersonal inferences.

-*How do you develop accurate inferences about others’ opinions and behaviors?

-*How do you revise your hypotheses about others’ personalities?

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Attractive Men May Appear Competent, But May Not Be Hired in Competitive Situations

Loneliness as Health Risk; Reframing Can Help

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Julianne Holt-Lundstad

Loneliness increases mortality risk by 26 percent, comparable to health risks of obesity, cigarette smoking, and excessive alcohol use, according to Brigham Young University’s Julianne Holt-Lunstad, Timothy B. Smith, Mark Baker, Tyler Harris, and David Stephenson.
Loneliness harms people’s health in addition to triggering emotional discomfort.

Timothy Smith

Loneliness and social isolation differ.
Some people report feeling lonely in the presence of others, whereas socially isolated people may not report loneliness.
However, both loneliness and social isolation increased risk for mortality in a meta-analysis of more than 3 million participants in studies of loneliness, social isolation, and living alone.

Megan Knowles

Lonely individuals benefited more from learning to cope with social performance anxiety than from developing social skills, found Franklin & Marshall College’s Megan L. Knowles, Gale M. Lucas of University of Southern California, Florida State University’s Roy Baumeister, and Wendi L. Gardner of Northwestern.

Gale M. Lucas

More than 85 volunteers completed a loneliness self-report, then identified emotions expressed on computer-presented faces.
Self-described lonely people out-performed non-lonely people when social sensitivity tasks were described as measures of “academic aptitude.”

Roy Baumeister

However, lonely participants performed worse when tasks were presented as tests of “social aptitude.”
These volunteers also reported difficulty forming and maintaining friendships, suggesting that social anxiety leads to “choking” in social “performance” situations.
The result is continued loneliness.

Wendi Gardner

Lonely people may be more socially competent than the non-lonely: They were more skilled at remembering social information in studies by Northwestern’s Wendi L. Gardner, Cynthia L. Pickett of University of California Davis, and Ohio State University’s Marilynn B. Brewer.
The team assessed social recall by presenting volunteers with a simulated computer chat task that provided brief acceptance or rejection experiences, then a diary containing both social and individual events.

Cynthia L. Pickett

When social anxiety could be reattributed to an external cause , task performance increased.
Volunteers consumed a non-caffeinated energy beverage and were told that any jitters they might experience could be attributed to the “caffeine” they’d just consumed.
This explanation provided a plausible but false rationale for anxious feelings.

Alison Wood Brooks

Similarly, Harvard’s Alison Wood Brooks found that reframing nervousness as “excitement” helped people perform better on stressful tasks.

An additional coping approach for lonely people is modifying personal mindsets following social loss cues.

Carol Dweck

Fixed mindset, identified by Stanford’s Carol Dweck, is a belief that personal capabilities are limited to present capacities.
This perspective is similar to security-oriented, prevention-focused behaviors of lonely people observed by University of Southern California’s Lucas with Knowles, Gardner, Daniel C. Molden and Valerie E. Jefferis of Northwestern.
This mindset can lead to fear, anxiety, protectiveness and guardedness.

Daniel Molden

In contrast, growth mindset is similar to promotion-focused responses like attempts at social engagement.
This developmental mindset holds that personal capabilities can expand based on commitment, effort, practice, instruction, and correcting mistakes.
This view enables teamwork, collaboration, and social interaction.

Marilynn Brewer

To demonstrate these effects, Lucas’s group gave volunteers cues of acceptance or rejection.
People who received positive primes were more likely to develop a promotion-focused growth mindset.
These participants also reported more effective social thoughts, intentions, and behaviors.

People who experience social anxiety and loneliness can reduce social avoidance by reframing discomfort as “excitement” and by embracing learning and new experiences in a growth mindset.

-*How do you manage loneliness?

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Kathryn Welds, PhD | Curated Research + Commentary

Consulting Organizational Psychologist | Change Consultant | Leadership+Career Master Coach | Coach Supervisor+Mentor Coach |

Category Archives: Thinking

“Strategic Umbrage” as Negotiation Strategy

Mindfulness Meditation Improves Decisions, Reduces Sunk-Cost Bias

Anxiety Undermines Negotiation Performance

Relabeling Anxiety as “Excitement” Can Improve Performance

Transference in Everyday Life Biases Inferences, Emotional Responses

Attractiveness Bias in Groups

How Accurate are Personality Judgments Based on Physical Appearance?

Inferring Others’ Thoughts, Intentions, Behavior

Attractive Men May Appear Competent, But May Not Be Hired in Competitive Situations

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