Category Archives: Leadership

Leadership

Training or Mentorship to Build Leadership Skills?

Peter Harms

Leadership development services are at least a $134 billion annual expenditure in the US, leading many to consider the estimated and actual Return on Investment (ROI).

Paul Lester

Paul Lester

A six-month study of U.S. Military Academy cadets at West Point provided some clues.

University of Nebraska-Lincoln’s Peter Harms collaborated with Paul Lester of the U.S. Army Comprehensive Soldier Fitness Directory, U.S. Military Academy’ Sean Hanna, Gretchen Vogelgesang of Federal Management Partners, and University of Washington’s Bruce Avolio to evaluate:

Sean Hanna

– Sean Hanna

  • -Candidates’s readiness to receive candid feedback from a variety of sources,
  • Mentoring from an engaged, supportive leadership coach,

-Realistic advancement opportunities in the organization.

Bruce Avolio

Participants were randomly assigned to an individual mentorship program or classroom-based group leadership training.
Those who participated in the semi-formal mentorships were significantly more likely to report increased confidence in assuming a leadership role than those in the classroom training.

Mentoring group’s effectiveness was significantly related to a coaches’ ability to:

  • Establish a trust-based collaborative relationship,
  • Provide support,
  • Offer candid, observational feedback,
  • Become sponsors and advocates when the cadets assert leadership.

Additionally, participants who experienced greatest gains in leadership skills and confidence were:

  • Open to receiving candid feedback from mentors,
  • Willing to receive challenging and negative feedback.

The least expensive approach to leadership development did not produce the greatest results, suggesting the importance of individualized attention. 

Ted Kaptchuk

Ted Kaptchuk

This effect was demonstrated when attention from authorities became a placebo effect for 250 patients with documented symptoms of Irritable Bowel Syndrome (IBS).

Those who received the most individualized attention in three no-treatment conditions reported the greatest symptom relief even though they received no medical intervention and participants were informed that the “treatment” was a placebo , found Harvard’s Ted Kaptchuk.

The most important “active ingredient” in leadership development training may be personalized attention, followed by candidates’s readiness to receive candid feedback and to implement recommendations.

 -*How has personalized mentoring helped you develop leadership competencies?

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Costs of Workplace Incivility

Christine Pearson

A single incident of incivility in the workplace can result in significant operational costs, reported Christine Pearson of Thunderbird School of Global Management and Christine Porath of Georgetown University.
They cited consequences including:

  • Intentional decrease in work effort due to disengagement (48% affected employees),

    Christine Porath

    Christine Porath

  • Intentional decrease time at work to reduce contact with perpetrator (47%),
  • Lost work time due to worrying about the incident (80%),
  • Lost work productivity due to avoiding the perpetrator (63%),
  • Reduced commitment to the organization after the incident (78%),
  • Attrition (12% change jobs).

Less tangible organizational symptoms include:

  • Increased consumer complaints,
  • Cultural and communications barriers,
  • Lack of confidence in leadership,
  • Inability to adapt effectively to change,
  • Lack of individual accountability.

Workplace incivility behaviors are typically “rude and discourteous, displaying a lack of regard for others,” noted Pearson and Lynne Andersson, then of St. Joseph’s University.
Specific behaviors deemed “uncivil”, acceptable, and violent were enumerated in The Baltimore Workplace Civility Study by Johns Hopkins’ P.M. Forni and Daniel L. Buccino with David Stevens and Treva Stack of University of Baltimore.

 P.M. Forni

P.M. Forni

Respondents agreed that unacceptable, “uncivil” behaviors include:

  • Taking a co-worker’s food from the office refrigerator without asking (93%),
  • Refusing to collaborate on a team project (90%),
  • Shifting blame for an error to a co-worker (88%),
  • Reading another’s mail (88%),
  • Neglecting to say “please,” “thank you” (88%).

Fewer respondents evaluated the following items as “acceptable workplace behavior:”

  • Taking the last cup of coffee without making a new pot (20%),
  • Not returning telephone calls and/or e-mails (17%),
  • Ignoring a co-worker (12%).

Respondents classified the following unacceptable behaviors as “violent”:

  • Pushing a co-worker during an argument (85%),
  • Yelling at a co-worker (59%),
  • Firing a subordinate during a disagreement (41%),
  • Criticizing a subordinate in public (34%),
  • Using foul language in the workplace (28%).
Gary Namie

Gary Namie

Workplace bullying was also included in the Campaign Against Workplace Bullying  report by Gary Namie.
He defined bullying as “the deliberate repeated, hurtful verbal mistreatment of a person (target) by a cruel perpetrator (bully).

His survey of more than 1300 respondents found that:

  • More than one-third of respondents observed bullying in the previous two years,
  • More than 80% of perpetrators were workplace supervisors,
  • Women bullied as frequently as men (50% of perpetrators),
  • Women were targets of bullying 75% of the time,
  • Few bullies were punished, transferred, or terminated from jobs (7%).

Quantifiable costs of health-related symptoms experienced by bullying targets included:

  • Depression (41%),
  • Sleep loss, anxiety, inability to concentrate (80%), which reduced work productivity,
  • Post-Traumatic Stress Disorder (PTSD) among 31% of women and 21% of men,
  • Frequent rumination about past bullying, leading to inattention, poor concentration, and reduced productivity (79%).

Choosing Civility
Widespread prevalence of workplace incivility was noted by Forni, who offered specific suggestions to improve workplace interactions and inclusion:

  • Assume that others have positive intentions,
  • Pay attention, listen,
  • Be agreeable, inclusive,
  • Speak kindly, avoid complaints,
  • Acknowledge others, accept and give praise,
  • Respect others’ opinions, time, space, indirect refusals,
  • Embrace silence, avoid personal questions, be selective in asking for favors,
  • Apologize earnestly,
  • Assert yourself, provide criticism constructively,
  • Respect others by attending to grooming, health, environment,
  • Accept responsibility and blame, if deserved.

More than 95% of respondents in The Baltimore Workplace Civility Study suggested an aspirational and sometimes challenging intervention: “Keep stress and fatigue at manageable levels.”

Structural and process change recommentations include:

  • Instituting a grievance process to investigate and address complaints of incivility (95%),
  • Selecting prospective employees with effective interpersonal skills in (91%),
  • Clear, written policy on interpersonal conduct (90%),
  • Adopting flexibility in scheduling, assignments, and work-life issues (90%).

-*How do you handle workplace incivility when you observe or experience it?

Related Post:
White Men can Lead in Improving Workplace Culture

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Executive Presence: “Gravitas”, Communication…and Appearance?

Executive Presence is considered essential to achieve leadership roles and effectively perform in them.

Sylvia Ann Hewlett

Sylvia Ann Hewlett

Organizational advancement assumes measurable knowledge, skill, competence, coupled with less quantifiable “authenticity,” “cultural fit,” and “executive presence.”

To more clearly define these less tangible prerequisites of executive advancement, Sylvia Ann Hewlett, economist and CEO of Center for Talent Innovation, conducted 18 focus groups and 60 interviews to systematically investigate behavioral and attitudinal aspects of Executive Presence (EP).

Interviewees opined that Executive Presence accounts for more than a quarter of factors that determine a next promotion, and includes three distinct components:Executive Presence

Gravitas” – Authoritative Behavior

    • Confidence, composure,
    • Decisiveness,
    • Integrity,
    • Emotional Intelligence: self-awareness, self-regulation, interpersonal skills,
    • Clear personal “brand” reputation,
    • Vision for leadership

Communication

    • Strong speaking skills:  Voice tone, clear articulation, grammatical speech conveying competence, credibility,
    • Presence”, “bearing”,  “charisma” including assertiveness, humor, humility,
    • Ability to sense audience engagement, emotion, interests

Appearance

    • Attention to grooming, posture,
    • Physical attractiveness, normal weight,
    • Well-maintained, professional attire.

Harrison Monarth

Executive presence can be cultivated with Image Management, argued Harrison Monarth.

He advocated self-marketing tactics including:

– Creating and maintaining a compelling personal “brand” to influence others’ perceptions and willingness to collaborate,

– Managing online reputation, and recovering when communications go awry,

-Effectively persuading those who disagree, and gaining followers,

-Demonstrating “Emotional Intelligence” skills of self-awareness, awareness of others (empathic insight).

He focused less on appearance as a contributor to career advancement than Hewlett and Stanford Law School’s Deborah Rhode, who summarized extensive research on Halo Effect.
Rhode and Hewlett acknowledge the impact of appearance and non-verbal behavior on various life opportunities including career advancement.

Deborah Rhode

Rhode estimated that annual world-wide investment in appearance is close to $200 billion in 2010 USD currency, and she contended that bias based on appearance:

  • Is prevalent,
  • Infringes on individuals’ fundamental rights,
  • Compromises merit principles,
  • Reinforces negative stereotypes,
  • Compounds disadvantages facing members of non-dominant races, classes, and gender.

Executive Presence is widely recognized as a prerequisite for leadership roles, yet its components remained loosely-defined until Hewlett’s systematic investigation, Monarth’s consulting-based approach, and Rhode’s legal analysis.

-*Which elements seem most essential to Executive Presence?

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Anxiety Linked to Risk of Behaving Unethically

Sreedhari Desai

Sreedhari Desai

People who feel anxious are more likely to act with self-interested unethical behavior, according to University of North Carolina’s Sreedhari Desai and Maryam Kouchaki of Northwestern.

Anxious individuals were more willing to:

  • -Participate in unethical actions in hypothetical scenarios,

-Engage in more lying and cheating to make money.

Maryam Kouchaki

Maryam Kouchaki


Anxiety was also associated with increased threat perception and decreased concern about personal unethical actions in simulated subordinate–supervisor pairs.

Desai noted that “Individuals who feel anxious and threatened can take on self-defensive behaviors and focus narrowly on their own basic needs and self-interest.
This can cause them to be less mindful of principles that guide ethical and moral reasoning – and make them rationalize their own actions as acceptable
.”

Charles Carver

Charles Carver

People may engage in unethical behaviors because circumventing rules provides more options and greater control over outcomes, surmised University of Miami’s Charles Carver and Michael Scheier of Carnegie Mellon.
This experience can lead to feelings of greater autonomy and influence, particularly in ambiguous situations, according to Ohio State’s  Roy Lewicki.

Michael Scheier

Michael Scheier

Once people do experience ethical lapses such as cheating, they can experience a cheater’s high,‘ described by University of Washington’s Nicole E. Ruedy, Celia Moore of London Business School, Harvard’s Francesca Gino, and Maurice E. Schweitzer of Wharton.
Separately, University of California, San Francisco’s Paul Ekman referred to cheaters’ exuberance as this as “duping delight.”

Roy Lewicki

Roy Lewicki

Ruedy’s team demonstrated that cheaters experienced emotional uplift and self-satisfaction instead of the guilt and bad feelings these participants predicted.

Nicole Ruedy

Nicole Ruedy

Almost 180 people completed a four-minute anagram task to earn $1 for every correctly unscrambled word.
Then, they rated their current affect – positive and negative – both before and after the task.

Celia Moore

Celia Moore

Volunteers’ actual answers were compared from imprints between their answer sheets to determine which participants reported inaccurate results.

Cheating was frequent:  More than 40% cheated by writing in additional answers to increase their earnings.
These participants reported significantly greater positive feelings after cheating on the task.

Francesca Gino

Francesca Gino

Even when Ruedy’s team signaled to volunteers that researchers knew participants may be providing inaccurate reports in an insoluble anagram task, more than half the participants reported implausibly high scores.

Cheaters had higher levels of positive affect even when confronted with the team’s awareness of their potential cheating.
They also and showed higher levels of self-satisfaction (feeling clever, capable, accomplished, satisfied, superior).

Earning more money didn’t add to the “cheater’s high,” suggesting a top threshold for positive feelings associated with cheating:  Cheaters didn’t feel substantially better when they earned more money on an anagram task.

Maurice Schweitzer

Maurice Schweitzer

These findings suggest the importance of moderating ambient anxiety in organizations, both to increase employee quality-of-life, and reduce unethical workplace behaviors that could undermine individual careers and organizational reputation.

Paul Ekman

Paul Ekman

Organizational leaders can reduce anxiety by increasing role clarity through:

  • Setting realistic expectations for employee workload,
  • Adopting Results Only Work Environment (ROWE) and flex time,
  • Emphasizing the value of experimentation, flexibility, and innovation, and supporting with collaborative workspaces.

-*How have you seen high-anxiety workplaces affect employees’ ethical judgment?

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Women Board Members + Strong Shareholder Protections = Higher Financial Performance

Kris Byron

Kris Byron

The relationship between women on corporate Boards of Directors and company positive financial results is mixed, according to Syracuse University’s Kris Byron and Corinne Post of Lehigh University.

Corinne Post

Corinne Post

To clarify conflicting data, they conducted a meta-analysis of 140 existing studies and found that women on corporate boards was related to positive financial outcomes in countries with stronger shareholder protections.

Companies with women on Boards and subject to rigorous shareholder protections reported higher accounting returns or firm profitability.

Richard Gentry

Richard Gentry

Accounting returns evaluate a firm’s efficiency in using assets to generate earnings and represent short-term financial performance, noted University of Mississippi’s Richard Gentry and Wei Shen of Arizona State University.

Wei Shen

Wei Shen

Another financial performance measure in Byron and Post’s meta-analysis was market performance, defined by University of Chicago’s Richard H. Thaler as marketplace behavior that reflects expectations of a firm’s long-term value.

Richard Thaler

Richard Thaler

Women on Boards of Directors provide “diversity of thought and experience” and tolerate less financial risk.
As a result, female board members made stronger efforts to monitor the firms and to ensure strategy execution, according to Byron and Post.

Kathleen Eisenhardt

Kathleen Eisenhardt

The team considered Agency Theory, proposed by Stanford’s Kathleen Eisenhardt, in her theory that Boards of Directors are “information systems” used by key stakeholders to verify organizational behavior.

Amy Hillman

Amy Hillman

These systems are influenced by Directors’ individual cognitive frames, derived from their diverse values and experiences, argued Arizona State’s Amy Hillman and Thomas Dalziel of University of Cincinnati.

Donald Hambrick

Donald Hambrick

These diverse cognitive frames yield more favorable organizational outcomes only when teams “engage in mutual and collective interaction [and] share information, resources, and decisions,” according to Upper Echelons Theory (UET) developed by Penn State’s Donald Hambrick.
This means that women Board members affect group decision-making and financial performance when other Board members are willing to consider their diverse perspectives and experiences.

Thomas Dalziel

Thomas Dalziel

Strong shareholder protections provide “an information-processing stimulus that motivates (Boards) to leverage the decision-making resources (i.e., knowledge, experience and values) that women bring,” asserted Byron and Post.
From this, they concluded that strong financial outcomes occur in companies with women on their Boards of Directors in countries with strong shareholder protections.

Byron and Post’s analysis illustrates that diverse perspectives provide little benefit if they are not solicited and fully considered in a context of regulatory oversight.

-*When have you observed diverse perspectives associated with increased profitability and performance?

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Defining Elusive Elements of “Executive Presence”

Fewer researchers have empirically investigated behaviors and characteristics associated with “Executive Presence” than the number of consultants offering recommendations on how to develop this quality and its potential association with career advancement.

Sylvia Ann Hewlett

Sylvia Ann Hewlett

A previous blog post identified three characteristics associated with “executive presence” by Sylvia Ann Hewlett of the Center for Talent Innovation:  Communication, “Gravitas”, and Appearance.

Gavin Dagley

Interviews with 34 professionals, conducted by Perspex Consulting’s Gavin Dagley and Cadeyrn J. Gaskin, formerly of Deakin University, uncovered more elements than Hewitt’s proposed triad of qualities.

Caderyn Gaskin

They found that most executives described as having “presence” were men, reinforcing Hewitt’s assertion that women interested in career advancement should focus on conveying executive presence attributes to observers.

Dagley and Gaskin identified ten characteristics including those mentioned by Hewitt.
The first five characteristics are based on first impressions during initial contact:

  • Status and reputation, similar to “gravitas” discussed by Hewitt,
  • Physical appearance, also mentioned by Hewitt,
  • Confidence,
  • Communication ability, included in Hewitt’s “presence” triad,
  • Interpersonal engagement skills.

The final five attributes derive from evaluations over time during repeated contacts:

  • Interpersonal integrity,
  • Values-in-action,
  • Intellect and expertise,
  • Outcome delivery,
  • Coercive power.

These qualities combine in different ways to form four presence “archetypes”:

  • Positive presence, based on favorable impressions of confidence, communication, appearance, and engagement skills plus favorable evaluations of values, intellect, and expertise,
  • Unexpected presence, linked to unfavorable impressions of confidence plus favorable evaluations of intellect, expertise, and values,
  • Unsustainable presence combines favorable impressions of confidence, status, reputation, communication, and engagement skills plus unfavorable evaluations of values and integrity,
  • “Dark presence” is associated with unfavorable perceptions of engagement skills plus unfavorable evaluations of values, integrity, and coercive use of power.
Philippe De Backer

Philippe De Backer

Another typology of executive presence characteristics was identified by Sharon V. Voros and Bain’s Philippe de Backer.
They prioritized elements in order of importance to purportedly related life outcomes:

  • Focus on long term, strategic drivers,
  • Intellect,
  • Charisma, combining confidence, intensity, commitment, plus demeanor of care, concern and interest in others,
  • Communication skills,
  • Passion,
  • Cultural fit,
  • Poise,
  • Appearance.

Most people assume a relationship between “executive presence” and career “success,” even if the causal connection has not been demonstrated.

Fred Luthans

Fred Luthans

However, University of Nebraska’s Fred Luthans and Stuart Rosenkrantz with Richard M. Hodgetts of Florida International University investigated this relationship by observing nearly 300 managers from various levels at large and small mainstream organizations as they:

  • Communicated,
  • Engaged in “traditional management” activities, including planning, decision making, controlling,
  • Managed human resource issues.
Richard Hodgetts

Richard Hodgetts

Communication and interpersonal skills elements of “presence,” coupled with intentional “networking” and political acumen enabled managers to rapidly advance in their organizations.

Luthans and team identified these managers as “successful” leaders because they advanced more rapidly than “effective” managers, measured by participants’ organizational level compare with their organizational tenure.
In contrast, “effective” managers demonstrated greater managerial skill than “successful” managers, but were not promoted as quickly.

“Effective” managers spent most time managing human resource activities including:

  • Motivating/reinforcing,
  • Managing conflict,
  • Hiring/staffing,
  • Training/developing team members,
  • Communicating by exchanging information,
  • Processing paperwork.
Stuart Rosenkrantz

Stuart Rosenkrantz

Their subordinates reported more positive attitudes and behaviors than subordinates of “successful” managers for:

  • Job satisfaction,
  • Organizational commitment,
  • High team performance quality,
  • High team performance quantity.

Differences in advancement and subordinate reactions to “successful” and “effective” managers appear related to differing managerial behaviors.

Fred Luthans-Effective Managers“Successful” managers spent little time in managerial activities, but invested more effort in networking, socializing, politicking, and interacting with outsiders.
Their networking activities were most strongly related to career advancement but weakly associated with “effectiveness.”

Few managers were both “successful” and “effective”:  Only about 10% of volunteers were among the top third of both successful managers and effective managers.
These findings can lead to discouragement and cynicism, noting that effective managers who support employee performance may not be rewarded with advancement as rapidly as managers who prioritize their career over that of their employees.

These studies suggest that gravitas, communication, and political acumen may explain the gender difference for perceived “executive presence.”
Women who aspire to organizational advancement seem to benefit from cultivating both gravitas and proactive networking to complement communication and interpersonal skills.

-*Which behaviors and characteristics are essential to “Executive Presence”?

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Creating Productive Thought Patterns through “Thought Self-Leadership”

Albert Ellis

Albert Ellis

Many leaders’ actions and decisions are influenced by internal commentaries and related judgments.
Often, these thoughts are self-critical, provoking apprehension and anxiety.

Aaron Beck

Aaron Beck

Cognitive Behavior Therapy, developed by University of Pennsylvania’s Aaron Beck, provides a systematic way to restructure sometimes irrational “self-talk“,  as do Albert Ellis‘s Rational-Emotive Behavior Therapy, and Stanford University’s David Burns‘ synthesis of these approaches.

David Burns

David Burns

Arizona State University’s Charles Manz and Chris Neck  translated these self-management concepts to managerial development.
They outlined a Thought Self-Leadership Procedure as a five-step feedback loop:

Charles Manz

Charles Manz

1. Observe and record thoughts,
2. Analyze thoughts,
3. Develop new thoughts,
4. Substitute new thoughts,
5. Monitor and Maintain new, productive thoughts.

-*What practices do you use to develop and apply productive thought patterns under pressure?

Chris Neck

Chris Neck

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