Category Archives: Leadership

Leadership

Air Time Matters: Speak Up in the First Five Minutes of a Meeting

More than thirty years ago, University of Florida’s Marvin Shaw observed that participation in small group approximates the 80/20 Principle:

Marvin Shaw

Marvin Shaw

In a 5 member team, 2 members make 70% of comments
In a  6 member team, 3 members make 70% of comments
In a  8 member team, 3 members make 67% of comments

Most of the comment contributors were men, and those who speak most are typically viewed as most influential, according to Melissa Thomas-Hunt of University of Virginia.
This suggests that women can be at a disadvantage in groups if they don’t speak up.

Melissa Thomas-Hunt

Melissa Thomas-Hunt

Thomas-Hunt found that women were less influential in small groups even when they possessed specific expertise in survival skills, a stereotypically male endeavor.
Further, women with elite knowledge were judged as less expert by others.

Conversely, men who possessed expertise were more influential than expert women.
Overall group task performance was affected by these dynamics:  Groups with a female expert made less accurate assessments than groups with a male expert, perhaps because females’ expertise was discounted or ignored due to gender-related expectations for specific competencies.

Christopher Karpowitz

Christopher Karpowitz

Women spoke less when there are fewer women in a group, but not when women predominated and decisions were made by majority rule, according to Christopher Karpowitz of Brigham Young University, Princeton University’s Tali Mendelberg and Lee Shaker of Portland State University.

Tali Mendelberg

Tali Mendelberg

They also found that women spoke equally in small groups when there were few women but the decision required unanimous vote.
One implication is that women benefit from building consensus when they are in the minority.

Powerful women who talk more than male counterparts incur backlash from both male and female observers, according to Victoria Brescoll of Yale.

Victoria Brescoll

Victoria Brescoll

In an experimental study, both female and male volunteers read about a female CEO who talked longer than others.  They judged her as significantly less competent and less suitable for leadership than a male CEO who was reported to speak for the same amount of time.

A high-power woman who talked much less than others was judged as equally competent and capable of leading as a high-power man who talked much more than others.
Raters were less generous in their ratings of a high-power male who talked much less than others:  He was judged as equally incompetent and unsuitable for leadership as a high-power female who talked much more than expected.

This suggests that both men and women are punished for behaviors different from gender-role expectations.

Lee Shaker

Lee Shaker

Women’s tendency not to speak up in groups begins well before they enter the workplace, found Harvard’s Catherine Krupnick.
She and her team investigated differences between male and female students’ participation in classroom discussion and the impact of the instructor’s gender on students’ participation.

They reviewed videotapes of 12 women and 12 men instructors, and concluded that male students talked two and a half times longer than female students when the instructor was male and the majority of the students were male — a frequent situation in many educational and work organizations.
On the other hand, female students spoke almost three times longer when instructors were female.

Women students were interrupted more frequently than their male counterparts, most often by other women, and leading them to withdraw from the discussion for the remainder of the class.

Krupnick posited that women’s lower participation in classrooms – and perhaps in other small groups – may be explained by their:

  • Unwillingness to compete against men,
  • Vulnerability to interruption,
  • Unwillingness to interject into men’s and other women’s long uninterrupted statements, known as “discourse runs,”
  • Individual differences in assertiveness, confidence, and speed of formulating responses.
Elizabeth Aries

Elizabeth Aries

Amherst’s Elizabeth Aries noticed that groups composed entirely of women students tended to have a participatory style in which women took turns and spoke for about equal amounts of time throughout the class hour.

In contrast, male groups appeared more contest-like, with extremely uneven amounts of talk per man.
They competed by telling personal anecdotes or raising their voices to establish hierarchies of participation, and this competitive style persisted in mixed-gender groups.

Kathleen Welch-Torres, then of Yale, compared women’s and men’s assertiveness in class discussions at Yale and Brown (mixed-gender institution) with women’s class participation at Wellesley and Smith (single-gender).
She reported that women at both of the mixed-sex institutions were verbally less assertive than men, by using “hedges,” qualifiers and questioning intonations.
However, women at the single-gender institutions Smith and Wellesley were more assertive than women at Yale and Brown and more assertive than men at the coeducational institutions.

Larraine Zappert

Larraine Zappert

Kendyll Stansbury

Kendyll Stansbury

Welch-Torres linked these behaviors to measures of self-esteem and her findings are similar to those of Stanford’s Laraine Zappert and Kendyll Stansbury  who reported that female graduate students held lower self-esteem, less trust in their judgments, and greater fear of making mistakes than male graduate students.

Recommendations to help women move toward fuller participation in small groups from Melissa Thomas-Hunt and Margaret Neale of Stanford include:

Margaret Neale

Margaret Neale

  • Before a meeting:
    • Ask trusted attendees to:
      • Support your ideas during the meeting,
      • Solicit your input in the meeting,
    • Refer to your specific expertise during the meeting,
    • Set a goal for number of contributions in the first five minutes of a meeting.
    • In a meeting:
      • If interrupted: Restate, rephrase and provide specific evidence based on expertise,
      • Showcase  others’ expertise by soliciting their input,
      • Create environment in which  other participants have equal opportunity to participate,
      • Urge members to consider each alternative, rather than disregarding suggestions presented by “lower status” individual.

-*How do you ensure that your expertise is recognized and influential in small group settings?

*What “best practices” do you apply to ensure active participation by women and minority-group members?

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Learning Mindsets Enable Employee Development at Work

David Perkins

David Perkins

People adopt differing mindsets when trying to achieve quality results and increase learning at work, according to Harvard’s David Perkins, Michele Rigolizzo, and Marga Biller.

They expanded the distinction between fixed mindset and growth mindset described by Stanford’s Carol Dweck, and assessed with a brief questionnaire.

  • Michele Rigolizzo

    Michele Rigolizzo

    Completion mindset focuses on finishing a routine task with little mental investment.
    Accidental learning occurs with this stance, and employees who experience fear of failure, impersonal work environments, and monotonous tasks usually operate with this mindset.

  • Performance mindset aims to complete a task  without reflecting on how to can re-apply the process in the future.
    Marga Biller

    Marga Biller

    An example is temporarily using a technology but not investing attention to become an expert user.
    Incidental learning is a by-product of this mindset, described by Columbia’s Victoria Marsick and Karen Watkins of University of Georgia.

  • Development mindset seeks to complete a task and to learn applicable approaches when completing similar future tasks.
    An example is leading an effective kickoff meeting to set the tone for productive work sessions.

    Victoria Marsick

    Victoria Marsick

    Intentional learning occurs with active involvement in observing, analyzing, and reflecting on the process.

To move beyond a Completion stance, Perkins and team suggested that organizational leaders  encourage quality work and active reflection on that work to set the expectation of a Development mindset.
In addition, leaders can also implement collaboration and feedback systems with time for reflection on completed tasks.

-*How do you enable team members to adopt a Development Mindset?

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Implicit Discrimination Associated with Meritocratic Beliefs, Low Empathy

Michael Young

Michael Young

Americans more than other nationalities, embrace the idea of meritocracy – that rewards are distributed based on merit, a combination of ability + effort with success, described by University of London’s Michael Young with Sheri Kunovich of Southern Methodist University, and Ohio State’s Kazimierz M. Slomczynski.

Satya Nadella

Satya Nadella

Microsoft’s CEO, Satya Nadella, made headlines when asked his advice for women who are uncomfortable asking for a raise at the 2014 Grace Hopper Celebration of Women in Computing.
He told more than 12,000 women: “It’s not really about asking for a raise, but knowing and having faith that the system will give you the right raise … It’s good karma. It will come back.”

Although his response resulted in widespread criticism, he may have been referring to the social penalty women experience when negotiating for salary increases and promotions.

Hannah Riley Bowles

Hannah Riley Bowles

Harvard’s Hannah Riley Bowles with Linda Babcock and Lei Lai of Carnegie Mellon demonstrated this social penalty when they showed volunteers videos of men and women asking for a raise using identical scripts.
Participants agreed to give both genders a pay increase, but evaluated women as “too aggressive” and not someone they would want to work with.
However, men in these salary negotiation situations were seen as “likable.”

Emilio Castilla

Emilio Castilla

The unequal impact of merit-based compensation on minorities was demonstrated in MIT’s Emilio J. Castilla’s analysis of almost 9,000 employees in support roles at a large service-sector company.
The organization espoused commitment to diversity and had implemented a merit-based compensation system intended to reward high-level performance and equitably reward employees.

Lei Lai

Lei Lai

Despite these egalitarian goals, women, ethnic minorities, and non-U.S.-born employees received smaller increases in compensation compared with white men, despite holding the same jobs, having the same performance score, working in the same units for the same supervisors.

These results illustrated what he called the performance-reward bias – the need for minority groups “to work harder and obtain higher performance scores in order to receive similar salary increases to white men.”

Stephen Benard

Stephen Benard

With his Indiana University colleague, Stephen Benard, Castilla uncovered the paradox of meritocracy” – organizations that espouse meritocratic values awarded a larger monetary reward to male employees compared with equally performing female employees.

Despite their positive intentions and policies, these organizations perpetuated unequal evaluations and rewards across equally performing employee groups.

Eric Luis Uhlmann

Eric Luis Uhlmann

In fact, people who think they are the most objective exhibited greatest evaluation bias, found Northwestern’s Eric Luis Uhlmann and Geoffrey L. Cohen of University of Colorado.
They attributed this finding to overconfidence in objectivity, leading to lack of self-scrutiny and self-assessment of potential and implicit bias.

Corinne Moss-Racusin

Corinne Moss-Racusin

This bias was also demonstrated when volunteers provided significantly more positive evaluations of resumes were attributed to whites and men than identical resumes linked to minority-group members and women, reported by Yale’s Corinne A. Moss-Racusin, John F. Dovidio, Victoria L. Brescoll, Mark J. Graham, and Jo Handelsman.

John Dovidio

John Dovidio

Since egalitarian aspirations and performance management systems do not result in equitable reward distribution, MIT’s Castilla advocated increased transparency and accountability by creating a performance-reward committee to monitor compensation increases and to share information about pay segmented by gender, race, and nationality.
Five years after these changes were introduced in companies Castilla studied, he found that the demographic pay gap had disappeared.

Grit Hein

Grit Hein

Another way to reduce bias is to increase empathy, found Universität Bern’s Grit Hein, Jan B. Engelmann of Tinbergen Institute, and University of Zurich’s Philippe N. Tobler, with Marius C. Vollberg of University College London, in their study of 40 young men of Swiss or Balkan descent.

Participants and two research confederates received an electric charge on the back of the hand.
Next, one of the two confederates was attributed a typical Balkan name or a Swiss name, and was designated a “decision maker.”

Jan B. Engelmann

Jan B. Engelmann

Volunteers were then told they would receive “painful shocks,” but the “decision maker” could prevent this “by giving up money he would otherwise earn.”
Participants received help from the other person 15 times out of 20 trials, and received a shock five times.

Two new confederates, one with a Swiss name and one with a Balkan name, replaced the first two and the participant watched as one of them received the painful electrical pulses.
A brain scan measured the volunteers’s level of empathy for the person receiving the shock.

Philippe Tobler

Philippe Tobler

When the confederate with the Balkan minority name “helped” the participant avoid a shock by “sacrificing” a payoff, the volunteer’s brain scans demonstrated increased empathy for both the specific helper, and for other Balkan people.

The team interpreted this finding to suggest, “…empathy with an out-group member can be learned, and generalizes to other out-group individuals.”

If this trend can be replicated in the workplace by increasing organizational and managerial empathy for members of minority groups during the appraisal process, organizational rewards may be more equitably distributed.

-*How do you reduce bias in appraisal and reward processes?

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Men Negotiate More Assertively with Women Managers

Ekaterina Netchaeva

Ekaterina Netchaeva

Men volunteers negotiated more assertively with women in supervisory roles in laboratory tasks, compared with strategies they used with male supervisors, reported Bocconi University’s Ekaterina Netchaeva, Maryam Kouchaki of Northwestern University, and Washington State University’s Leah D. Sheppard.

Maryam Kouchaki

Maryam Kouchaki

This cross-gender negotiation trend was reduced when woman in supervisory roles demonstrated directness and proactivity (“administrative agency”) rather than self-promotion and power-seeking (“ambitious agency”).

Leah D. SheppardThe team told 52 male and 24 female volunteers that they would negotiate their salary at a new job in a computer exercise with a male or female hiring manager.

After the negotiation, participants completed an implicit threat test by identifying words that appeared on a computer screen for a fraction of a second in a variation of the Implicit Association Test developed by Harvard’s Mahzarin Banaji and Anthony Greenwald of University of Washington.
Participants who chose more threat-related words like “fear” or “risk,” were inferred to feel more threatened.

Mahzarin Banaji

Mahzarin Banaji

Male participants who negotiated with a female manager selected more threat-related words on implicit association test, and they negotiated for a higher salary ($49,400 average), compared to men negotiating with a male manager ($42,870 average).

Linda Babcock

Linda Babcock

The manager’s gender didn’t affect female participants, who negotiated a lower salary ($41,346 average), reflecting a common trend where women tend not to negotiate, or to negotiate less vigorously, as noted by Carnegie Mellon’s Linda Babcock and Hannah Riley Bowles of Harvard.

Anthony Greenwald

Anthony Greenwald

In another experimental task, more than 65 male volunteers decided how to share a $10,000 bonus with a male or female team member or with supervisor.
Male participants tended to equally divided the money with male or female team members, but reacted significantly differently with a female supervisor.

Men who endorsed more threat-related words chose to keep more money for themselves when the supervisor was female, compared with when they were paired with a male supervisor.

Hannah Riley Bowles

Hannah Riley Bowles

A related online survey of 226 male and 144 female volunteers found that male participants decided to keep a larger share of the $10,000 bonus when the female manager was described as ambitious or power-seeking, but responded significantly more favorably when the female supervisor was described as proactive or ambitious.
In the latter case, male volunteers offered approximately the same bonus amount to female managers.

This suggests that women managers with male direct-reports enhance these relationships by adopting a consciously direct leadership style, characterized by consistent communication, and proactive problem-solving.

Netchaeva’s group posits that women who adopt a direct, active leadership style reduce threat in cross-gender reporting relationships, and enable greater cooperation in bargaining and negotiation situations.

-*To what extend have you observed evidence of implicit threat responses in cross-gender workplace reporting relationships?

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Touch Can Increase Compliance, Persistence, Performance

Edward T. Hall

Edward T. Hall

Fifty years ago, Edward T. Hall, then of Illinois Institute of Technology, identified differences in interpersonal space ranging from intimate to personal to social to public, and inspired examination of acceptable interpersonal distance across cultures, genders, and organizations.

Circles of Interpersonal Space

Circles of Interpersonal Space

A decade later, Chris Kleinke, then of Wheaton College, expanded Hall’s work on “proxemics” as he explored the impact of close contact in public spaces, particularly non-intimate touching.

He found that in a relatively low-touch culture like the U.S., directing gaze and touch toward others increased their compliance with ambiguous requests in laboratory experiments.

Chris Kleinke

Chris Kleinke

Since then, this finding has been incorporated in sales, learning, healthcare, and other service settings based on evidence that touch increased performance when applied after a person initially agreed to a request, in research by Oakland University Jane C. Nannberg and Christine H. Hansen.

David Vaidis

David Vaidis

“Dosage” of touch had an additive effect when University of Paris’ David Vaidis and Severine Halimi-Falkowicz of University of Provence found that people who were touched two times persisted in lengthy tasks more than people who were touched once.

Likewise, University of Missouri’s Frank N. Willis and Helen K. Hamm found that touch contributed to compliance with challenging requests, especially in gaining agreement from people of the same gender as the requestor.

Séverine Halimi-Falkowicz

Séverine Halimi-Falkowicz

Another demonstration of influential touch was when female restaurant servers briefly touched customers on the hand or the shoulder while returning change from the bill payment.

These customers’ reactions were compared with other patrons who were not touched by the servers, in research by University of Mississippi‘s  April H. Crusco and Christopher G. Wetzel of Rhodes College.

Chris Wetzel

Chris Wetzel

They evaluated customers’ reactions to service, food, setting, and other elements of the dining experience with a restaurant survey as well as the gratuity amount, expressed as a percentage of the bill.

Customers who were touched on the hand or shoulder gave the server significantly larger gratuities than those who were not touched, and there was no significant difference between tips from customers who had been touched on the hand or the shoulder.

These findings confirm the influence of interpersonal touch in public commercial settings, and offer a reminder that non-intimate touching can increase cooperation and commitment to complete lengthy or challenging tasks.

-*How have you used interpersonal touch in public work situations to enable cooperation and performance?

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Power Increases Responsibility, Generosity toward Future Generations

Leigh Plunkett Tost

Leigh Plunkett Tost

Power can increase future perspective, feelings of social responsibility, and intergenerational generosity toward others, according to University of Michigan’s Leigh Plunkett Tost, Kimberly A. Wade-Benzoni of Duke University, and University of Idaho’s Hana Huang Johnson.

Priscilla Chan, Mark Zuckerberg

Priscilla Chan, Mark Zuckerberg

Mark Zuckerberg and Pricilla Chan’s sizeable gift of Facebook stock on the occasion of their daughter’s birth is a recent example.

Katherine DeCelles

Katherine DeCelles

This finding contrasts previous reports that power tends to cause people to act in more self-interested ways with peers, particularly “in the presence of a weak moral identity,” according to University of Toronto’s Katherine DeCelles, D. Scott DeRue of University of Michigan, Harvard’s Joshua Margolis, and Tara L. Ceranic of University of San Diego.

Kimberly Wade-Benzoni

Kimberly Wade-Benzoni

Focusing on previous power experiences also was linked with a longer-term time perspective among more than 110 participants who wrote about a time they experienced power over others.
Volunteers in studies by Tost’s group reported greater willingness to allocate charitable donations to a cause with long-term benefits than one addressing an immediate need, compared with a matched group that didn’t write about a previous power experience.

Hana Huang Johnson

Hana Huang Johnson

In another task, more than 230 volunteers also wrote a power prime, then chose between allocating a $1,000 bonus to themselves or another participant now or a larger amount in the future.
Participants who recalled a power experience were more likely to allocate a greater future bonus to themselves and someone else.

Scott DeRue

Scott DeRue

Tost’s team suggested that people with intergenerational power typically feel responsible for ensuring others’ long-term interests, manifested in generous behavior to younger generations.
DeCelles’ findings suggest that moral identity may interact with intergenerational relations to influence people to act with less self-interest and greater altruism.

Joshua Margolis

Joshua Margolis

In additional studies, more than 160 participants were randomly assigned to influence tasks that other group members performed.
The controlling participants reported greater willingness to allocate more future lottery winnings to another group member compare with volunteers who did not control others’ assignments.

Sonya Lyubomirsky

Sonya Lyubomirsky

Many of these paradoxes of generosity and altruism are investigated through University of Notre Dame’s Science of Generosity initiative.
One promising project is led by University of California, Riverside’s Sonya Lyubomirsky, who explored “the how” and “myths” of happiness.

She currently investigates “ripple” and contagion effects of generosity propagation in work settings, and argues that performing generous acts makes the giver, receiver, connector, and observer happier.
In addition, she posits that workplace generosity promotes a positive workplace climate.

Tara Ceranic

Tara Ceranic

Feelings of power seem to invoke a sense of responsibility to ensure and enable others’ interests.
This insight can benefit non-profit organizations seeking increased donations by highlighting that those with decision-making authority have the power to shape the performance and outcomes of the generations to come.

-*To what extent do those with organizational power demonstrate a longer time perspective and willingness to enable the next generation’s well-being?

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Previous blog posts have outlined the varied positive effects of focusing on previous power experiences, and on time perspective’s relationship with investment choices.

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Perception of CEOs’ Non Verbal Leadership Behaviors Affect IPO Valuations, Predict Financial Performance

Elizabeth Blankespoor

Elizabeth Blankespoor

Favorable first impressions of CEOs can affect new companies’ valuations and can predict near-term performance.

Perception of CEO non-verbal behavior during IPO road show presentations was associated with higher valuations at each IPO stage, found Stanford’s Elizabeth Blankespoor, Greg Miller of University of Michigan, and University of North Carolina’s Brad Hendricks.
These findings underscore the importance of road show presentations and presenters’ credibility to investors, underwriters, analyst, and financial media.

Greg Miller

Greg Miller

Blankespoor’s team noted that for most investors, the road show is the first time they see the CEO in the two-week interval between setting the initial proposed price and determining the final offer price.
As a result, Blankespoor and colleagues posit “a tight link between perceptions and valuation.”

Participants in their investigation were hired through Amazon’s Mechanical Turk, a crowdsourcing task website, to view videotapes of CEOs presenting IPO roadshow, then to rate the speakers for competence, attractiveness, and trustworthiness.

Brad Hendricks

Brad Hendricks

At least 40 people viewed each series of 30-second video clips from 224 actual road show presentations between 2011 and 2013, with modified audio to muffle words while retaining vocal pitch and rhythm.

After controlling for other factors that could affect stock price like CEO age, experience, and education, companies with higher-rated CEOs on a composite score of competence, attractiveness, and trustworthiness ratings received a larger price increase for the proposed offering price and the revised price for secondary markets.

Mechanical TurkFor each 5% increase in CEO composite perception score, the final market price was 11% higher, and CEO perceived competence and attractiveness had a significant impact on firm valuation.
However, trustworthiness alone had no effect.

These initial perceptions also correlated with companies’ early performance, based on stock prices up to 12 months after the IPO, suggesting that “…investors … glean real additional information about the CEO from … nonverbal behavior and … perceptions of management are signals for firm value.”

Gotham Research GroupBloggers as well as traditional media outlets are important arbiters of CEO reputation.
In a commissioned analysis of 10 well-known institutional bloggers by the Gotham Research Group, perceptions of CEO authenticity were significantly related to bloggers’ evaluations of CEO competence and performance.

Candor, bluntness, fearlessness, specificity, plain words, examples from stories, warmth, frequent contact with customers and employees, and acknowledging challenges and worthy competitors are all essential to setting a credible tone, according to this report.

Weber ShandwickIn fact, Public Relations firm Weber Shandwick noted that 49% of company reputation is attributed to CEO reputation, and 60% of market value is attributed to company reputation.
Perception of a CEO, the firm argues, has significant influence on market value, underscoring empirical findings by Blankespoor’s team.

-*What non-verbal behaviors and attributes signal “leadership” and “executive presence” to you?

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Collaboration Can Encourage Corruption, Lying

Damon Jones

Damon Jones

Many corporations encourage collaboration and make it part of culture statements and annual performance reviews.
Cisco Systems, for example, defined collaboration as “working across boundaries, building teams, managing conflict, earning trust, and recognizing good performance,” part of the CLEAD performance management and development system.

Mark Greenberg

Mark Greenberg

Ability to collaborate develops in childhood and is associated with positive life outcomes, demonstrated in a two decade longitudinal study of more than 750 Americans from kindergarten into adulthood by Penn State’s Damon Jones, Mark Greenberg and Daniel Max Crowley.

Daniel Max Crowley

Daniel Max Crowley

They found that kindergartners whose teachers rated them highly on social competence dimensions including:

Ori Weisel

Ori Weisel

Although collaborative settings may boost honesty due to increased observability, accountability, University of Nottingham’s Ori Weisel and Shaul Shalvi of Ben-Gurion University of the Negev showed that collaboration among equals can trigger corruption by lying, misreporting, and exaggerating performance.

Shaul Shalvi

Shaul Shalvi

They experimentally evaluated performance between 280 partners on a die rolling task for which they earned cash.
Player A privately rolled a die and reported the result to player B, who then privately rolled and reported the result.
Both players were paid only if they both reported the same results — for example, if both reported rolling “6”, each earned €6.

Robert S Feldman

Robert S Feldman

Players tended to inflate potential profit by misreporting actual outcomes, demonstrated by the proportion of reported matches.
The probability of rolling the same number in each round was one in six, or an average of 3.33 times in 20 rounds.
However, teams reported an average of 16.3 matches—nearly five times the expected number, demonstrating likely misrepresentation to achieve financial payoff.

Participants also lied even when they did not benefit, provided their partner benefitted.
Wiesel and Shalvi explained that “people are willing to pay the moral cost of lying even if they don’t stand to get any material benefit—the only benefit is the joy of collaboration.

Paul Ekman

Paul Ekman

When partners’ payoffs were not aligned, they were less likely to inaccurately report performance.
This finding suggests that participants were more likely to engage in “corrupt collaboration” when lying was financially advantageous to themselves and their partners.

Lying, one component of “corrupt collaboration,” occurs many times each day, according to University of Massachusetts’ Robert Feldman.
In fact, he found that two people getting acquainted lied an average of three times in ten minutes.

James Tyler

James Tyler

However, lying may not be detected in collaborative situations.
Feldman asserts that “no single or even combination of verbal or nonverbal behaviors accurately indicate when a person is lying… Most people have no better than a coin-flip chance of telling a lie from the truth….And many of the cues we think are associated with lying are unrelated to deception.”
This view is more pessimistic than  Paul Ekman’s contention that lying can be detected.

Andreas Reichert

Andreas Reichert

Besides being potentially difficult to detect in collaborative situations, lying can be contagious.
For example, volunteers were more likely to engage in their own deceptive behavior toward others as a result of being duped, in research by Purdue’s James M. Tyler, Robert S. Feldman of University of Massachusetts with Andreas Reichert of University of Konstanz.

Greg Willard

Greg Willard

Corrupt collaboration practices like lying may persist due to financial and other benefits.
In fact, people who lie also demonstrated more confidence, higher  achievement goals, positive affect, and composure during a stressful mock job interview scenario by Harvard’s Greg Willard and Richard Gramzow of Syracuse University.

However, when liars knew that their embellishments would be verified, their performance – and their prevarications – were reduced over time.
This finding suggests that visible monitoring seem to curb the potential downsides of collaboration in the workplace.

Richard Gramzow

Richard Gramzow

Despite collaboration’s purported positive effects on innovation, this teamwork approach can be accompanied by a side effect of enabling willful and reckless “corruption”, lying, and exaggeration.
However, this darker side of collaboration can be reduced by verifying the trust instilled in others.

-*How have you maximized the benefit of collaboration and team work while reducing the likelihood of developing “corrupt collaboration”?

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Managing Collective Emotions Affects Leader Reputation, Impact

Gustave Le Bon

Gustave Le Bon

People in groups and crowds demonstrate collective affect, according to Gustave Le Bon, who asserted that individuals in these contexts collectively act with “impulsiveness, irritability, incapacity to reason, the absence of judgment of the critical spirit, the exaggeration of sentiments…” even if these are not their usual individual behaviors.

Adolph Hitler

Adolph Hitler

Well before the rise of charismatic leader Adolph Hitler, Le Bon claimed that “…an individual immersed for some length of time in a crowd soon finds himself…. in a special state, which much resembles the state of fascination in which the hypnotized individual finds himself in the hands of the hypnotizer.

One way to evaluate individual and collective affect is through facial expressions because they provide information about how others understand people and events.
As a result, these non-verbal cues enable people to tailor responses to individuals and groups they encounter.

Peter Salovey

Peter Salovey

Tailoring interaction style based on observing others is a key element of Emotional Intelligence, described by Yale’s Peter Salovey and Daisy Grewal as accurately perceiving others’ emotional states and effectively responding with emotionally-charged interpersonal situations.

Daisy Grewal

Daisy Grewal

This is also an essential leadership skill because it enables awareness of sentiments that may be out of others’ awareness or that they may consciously try to suppress to align with prevailing organizational cultures — particularly those that do not encourage emotional awareness and expression.

Hillary Anger Elfenbein

Hillary Anger Elfenbein

Consequently, accurate perception of others’ emotions is related to effectively managing interpersonal relationships according to University of California, Berkeley’s Hillary Elfenbein and to subordinates’ ratings of managers as transformational leaders in research by Depaul University’s Robert S. Rubin, David C. Munz of Saint Louis University and Cleveland State University’s William H. Bommer.

However, accurate perception of group sentiment is difficult because many people narrow attention to a few individuals and to focus in detail on them, leading to perceptual bias of collective “tunnel vision.”

Takahiko Masuda

Takahiko Masuda

As a result, much information in social context, including the group’s prevailing emotional tone, may be filtered out, noted University of Alberta’s Takahiko Masuda, Phoebe C. Ellsworth of University of Michigan, Wake Forest University’s Batja Mesquita, Janxin Leu of University of Washington, Hokkaido University’s Shigehito Tanida, and Ellen Van de Veerdonk of University of Amsterdam.

Executives and leaders must decode and attend to collective emotions because they often cannot develop individual relationships with each of their many stakeholders and when addressing group emotions including:

Phoebe Ellsworth

Phoebe Ellsworth

  • Employees’ collective anxiety about corporate restructuring, mergers, divestitures, and reductions in force,
  • Consumers’ collective anger,
  • Board of Directors members’ lack of support.
Jennifer George

Jennifer George

Positive collective emotions tend to be over-estimated, and linked to greater customer service and lower absenteeism, reported Texas A & M’s Jennifer George.
In contrast, negative collective emotions like envy are easily under-estimated, and associated with lower group performance and satisfaction by reducing group potency and cohesion in research by University of Kentucky’s Michelle Duffy and Jason Shaw.

Michelle Duffy

Michelle Duffy

A leader’s ability to respond effectively to patterns of shared emotions during strategic organizational change and other emotionally turbulent organizational processes depends on the leader’s ability to widen the “emotional aperture.”

Emotional Aperture 1Like a camera’s aperture adjustment for increased depth of field, emotional aperture refers to ability to recognize the mix of positive and negative emotional experiences in a team, workgroup or business unit.

This “setting change” can bring into focus both nearby individuals and more distantly scattered groups of people.
Likewise, adjusting the emotional aperture involves moving an information-processing focus from individual emotional experiences to a group’s collective emotional composition.

David Matsumoto

David Matsumoto

Although ability to recognize individual emotional expression has been measured by instruments like the Brief Affect Recognition Testthis tool doesn’t evaluate perception and recognition of collective affect.

Jeffrey Sanchez-Burkes

Jeffrey Sanchez-Burkes

To address this limitationUniversity of Michigan’s Jeffrey Sanchez-Burks and Caroline A. Bartel of University of Texas collaborating with Vanderbilt University’s Laura Rees and Quy Huy of INSEAD developed an Emotional Aperture Measure (EAM).

EAM analyzes a person’s ability to accurately perceive a group’s collective emotions in short video clips of employee groups before and after an organizational event.
Next, participants estimate the proportion of rapid individual positive and negative reactions among group members.
Feedback from this instrument can increase perceiver accuracy through heightened awareness.

Caroline Bartel

Caroline Bartel

Sanchez-Burks contacted direct reports of a global sample of high-ranking managers and requested online evaluations of the manager’s leadership performance.
Three studies demonstrated that collective affect recognition requires a distinct information processing style, differing from perceiving individual emotion.

Laura Rees

Laura Rees

Managers’ EAM performance was significantly correlated with direct reports’ perception of managers’ “transformational leadership” behaviors, suggesting that this ability to accurately perceive group emotion can significantly influence stakeholder impressions and opinions.

People can open their emotional aperture through attention to collective emotions, and may influence prevailing negative group affect by asking the positive minority to share optimistic sentiments with the skeptical majority.
This dialog can increase trust and shared perspectives that may move negative sentiment to become more positive.

Quy Huy

Quy Huy

Leaders who increase the range of their “emotional aperture” can increase followers’ alignment with strategic direction to increase the likelihood to effective execution and change impact.

Try the Emotional Aperture Measure to see your results.Emotional Aperture Measure

-*How do you read the “emotional tone” of a group?

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©Kathryn Welds

Debiasing Decisions: Combat Confirmation Bias, Overconfidence Bias

Philip Meißner

Philip Meißner

Cognitive and behavioral biases can contribute to “blind spots” in decision-making, leading to less effective outcomes.
To improve decision outcomes, University of Marburg ’s Philip Meißner, Torsten Wulf of HHL Leipzig Graduate School of Management and HEC’s Olivier Sibony proposed a systematic checklist to identify potential decision derailment based on bias, along with rapid remedies.

Torsten Wulf

Torsten Wulf

They argues that two types of bias contribute to most decisions that lead to undesirable results:

  • Confirmation bias, the unconscious tendency to believe new information that is consistent with existing beliefs and recent experiences, and to discount contradictory data,
  • Overconfidence bias, the out-of-awareness likelihood to overestimate one’s skills, insights, and judgment.
    This leads to increased risk-taking based on illusory sureness of the decision and ability to mitigate adverse outcomes.

Olivier Sibony

Olivier Sibony

Previously, Lovallo and Sibony articulated four related decision biases:

  • Pattern-recognition biases, countered by changing the “angle of vision,”
  • Action-oriented biases, mitigated by recognizing uncertainty,
  • Interest biases, minimized by explicitly highlighting these interests,
  • Social biases, reduced by depersonalizing debate.

Debiasing techniques such as checklists, can limit the negative effects of biases in decision-making by offering a disciplined, comprehensive analysis of downside risks and by systematically considering multiple viewpoints.

Atul Gawande

Atul Gawande

However, effectively implementing checklists requires consistent discipline, noted Harvard’s Atul Gawande, who cited examples of partial adherence leading to costly oversights and failures.

One approach, suggested by Princeton’s Daniel Kahneman and Gary Klein of McKinsey, is a “premortem.”
Decision makers imagine that the decision has failed and analyze sources and reasons for adverse outcomes, to more thoroughly assess points of failure and possible mitigation strategies.
Formal scenario-planning is another way to expose assumptions underlying a plan, as well as a competitor’s priorities and potential strategy.

Massimo Garbuio

Massimo Garbuio

Using a variety of debiasing techniques significantly increased the Return on Investment (ROI) in a study by University of Sydney’s Massimo Garbuio and Dan Lovallo and Olivier Sibony of HEC.
As a result, Michael Birshan, Ishaan Nangia, and Felix Wenger of McKinsey, argued that debiasing techniques should be embedded in formal organizational decision-making processes, particularly for high-impact, repetitive decisions.

Michael Birshan

Michael Birshan

Decision biases may be out of awareness, or unconscious, so it’s more effective to evaluate the process of developing a proposal, rather than focusing only on the content and merits of a proposal.

Decision-making safeguards can be built into standard analysis processes by including questions to expose:

  • Multiple data sources,
  • Diverse opinions and perspectives,
  • Downside risk,
  • Potential negative outcomes for company, industry, and broader ecosystem.

Daniel Kahneman

Daniel Kahneman

Proposals are considered ready for a decision only when multiple perspectives are available to mitigate confirmation bias and risk analysis is available to reduce overconfidence bias.
Responses to decision checklist questions can be quantified to indicate one of four action steps, according to Daniel Kahneman:

  • Decide, based on inclusion of robust safeguards against both confirmation bias and overconfidence bias,
  • Screening MatrixReach out, suggesting the need for gathering additional perspectives, opinions, and perspectives to prevent narrow assumptions to reduce confirmation bias.
    The Vanishing-Options Test, proposed by Stanford’s Chip Heath and Dan Heath of Duke University, can generate new ideas by imagining that none of the current proposals are available.
  • Stress-test, by conducting a pre-mortem or analysis by external devil’s advocate or provocateur to reduce overconfidence risk by.
  • Reconsider when both more perspectives and risk analysis are required to reduce both overconfidence bias and confirmation bias.
    This screening matrix helps reduce related decision-making biases:
  1. Self-interest Bias
    -To what extent is the proposal motivated by self-interest?

Ishaan Nangia

Ishaan Nangia

Recommendation
-Assess for over-optimism

  1. Affect Heuristic
    -How strong is the team’s emotional attachment to a specific proposal?
    -To what extent were risks and costs fully considered for both preferred and non-preferred options?

Recommendations
-Assess for strongly-preferred outcomes
-Reintroduce analysis of all options

  1. Groupthink
    -How many dissenting opinions were analyzed?
    -How adequately were all options explored?
    -Was dissent discouraged? 

Felix Wenger

Felix Wenger

Recommendations
-Encourage substantive disagreements as a valuable part of the decision process
-Solicit dissenting views from members of the recommending team, through private meetings

4. Saliency Bias
     -To what extent are decisions made based on a potentially incomparable, but memorable success?
     -What about the proposed analogy is comparable to the current situation?
     -What are relevant examples from less successful companies? What happened in those cases?

Decision Making QuestionsRecommendation
-Carefully scrutinize analogies’ similarity to the current decision situation
Solicit additional analogies using reference class forecasting:

.Select reference class,
.Assess distribution of outcomes,
.Intuitively estimate project’s position in distribution,
.Assess estimate’s reliability,
.Correct intuitive estimate.

  1. Confirmation Bias
    -What viable alternatives were included with the preferred recommendation?
    -At what stage in the decision analysis were alternatives discarded?
    -What efforts were undertaken to seek information to disconfirm the main assumptions and hypotheses?

Recommendation
-Request two additional alternatives to the main recommendation, including analysis of benefits and drawbacks
-Acknowledge unknowns, risks

  1. Availability Bias

    Max Bazerman

    Max Bazerman

    If you had more time to gather date, what information would you seek?, asked Harvard’s Max Bazerman
    -How can you access similar data now?

Recommendation
-Use checklists to ensure comprehensive analysis of data required for each decision type

  1. Anchoring Bias
    -What data sources are used to analyze decision?
    -Which data are estimates? By whom? If so, from which data were estimates extrapolated?
    -To what extent could there be:
  • Unsubstantiated numbers?
  • Extrapolation from non-equivalent previous situations?
  • Attraction to specific anchors?

Recommendations
-Present data from other sources, benchmarks, or models
-Request new analysis

8. Halo Effect
     -To what extent does the analysis team expect that a person, organization, or approach previously successful in one context will be equally effective in different situation?

Phil Rosenzweig

Phil Rosenzweig

Recommendations
-Question potentially inaccurate inferences
-Solicit additional comparable examples
-Question attributions of success and failure to leaders’ personalities instead of chance factors, advised IMD’s Phil Rosenzweig.

9. Sunk-Cost Fallacy, Endowment Effect
     -To what extent are recommenders attached to past decisions?

Recommendation
Disregard past expenditures when considering future costs and revenues

  1. Overconfidence, Planning Fallacy, Optimistic Biases, Competitor Neglect
    -To what extent is the comparison case unwarrantedly optimistic?

Recommendation
-Adopt an outside view by using relevant simulations or war games

  1. Disaster Neglect
    -To what extent is the worst case scenario realistically and sufficiently negative?
    -How was the worst case generated?
    -To what extent does the worst case consider competitors’ likely responses?
    -What other scenarios could occur?

Recommendation
-Conduct a premortem, suggested by Gary Klein of Applied Research Associates:  Imagine the worst case scenario occurred, then propose likely causes, mitigations   

  1. Loss Aversion
    -To what extent is the evaluation and decision team risk averse?

Recommendation
-Realign incentives to share responsibility for the risk or to reduce risk

  1. Planning Fallacy focuses only on the current case while ignoring similar projects’ history and statistical generalization from related cases.
    -To what extent does the analysis rely on “top-down, outside-view” comparisons to similar projects?
    -Did the evaluators use a “bottom-up, inside-view” to estimate time required for each step?

Recommendation
-Statistically analyze a broad range of similar cases to avoid over-estimates from “top-down, outside-view” approaches and underestimates from “bottom-up, inside-view”
-Differentiate accurate forecasts from ambitious targets

  1. Loss aversion
    -To what extent are evaluators more concerned with avoiding loss than achieving gains?
    – How concerned are evaluators with being held responsible for a failed project?
    -To what extent has the organization specified acceptable risk levels?

Recommendation
-Seek risk tolerance guidelines from organizational leaders.

Decision-making tools like checklists can significantly reduce unconscious biases, provided that they are consistently and systematically applied.

-*What strategies have you found most helpful in reducing biases in decision-making?

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