Leaders’ actions actions are influenced by unspoken self-talk.
Sometimes, these thoughts are self-critical and provoke anxiety.
Aaron Beck
Cognitive Behavior Therapy (CBT), developed by University of Pennsylvania’s Aaron Beck, provides a systematic way to notice and restructure “irrationalself-talk.“ Similar approaches were developed by Albert Ellis in Rational-Emotive Therapy (RET), and David Burns in his synthesis of CBT and RET.
David Burns
Arizona State University’s Charles Manz and Chris Neck translated these self-management processes to managerial development.
They outlined a Thought Self-Leadership Procedure as a five-step circular process:
Charles Manz
1. Observe and record thoughts,
2. Analyze thoughts for potential errors in reasoning (jumping to conclusions, exaggeration),
Implicit learning – knowing without conscious awareness – has positive effects like accelerating foreign language learning and developing more secure computer authentication systems.
It also has negative consequences like prejudiced, biased decision-making.
All of these effects require sufficient sleep to enable memory consolidation of implicit learning.
Patricia Devine
When implicit learning leads to inaccurate beliefs about others, the result is often prejudiced behavior.
In contrast, when biased perceptions are about one self, they can lead to feelings of depression, anxiety, or grandiosity, according to University of Wisconsin’s William T. L. Cox, Lyn Abramson and Patricia Devine with Steven Hollon of Vanderbilt.
Brian Nosek
A validated way to identify hidden beliefs about race, age, gender, weight, and more is the Implicit Association Test, developed by University of Virginia’s Brian Nosek, Mahzarin Banaji of Harvard and University of Washington’s Anthony Greenwald.
Mahzarin Banaji
Banaji and Greenwald’s popular book provides numerous examples of frequently used thinking short cuts that lead to biased beliefs, decisions, judgments, and behaviors.
He cited the impact of situational framing on decision making: When a decision option is posed as a potential gain, most people are less inclined to take risky decisions. However, they are more willing to take risks if the option is positioned as a possible loss.
Implicit language learning was demonstrated by “immersion” listening to multiple native speakers. University of Illinois at Chicago’s Kara Morgan-Short teamed with Karsten Steinhauer of McGill University and Georgetown’s Cristina Sanz and Michael T. Ullman to conduct brain scans on these language learners, and found they showed “native-like language processing.” By contrast, explicit grammar training did not improve language learning.
Karsten Steinhauer
Likewise, implicit learning principles can increase computer security authentication, useful in high-security nuclear plants or military facilities that usually require the code-holder to be physically present.
Security can be compromised when attackers:
Steal the user’s hardware token,
Fake the user’s identify through biometrics,
Coerce the victim into revealing the secret key or password (“rubber hose cryptanalysis”).
“Unconscious knowledge” is a highly secure approach to biometrics authentication, demonstrated by Stanford University’s Hristo Bojinov andDan Boneh, collaborating withDaniel Sanchez and Paul Reber of Northwestern and SRI’s Patrick Lincoln.
Players “intercepted” falling objects in one of six non-random positions on a computer game screen by pressing a key corresponding to the screen position.
The game repeated a hidden sequence of 30 successive positions more than 100 times during game play.
Players made fewer errors when they encountered this sequence on successive rounds, suggesting they implicitly learned the sequence.
Skill re-tests after two weeks demonstrated that players retained this learned skill, but they were unable to consciously reconstruct or recognize fragments of the planted code sequence.
Patrick Lincoln
Team Bojinov’s implicit learning game demonstrated a new method of highly secure authentication that resists “rubber hose cryptanalysis” by implicitly training the user to enact the password without conscious knowledge of the code.
Their new project analyzes the rate of forgetting implicitly learned passwords and optimal frequency of security authentication refresher sessions.
However, this innovation in security authentication is dependent on the authenticator having sufficient sleep to consolidate implicit learning in memory, found Innsbruck Medical University’s Stefan Fischer, I. Wilhelm, and J. Born, who examined sleep’s impact on implicit memory formation in children ages 7- 11 and 12 young adults between ages 20 and 30.
When adult participants had an interval of sleep between training sessions, their response times were quicker.
In contrast, well-rested children did not show a similar performance improvement, suggesting that sleep actually interferes with implicit performance gains among children.
Implicit learning can boost performance, seemingly “effortlessly,” but requires sufficient sleep to consolidate longer term performance improvements.
These findings are another argument against sleep deprivation in “Crunch Time” all-night work marathons.
-*How do you capitalize on implicit learning to improve performance?
Manz and Neck adapted these therapeutic concepts to business organizations and managerial relationships, while retaining key concepts including identifying cognitive errors, and developing disputation strategies, followed by replacement self-statements.
Aaron Beck
They outlined a five-step self-management process they called Integrative Thought Self-Leadership Procedure, drawing on CBT, RET and “Feeling Good”:
Observe and Record thoughts,
Analyze thoughts,
Develop new thoughts,
Substitute new thoughts,
Monitor and Maintain new, productive thoughts.
-*What practices do you use to develop and apply productive thought patterns under pressure?
People often make “affective predictions” about choice of life partner, occupation, residence, yet most everyone makes small, but systematic errors in forecasting personal emotional responses.
These misjudgments can negatively affect personal health, happiness, financial well-being, and interpersonal relationships.
In addition, Kushlev and Dunn reported that people tend to overestimate the duration of future emotional reactions, labeled durability bias.
Seymour Epstein
Durability bias (focalism) can occur when people rely on the “rational system” for information processing, according to Seymour Epstein of University of Massachusetts.
His Cognitive-Experiential Self Theory proposes that the “rational system” is used to make affective forecasts using slow, analytic and abstract processing.
In contrast, the “experiential system” of information processing is rapid, associative, holistic, and concrete.
Shifts between rational (“cold”) and experiential (“hot”) decision systems can cause another bias, “Empathy gap.”
Epstein posits that rational system processing can lead to imagining the event isolated from its broader context, which can underestimate its emotional impact. This can lead to focus on and overvalue distinctive, observable characteristics.
Immune neglect is a related error, when people underestimate their likelihood of later reinterpreting future events to reduce regret.
Underestimating the power of future physical states is another predictive error recognised in Alcoholics Anonymous guidance to analyse whether cravings occur when people experience “HALT” (“Hungry, Angry, Lonely, Tired”.) “Personality neglect,” is another error that occurs when people underestimate the influence of personal dispositions and characteristics.
Roger Buehler
Expectations affect future emotions, according to Wilfrid Laurier University’sRoger Buehler, Vassili Spyropoulos and Kent C. H. Lam with Cathy McFarland of Simon Fraser University. They found that those with positive expectations experience more positive present and future emotions. This optimism bias may provide protection and benefit to each individual’s “psychological immune system.”
Kristin Weger
People can reduce errors in predicting future emotions by evaluating expectations in comparison to actual experience during a “post-mortem” session to review “lessons learned,” found University of Alabama at Huntsville’s Kristin Weger and Sandra Carpenter.
-*How accurate are you in predicting your feelings about a specific choice or situation in the future?
-*How do you detect and mitigate bias in predicting your future emotional reactions?
-*What positive and negative impacts have you observed in affective forecasting errors?
Satisficers tend to be more satisfied with decisions and take less time to take a choice — significant benefits in time-constrained work environments.
Conversely, “maximizers” can experience stress in a quest of the best available option, along with risking obsessional focus on a decision at the expense of “the bigger picture.”
Schwartz asserts that it is nearly impossible to reach this alleged ‘best’ result, given the abundant choices available for most things.
He suggests that people assessprevious relevant experiences personally experienced or observed in others. After the experience, people typically compare the experience to hopes, expectations, and the actual event.
Schwartz thinks that people risk errors in comparisons because these are constructed from the most attractive parts of each potential outcomes, and may not actually exist.
He observed that when this occurs, any comparison to an idealized image is disappointing.
He suggests a “hedonic treadmill” in which things that were satisfactory in the past fail to satisfy a new, idealized standard.
Schwartz advises that a way off the treadmill is to differentiate what one actually needs from wants, and consciously moderating expectations and the pull to maximize most every outcome.
His recommended tactics guide people to:
Adopt satisficing in low-stakes situations
Beware of comparison and maximizing, common thinking errors
Set and adhere to a deadline for the maximum time to take a decision.
Dan Ariely
Duke University’s Dan Ariely considered the ways emotion, social norms, and relative evaluations can shape and bias decisions in ways other than satisficing and maximizing:
Relativity, or comparisons to contrast differences such as in price, quality, desirability.
As Sheena Iyengar noted, more choices do not result in greater satisfaction with selections
Anchoring or fixating on any arbitrary starting point, such as price
Free offers, more powerful than deep discounts
Socialnorms, in which people may pay for services on one situation, but expect them as part of social reciprocity in another situation (such as staying at a hotel vs with friends or paying for pet-sitting services vs having a friend perform this services at no cost)
Compliance pre-commitments and removing obstacles in advance
Overvaluation of possessions, accomplishments
Overvaluation of “optionality” or “keeping options open”
Expectations, including perceptual heuristics like stereotypes
Placebos, or inert agents
Easy opportunity for non-compliance. Overcome by reference to shared ethical norms.
Loss aversion, leading to compensatory actions to avoid perceived loss
Diagnosis bias, resulting in difficultyreevaluating initial impressions of a person or situation),
“Chameleon effect” or “Zelig effect”, assuming arbitrarily-characteristics or implied expectations, as in the “Pygmalion effect”
Michael Shermer
Michael Shermer of Skepticmagazine added to the inventory of potential thinking errors that undermine people’s efforts to critically evaluate decisions and supporting evidence for arguments after he embraced fundamentalist Christianity, alien abductions, Ayn Rand, megavitamin therapy, and deep-tissue massage.