Coaching Can Increase Goal Achievement, Performance

Anthony Grant

Anthony Grant

Coaching is a collaborative process to facilitate coachees’ self-directed learning, personal growth, and goal attainment, according to University of Sydney’s Anthony Grant.

Anthony Grant modelHe integrated practices from solution-focused approaches and cognitive-behavioral interventions into Solution-Focused Cognitive-Behavioral (SF-CB) Coaching and a “Coach Yourself” program with Jane Greene.

Participants reported increased:

John Franklin

on the Self-Reflection and Insight Scaledeveloped with Macquarie University colleagues John Franklin and Peter Langford.

Two types of empirical studies provide evidence about coaching’s efficacy:

  • Randomized Controlled Trials (RCT), in which participants receive one of several interventions or no intervention.
    This is considered the more credible research approach.
  • Peter Langford

    Peter Langford

    Quasi-Experimental Field Studies (QEFS), which use “time series analysis” but not random participants to measure outcomes.

Linley Curtayne

Linley Curtayne

Randomized Controlled Trials (RCT) found several effects among executives who received 360-degree feedback and four coaching sessions over ten weeks:

Lower stress, according to Grant with University of Sydney colleagues Linley Curtayne and Geraldine Burton,

Geraldine Burton

Geraldine Burton

  • Greater goal attainment compared with an eight week educational mindfulness-based health coaching program, reported by University of Sydney’s Gordon B. Spence, Michael J. Cavanagh and Grant,
  • Gordon Spence

    Gordon Spence

    • Increased goal commitment, and environmental mastery, compared with peer coaching among adults in a Solution Focused/Cognitive Behavioral (SF/CB) life coaching program, according to research by Spence and Grant,
  • Lindsay Oades

    Lindsay Oades

    • Increased goal striving, well-being, hope, with gains maintained up to 30 weeks, reported by Grant and Green with University of Wollongong colleague Lindsay G. Oades.
C. RIck Snyder

C. RIck Snyder

Increased hope is crucial to pursue any goal, according to University of Kansas’s C.R. Snyder, Scott T. Michael of University of Washington, and Ohio State’s Jennifer Cheavens.

Individuals seeking change are more effective when they:

  • Develop one or more ways to achieve a goals (“pathways”),
  • Use these routes to reach the goal (“agency”).
Edward Deci - Richard Ryan

Edward Deci – Richard Ryan

Three additional elements contribute to goal achievement, suggested University of Rochester’s Edward L. Deci and Richard M. Ryan:

  • Competence,
  • Autonomy,
  • Relatedness.

According to their Self-Determination Theory (SDT), these characteristics are associated with increased:

  • Goal motivation,
  • Enhanced performance,
  • Persistence,
  • Mental health.
Kristina Gyllensten

Kristina Gyllensten

The other category of research, Quasi-Experimental Field Studies (QEFS), reported that coaching for managers of a federal government:

  • Stephen Palmer

    Stephen Palmer

    • Decreased anxiety and stress among UK finance organization participants, in findings by Kristina Gyllensten and Stephen Palmer of City University London.

These empirical studies validate coaching’s contribution to participants’ increased goal attainment and increased satisfaction, well-being, and hope.

-*How do you “coach yourself” and others toward increased goal attainment and performance?

-*What are the “active ingredients” of effective coaching practices?

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Mindfulness Meditation Improves Decisions, Reduces Sunk-Cost Bias

Sigal Barsade

Sigal Barsade

Andrew Hafenbrack

Andrew Hafenbrack

Sunk-cost bias” is the tendency to continue unsuccessful actions after time and money have been invested.
Frequent examples include:

  • Holding poorly-performing stock market investments,
  • Staying in unsatisfying personal relationships,
  • Continuing ineffective military engagements.
Zoe Kinias

Zoe Kinias

In these cases, people focus on past behaviors rather than current circumstances, leading to emotion-driven decision biases.

Brief meditation sessions can help decision makers consider factors beyond past “sunk costs,” reported Wharton’s Sigal Barsade, with Andrew C. Hafenbrack and Zoe Kinias of INSEAD.

Meditation practices can:

  • Increase focus on the present moment,
  • Shift attention away from past and future actions,
  • Increase positive emotions.
Kirk Brown

Kirk Brown

The team asked volunteers to complete Mindful Attention Awareness Scale,  developed by Virginia Commonwealth University’s Kirk Brown and Richard Ryan of University of Rochester.

Richard Ryan

Richard Ryan

They also measured participants’ ability to resist “sunk cost” bias using Adult Decision-Making Competence Inventory, developed by Leeds University’s Wändi Bruine de Bruin with Baruch Fischhoff of Carnegie Mellon and  RAND Corporation’s Andrew M. Parker.

Wändi Bruine de Bruin

Wändi Bruine de Bruin

In a decision task, participants could take an action or to do nothing, as a measure of sunk-cost bias.
Taking action indicated resistance to the sunk-cost bias, whereas those who took no action were influenced by the sunk-cost bias.

Baruch Fischhoff

Baruch Fischhoff

Volunteers who listened to a 15-minute focused-breathing guided meditation were more likely to choose action, resisting sunk-cost bias, than those who had not heard the meditation instruction.

Andrew M Parker

Andrew M Parker

Barsade’s team noted that, “People who meditated focused less on the past and future, which led to them experiencing less negative emotion. That helped them reduce the sunk-cost bias.

Jochen Reb

Jochen Reb

Mindful attention enabled negotiators to craft better deals by “claiming a larger share of the bargaining zone” in “fixed pie” negotiations, found Singapore Management University’s Jochen Reb, Jayanth Narayanan of National University of Singapore, and University of California, Hastings College of the Law’s Darshan Brach.
Effective negotiators also expressed greater satisfaction with the bargaining process and outcome. 

Jayanth Narayanan

Jayanth Narayanan

Mindful attention also leads to a lower negativity bias, the tendency to weigh pessimistic information more heavily than positive, reported Virginia Commonwealth University’s Laura G. Kiken and Natalie J. Shook of West Virginia University.

The team assessed negativity bias with BeanFest, a computer game developed by Shook, with Ohio State’s Russell Fazio and J. Richard Eiser of University of Sheffield.

Natalie Shook

Natalie Shook

Participants associated novel stimuli with positive or negative outcomes during attitude formation exercises.

Russell Fazio

Russell Fazio

Volunteers who listened to a mindfulness induction correctly classified positive and negative stimuli more equally, expressed greater optimism, and demonstrated less negativity bias than those in the control condition.

J Richard Eiser

J Richard Eiser

Mindful attention improves decision-making and enhances negotiation outcomes by reducing biases linked to negative emotions.

As a result, taking a brief mental break (“time-out”) during decision-making can improve choices and can reduce the possibility that “the wrong emotions cloud the decision-making process.”

-*How do you reduce bias in making decisions and crafting negotiation proposals?

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Multiple Paths Toward Goals Can Motivate, then Derail Success

Szu-Chi Huang

Szu-Chi Huang

Goal motivation changes as people move closer to their target, according to Stanford’s Szu-chi Huang and Ying Zhang of University of Texas.
This finding confirms Heinz Heckhausen’s earlier studies of goal motivation.

Ying Zhang

Ying Zhang

In the first stages of effort toward a goal, multiple path makes the target seem attainable, noted Huang and Zhang.

Albert Bandura

Albert Bandura

This perception of “self-efficacy,” belief in ability to achieve a goal, provides motivation to continue goal striving, reported Stanford’s Albert Bandura.

Clark Hull

Clark Hull

When people are close to achieving a goal, a single goal path provides greater motivation.   
This observation is consistent with Clark Hull’s finding that motivation increases closer to the goal.

Sheena Iyengar

Sheena Iyengar

A single route to the finish reduces the “cognitive load” of considering different approaches, supporting Sheena Iyengar and Mark Lepper’s finding that “more choice is not always better.” 

Huang and Zhang also demonstrated the motivational impact of number of choices.
Volunteers with fewer choices were more likely to achieve the goal in a study of incentive to claim a reward.
“…relatively rigid structures can often simplify goal pursuit by removing the need to make choices,” explained Huang.

Peter Gollwitzer

Peter Gollwitzer

These stages of goal pursuit are characterized by different mindsets.
Deliberative Mindset” describes considering effort toward a goal whereas “Implemention Mindset” characterises planning actions toward a goal, according to NYU’s Peter Gollwitzer, Heinz Heckhausen, and Birgit Steller of University of Heidelberg.

Motivation toward a goal is also determined by:

  • Goal value,
  • Expectancy of success, based on probability, difficulty, sufficiency, necessity,
Nira Liberman

Nira Liberman

reported Tel Aviv Universitys Nira Liberman and Jens Förster of Jacobs University of Bremen and Universiteit van Amsterdam.

Jens Förster

Jens Förster

A practical application of these findings is that nonprofit organizations can increase fund-raising campaign participation and contributions by offering fewer and simpler contribution options when a fund-raising target is nearly met.

-*How do you maintain motivation when you are close to achieving a goal?

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Anxiety Undermines Negotiation Performance

Maurice Schweitzer

Maurice Schweitzer

Anxious negotiators make lower first offers, end negotiations earlier, and earn lower profits than calmer negotiation counterparts.

 Harvard’s Alison Wood Brooks and Maurice E. Schweitzer of University of Pennsylvania found that these negotiations patterns occurred due to participants’ “low self-efficacy” beliefs.

Alison Wood Brooks

Alison Wood Brooks

Brooks and Schweitzer induced anxious feelings or neutral reactions during “shrinking-pie” negotiation tasks.
Negotiators who reported feeling anxious expected to achieve lower profits, presented conservative offers, and responded cautiously to proposals by negotiation counterparts.

Negotiators who achieved better outcomes managed their emotions with strategies including:

Julie Norem

Julie Norem

  • Strategic optimism, by calmly expecting positive outcomes, according to University of Miami’s Stacie Spencer and Julie Norem of Wellesley,
  • Reattribution, by considering alternate interpretations of events.

Approaches with mixed results include:

  • Andrew Elliot

    Andrew Elliot

    “Self-handicapping”, defined as creating obstacles to explain poor outcomes and preserve self-esteem, according to University of Rochester’s Andrew Elliott and Marcy Church of St. Mary’s University,

  • Defensive pessimism, marked by high motivation toward achievement coupled with negative expectations for future challenges, leading to increased effort and preparation, according to Wellesley College’s Julie Norem and Edward Chang of University of Michigan.
Edward Chang

Edward Chang

Norem and Cantor concluded that defensive pessimists performed worse when told that that they could expect to perform well on anagram and puzzle tasks.

Defensive pessimism among university students was related to lower self-esteem, higher self-criticism, more pessimism, and frequent discounting of previous successful performances, according to Norem and Brown’s Jasmina Burdzovic Andreas.

Jasmina Burdzovic Andreas

Jasmina Burdzovic Andreas

However, they also found that self-esteem increased to almost the same levels as optimists during university years.
Pessimists’ precautionary countermeasures may have resulted in strong performance, which built credible self-esteem.

Defensive pessimism may be an effective approach to managing anxiety and performance motivation.

-*How do you manage anxiety in high-stakes negotiations?

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Relabeling Anxiety as “Excitement” Can Improve Performance

Alison Wood Brooks

Alison Wood Brooks

People can improve task performance in public speaking, mathematical problem solving, and karaoke singing, by reappraising anxiety as “excitement,” according to Harvard’s Alison Wood Brooks.

Jeremy Jamieson

Anxiety and excitement have similar physiological arousal profiles, but different effects on performance.

Using silent self-talk messages (“I am excited”) or reading self-direction messages (“Get excited!”) increases alignment between physical arousal and situational appraisal.

“Excitement” is typically viewed as a positive, pleasant emotion that can improve performance, according to Harvard’s Jeremy Jamieson and colleagues.

In contrast, anxiety can drain working memory capacity, and reduce self-confidence, self-efficacy, and performance before or during a task, according to Michael W. Eysenck of University of London.

Michael Eysenck

Efforts to transform anxiety into calmness can be ineffective due to the large shift from negative emotion to neutral or positive emotion and from physiological activation to lower arousal levels, noted Brooks.

Stefan Hofmann

Stefan Hofmann

Such efforts to calm physiological arousal during anxiety can result in a paradoxical increase in the suppressed emotion, reported Stefan Hofmann and colleagues of Boston University.
However, most people in Woods’ studies said they believed that this is the best way to handle anxiety.

Stanley Schachter

Stanley Schachter

Physiological similarities can confuse experiences of anxiety and excitement, demonstrated in studies by Columbia’s Stanley Schacter and Jerome Singer of SUNY.
Anxiety’s similarity to excitement can be used to relabel high “anxiety” as “excitement.”
This shift can mitigate anxiety’s negative impact on performance.

Jerome Singer

Jerome Singer

Brooks elicited anxiety among volunteers by telling them that their task was to present an impromptu, videotaped speech.

For some participants, she explained that it is “normal” to feel discomfort and asked them to “take a realistic perspective on this task by recognising that there is no reason to feel anxiousand “the situation does not present a threat to you…there are no negative consequences...”
She also instructed volunteers to say aloud randomly-assigned self-statements like “I am excited.”

People who stated I am excitedbefore their speech were rated as more persuasive, more competent, more confident, and more persistent (spoke longer), than participants who said “I am calm.”

Brooks evaluated peoples’ reactions to another anxiety-provoking task, performing a karaoke song for an audience, and rated by voice recognition software for “singing accuracy” based on:

  • Volume (quiet-loud),
  • Pitch (distance from true pitch),
  • Note duration (accuracy of breaks between notes).

This score determined participants’ payment for participating in the study.

Before performing, she asked participants to make a randomly-assigned self-statement:

  • “I am anxious,”
  • “I am excited,”
  • “I am calm,”
  • “I am angry.”
  • “I am sad.”
  • No statement.

Following their performance, volunteers rated their anxiety, excitement, and confidence in their singing ability.
People who said that they were “excited” had higher pulse rates than other groups, confirming that self-statements can affect physical experiences of emotion.

Volunteers who said “I am excited” had the highest scores for singing accuracy and also for confidence in singing ability.

In contrast, those who said, “I am anxious” had the lowest scores for singing accuracy, suggesting that anxiety is associated with lower performance.

Brooks elicited anxiety on “a very difficult IQ test…under time pressure” that would determine their payment for participation.
To evoke further anxiety, she concluded, “Good luck minimising your loss.”

Before the test, participants read a statement:

  • “Try to remain calm” or
  • “Try to get excited.”

Those instructed to “get excited” produced more correct answers than those who tried to “remain calm.”

Reappraising anxiety as “excitementwas related to improved performance in each task.

Stéphane Côté

Stéphane Côté

These reappraisals of physical experiences evoked an “opportunity mind-set” and a stress-is-enhancing mind-set, found University of Toronto’s Stéphane Côté and Christopher Miners.
These appraisals enabled superior performance across different anxiety-arousing situations.

In contrast, inauthentic emotional displays can be physically and psychologically demanding, and often reduce performance.

People have “…influence…over…emotions,” according to Woods.
She noted that “Saying ‘I am excited’ represents a simple…intervention…to prime an opportunity mind-set and improve performance…

Advising employees to say ‘I am excited’ before important performance tasks or simply encouraging them to ‘get excited’ may increase their confidence, improve performance, and boost beliefs in their ability to perform well in the future.”

 -*How effective have you found focusing on “excitement” instead of “calm” in managing anxiety?

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Transference in Everyday Life Biases Inferences, Emotional Responses

-*Do you re-enact scenarios from your past, but with different people?

Sigmund Freud

Sigmund Freud

 Sigmund Freud described this experience as “transference,” redirecting feelings toward one person in the past onto a different individual in the present.

The current recipient of feelings may have different characteristics, motivations, and behaviours than the original person, but something about the present individual triggers earlier feelings and actions.

Susan Andersen

Susan Andersen

NYU’s Susan Andersen and Alana Baum demonstrated transference in lab studies when they asked volunteers to describe important people in their lives for whom they had positive feelings or negative feelings.
They also described other people’s significant others.

Later, Anderson and Baum described a person seated in the adjacent room, using either emotionally-positive or emotionally-negative descriptions of someone from the volunteer’s life or someone else’s life.

Participants more accurately recalled the stranger’s description when it resembled their own significant other.
Recall was enhanced because the significant other’s description was memorable, suggesting transference.

Biased inference can result from a memory’s “accessibility” and distinctiveness, according to Anderson’s collaborators Steve W. Cole and Noah Glassman.

Transference is an outgrowth of attachment to others in the past, according to Queens College’s Claudia Chloe Brumbaugh and R. Chris Fraley University of Illinois.

R. Chris Fraley

R. Chris Fraley

Participants in their study read profiles of two potential dating partners:  One description resembled a romantic partner from the person’s past, and another description matched a different participant’s former partner.

Volunteers reported feeling more comfortable and more anxious toward potential dating partners described as similar to previous significant others.
Brumbaugh and Fraley noted that participants “applied attachment representations of past partners” to any potential future partner, and when the new partner’s description resembled an important past partner.

Susan Fiske

Princeton’s Susan Fiske described this transfer of affective responses to a new individual as schema-triggered affect.
Andersen used this framework and a socio-cognitive explanation in a paper with Berkeley’s Serena Chen.

Serena Chen

Serena Chen

People modify views of themselves and others in transference situations, reported Katrina Hinkley and Andersen.
Volunteers in their research demonstrated biased recall about a new person when the person resembled of a previous significant other.
When participants were re-tested, their recall of the new person’s attributes included elements of themselves when they were with the former significant person.

Michael Kraus

Michael Kraus

Transference occurs even when a target person possesses an attribute incompatible with the significant other’s characteristics, found University of Illinois’s Michael W. Kraus with Berkeley’s Chen, Victoria A. Lee, and Laura D. Straus.

Participants demonstrated transference in biased memories and judgments about a person they perceived as similar to a former significant other.

The research team elicited positive impressions even when the target was from a different ethnic group.
This suggests that stigma and discrimination may be reduced by evoking positive transference from past experiences to present actors.

Baum and Anderson observed that participants’ current mood was more positive when the target of their transference resembled their significant other and occupied a similar role to the original person.

Transference in the workplace can be problematic when employees react to one another as they responded to others from the past, introducing unconscious emotional elements to work situations.

-*How do you manage transference reactions in work and social situations?

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Attractiveness Bias in Groups

Edward Vul

Edward Vul

Individuals were rated as more attractive when they were observed in a group rather than alonereported University of California, San Diego’s Drew Walker and Edward Vul.

Individuals are generally perceived as similar but not identical to the average group face.
This group average is seen as more attractive than group members’ individual faces, thanks to a perceptual bias called the ”cheerleader effect.

People who are judged attractive are also ascribed positive characteristics including good health, good genes, intelligence, and success as a result of attribution bias.

Michael Cunningham

Michael Cunningham

There is consensus across cultures and genders on ratings of physical attractiveness, found University of Louisville’s Michael R. Cunningham, Anita P. Barbee, Perri B. Druen, who collaborated with Alan R. Roberts of Indiana University and Chung Yuan Christian University’s Cheng-Huan Wu.

Features rated as most attractive for women include: 

  • High cheekbones and forehead,
  • Fuller lips,
  • Large, clear eyes,
  • Shorter jaw,
  • Narrower chin,
  • Waist-to-hips ratio of 7:10,
  • Body Mass Index (BMI) of 20.85.
Alan Roberts

Alan Roberts

Women’s weight was not as significantly related to attractiveness as the elements above.

Preferred characteristics for men were:

  • Large jaw and brow,
  • Prominent cheekbones,
  • Broad chin,
  • Waist-to-hips ratio of 9:10,
  • About 12 percent body fat.


    Smooth skin, shiny hair, and facial symmetry were rated as attractive for both women and men.

Genevieve Lorenzo

Genevieve Lorenzo

Individuals’ physical attractiveness focuses observers’ attention, and enables assessments of personality traits based on brief interactions, according to University of British Columbia’s Genevieve Lorenzo and Jeremy Biesanz with Lauren Human of University of California, San Francisco.

Jeremy Biesanz

Jeremy Biesanz

Observers more accurately identified personality traits of physically attractive people  and these ratings were more similar to attractive people’s self-reported personality traits.

Lauren Human

Lauren Human

Volunteers showed a positive bias toward attractive people and accurately identified the relative ordering of attractive participants’ Big Five personality traits (extraversion, conscientiousness, agreeableness, openness to experience, and emotional stability -“neuroticism”).

Nicholas Rule

Nicholas Rule

Raters also accurately evaluated CEOs’ competence, dominance, likeability, maturity, and trustworthiness by viewing photographs of the executives’ faces in a study by University of Toronto’s Nicholas Rule and Nalini Ambady, then of Tufts.

Nalini Ambady

Nalini Ambady

Thirty volunteers assessed CEOs’ “leadership success” based on appearance alone, and these rating were significantly related to profitability of the organizations the CEOs led.

John Graham

John Graham

CEOs and non-executives compete in an unconscious “corporate beauty contest,” asserted John Graham, Campbell Harvey and Manju Puri of Duke.
Those viewed as attractive are assigned positive attributions, according to these researchers.

Photos of more than 100 white male chief executive officers of large and small companies were paired with with photos of non-executives with similar facial features, hairstyles and clothing.

Campbell Harvey

Campbell Harvey

Nearly 2,000 participants assessed photos and rated CEOs as competent and attractive more frequently than non-executives.
However, volunteers were less likely to rate CEOs as likeable and trustworthy.

Those rated as “competent” earned more money, but in this study, CEO appearance wasn’t associated with company profitability.

Elaine Wong

Elaine Wong

Specific facial structures, not just attributed personality traits, were associated with superior business results, according to University of Wisconsin’s Elaine Wong and Michael P. Haselhuhn working with Margaret E. Ormiston of London Business School.

Firms that achieved superior financial results tended to have male CEOs with wider faces relative to facial height, particularly among organizations with “cognitively simple leadership teams.”

Margaret Ormiston

Margaret Ormiston

Evolutionary biology suggests that specific facial structures may be perceived as associated with trustworthy leadership skills, leading to attributions of competence, and inspiring loyalty to follow.

-*What positive bias do you observe toward attractive individuals in the workplace? 

-*How do you harness the positive bias toward attractive individuals?

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Ask for What You Want: You Have More Influence Than You Think

Most people underestimate the likelihood that requests for help will be granted, particularly after previous refusals, according to Stanford’s Daniel Newark and Francis Flynn with Vanessa Lake Bohns, then of University of Waterloo.

Francis Flynn

In fact, most people agree with a subsequent request, possibly to reduce discomfort of rejecting others’ overtures for help.

Vanessa Bohns

Vanessa Bohns

Participants estimated they would need to ask 10 people to get three people to lend their mobile phones for brief calls.
Results showed that volunteers had to ask just six people for help before they received assistance.
The team concluded that most people have a pessimistic bias about the likelihood that others will provide assistance.

In another study, volunteers requested two favours from people they did not know: 

1. Complete a brief survey
2. Take a letter to a nearby post office.

Help seekers predicted that people who refused the first request to complete the survey would be less likely to take the letter to the post office.

More people agreed to the second request than to the first request.
Requesters tended to “anchor” on the first refusal, and hesitated to make a second request.
This finding suggests that requesters have a greater chance of agreement after initial refusal, so it’s advisable to persist.

The researchers concluded that help-seekers and potential helpers analyzed requests according to different criteria. Help-seekers typically considered the magnitude of the “ask,” whereas potential helpers considered the inconvenience costs of saying “yes” compared with the interpersonal and self-image costs of saying “no.”

Requesters benefit from expanding the pool of those they ask, not just those who consistently agree.
Potential helpers to can assist by reducing help-seekers’ subjective discomfort even if they decline the request.

Mahdi Roghanizad

Mahdi Roghanizad

Bohns analysed interpersonal discomfort when people decide whether to commit an unethical act in research with University of Waterloo colleagues Mahdi Roghanizad and Amy Xu.

People who observed the unethical act but didn’t participate in it underestimated their influence over those who committed the actions.
Interpersonal discomfort caused participants to commit the asocial act to avoid conflict, they concluded.

Volunteers asked people they didn’t know to tell a small untruth or to commit a small act of vandalism after predicting the ease of enlisting others in these acts.
In related investigations, online participants responded to hypothetical vignettes about buying alcohol for children, and taking office supplies home for personal use.

These results suggest that most people underestimate their influence, particularly in situations that can evoke interpersonal discomfort, including in the workplace.

This pessimistic bias can limit employees’ willingness to:

  • Lead business transformation initiatives,
  • Recognize one’s own contributions to others’ performance issues,
  • Voice concerns about unethical workplace practices.

This underestimation bias may be reduced by:

  • Eliciting comparative judgments,
  • Objectifying an influence target,
  • Comparing actual degree of personal influence compared to perceived influence,
  • Considering the means of influence, including incentives, suggestions, reinforcements, punishments,
  • Invoking organizational culture. 

These findings suggest the benefit of asking for what you want, even after rejection and that you have more influence over others than you expect.

-*How do you assess your likelihood of getting what you want when you ask?

-*How likely are others to influence you by evoking social discomfort to increase your compliance?

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How Accurate are Personality Judgments Based on Physical Appearance?

Laura Naumann

People pictured in full-body photographs were evaluated by volunteers for likeability, self-esteem, loneliness, religiosity, and political orientation based on their photographed clothing and non-verbal behaviours. 

Simine Vazire

This study, conducted by Sonoma State University’s Laura Naumann, with Simine Vazire then of Washington University, teamed with University of Cambridge’s Peter Rentfrow, and Samuel Gosling of University of Texas, also investigated volunteers’ accuracy in judging Big Five personality traits (Openness, Conscientiousness, Extroversion, Agreeableness, and Neuroticism), proposed by Paul Costa and Robert McCrae of the U.S. National Institutes of Health

Peter Jason Rentfrow

These ratings were compared with evaluations by people acquainted the photographed person.

Samuel Gosling

Samuel Gosling

Observers’ judgments were accurate for extraversion, self-esteem, and religiosity when people were photographed in a standardized pose.
Raters were correct for additional personality traits when judging photographs in spontaneous informal poses.

Paul Costa

These findings suggest that candid photographs provide more accurate cues to some personality characteristics than planned poses.

Robert McCrae

Robert McCrae

Judgments based on clothing cues were associated with less accurate judgments of personality characteristics.
In contrast, facial expression and posture enabled observers to make more accurate judgments.

John Irving

John Irving

Observers can make accurate inferences about some personality characteristics based on visual cues, according to these findings.
Novelist John Irving’s A Prayer for Owen Meany noted that “Things often are as they appear. First impressions matter,” just as these researchers concluded.

-*How accurate are your judgments of personality traits for people you don’t already know?
-*How accurate are other people’s inferences about your personality traits?

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Employee Workplace Friendships: Global Comparisons

Workplace friendships positively affect task performance, and Americans report fewer friendships at work than employees in other countries.
The result could be reduced productivity and competitive disadvantage for U.S. companies in world markets.

Karen Jehn

Karen Jehn

Teams composed of friends outperformed acquaintance groups in decision making and effort tasks, reported University of Melbourne’s Karen A. Jehn and Priti Pradhan Shah of University of Minnesota.

Likewise, workplace friendships were associated with more effective performance in a meta-analytic study of more than 160 groups with nearly 78,000 employees by David A. Harrison of University of Texas and colleagues.

Even employees’ perceptions of workplace friendship opportunities affected job involvement and job satisfaction.

Christine M. Riordan

Christine M. Riordan

These perceptions indirectly affected organizational commitment and turnover intent among more than 170 employees in a small electric utility, found Adelphi University’s Christine M. Riordan and Rodger W. Griffith of Ohio University.

Olenka Kacperczyk

Olenka Kacperczyk

Fewer than one-third of Americans reported having a close friend at work, one indicator of employee engagement according to The Gallup Organization.
Workplace friendships in the U.S. have significantly declined over the past three (3) decades, but continue to be strong social connections in Polish and Indian organizations, noted MIT’s Olenka Kacperczyk with Jeffrey Sanchez-Burks, and Wayne E. Baker of University of Michigan in an unpublished working paper.

Jeffrey Sanchez-Burkes

Jeffrey Sanchez-Burkes

They conducted surveys across the U.S., Poland, and India and determined that fewer than one-third of Americans reported inviting their closest colleagues to their homes, compared with two-thirds of Polish participants and nearly three-quarters Indian employees.

The discrepancy in amount of off-work time spent with workplace friends in different national groups is significant:  Just under half of Indian survey volunteers reported going on holiday with closest co-workers, whereas one-quarter of Polish workers and only 6% of Americans said they shared a holiday with colleagues.

Richard Nisbett

Richard Nisbett

Americans were also significantly less concerned with social interactions during work tasks, compared with Mexican and Mexican-American participants, found University of Southern California’s Jeffrey Sanchez-Burks with Richard E. Nisbett and Oscar Ybarra of University of Michigan.

Oscar Ybarra

Oscar Ybarra

After volunteers from each cultural background watched a four-minute video of two people working together, Mexicans and Mexican Americans more accurately recalled social and emotional group content.

Mexicans and Mexican Americans also preferred workgroups with a strong interpersonal orientation, and said that group work performance could be improved by focusing on socio-emotional elements.

Robert D. Putnam

This focus on socio-emotional performance more greatly influenced group task success than the group’s ethnic composition.
This suggests that Americans’ trend toward social disengagement, described asbowling alone’ by Harvard’s Robert D. Putnam, could undermine their productivity.

Adam Grant

Adam Grant

One explanation for national differences is that in the U.S., long-term employment is less secure than in countries with labor protection statues.
As a result, people often don’t expect to stay in one role, so they remain detached from colleagues to prepare for voluntary or involuntary job changes.
Wharton’s Adam Grant suggested that “We view co-workers as transitory ties, greeting them with arms-length civility while reserving real camaraderie for outside work.”

Some observers attribute interpersonal disengagement to newer models of working, such as telecommuting and working remotely.

Ravi S. Gajendran

Ravi S. Gajendran

However, evidence from more than 45 studies including about 12,000 employees showed that “telecommuting had no generally detrimental effects on the quality of workplace relationships,” particularly when people came to an office at least half the time, according to University of Illinois’s Ravi S. Gajendran and David A. Harrison of University of Texas.

Even if workplace relationships don’t become friendships, brief encounters can be high-quality connections characterized by respect, trust, and mutual engagement.

Jane Dutton

Jane Dutton

These interactions energize participants, suggested University of Michigan’s Jane E. Dutton, and may mitigate potential decreases in employee engagement and collaborative productivity.

-*To what extent do you have strong workplace friendships?

-*How have you seen workplace friendships affect work quality and productivity?

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©Kathryn Welds