Tag Archives: cortisol

Women’s Likeability – Competence Dilemma: Overcoming the Backlash Effect

Madeline Heilman

Madeline Heilman

Aaron Wallen

Aaron Wallen

Women face significant workplace challenges when they are seen as successful in traditionally-male roles, found New York University’s Madeline Heilman, Aaron Wallen, Daniella Fuchs and Melinda Tamkins.

Melinda Tamkins

Melinda Tamkins

They conducted three experimental studies on reactions to a woman’s success in a male gender-typed job.
They found that when a woman is recognized as successful in roles dominated by men, they are less liked than equally successful men in the same fields.

Tyler Okimoto

Tyler Okimoto

Heilman extended the work with University of Queensland’s Tyler Okimoto, and reported that successful women managers avoided interpersonal hostility, dislike, and undesirability when they or others conveyed “communal” attributes, through their behaviors, testimonials of others, or their role as mothers.

Frank Flynn

Frank Flynn

Stanford’s Frank Flynn demonstrated the competence-likeability disconnect when he taught a Harvard Business School case of Silicon Valley venture capitalist and entrepreneur Heidi Roizen.

Heidi Roizen

Heidi Roizen

He and collaborator Cameron Anderson of UC Berkeley changed Heidi’s name to “Howard Roizen” for half of the students.

Cameron Anderson

Cameron Anderson

Participants who read the Heidi case and those who read the Howard case rated Heidi and Howard on several dimensions before the class meeting.

Volunteers rated Heidi as equally highly competent and effective as Howard, but they also evaluated her as unlikeable and selfish, and wouldn’t want to hire her or work with her.

Whitney Johnson-Lisa Joy Rosner

Whitney Johnson-Lisa Joy Rosner

A more recent example of backlash toward high-profile, accomplished women was illustrated in social media mentions of Marissa Mayer, Sheryl Sandberg and Anne-Marie Slaughter,

Whitney Johnson, co-founder of Rose Park Advisors (Disruptive Innovation Fund) and her colleague Lisa Joy Rosner evaluated Brand Passion Index” (BPI) for Mayer, Sandberg, and Slaughter over 12 months by:

  • Activity (number of media mentions),
  • Sentiment (positive or negative emotional tone),
  • Intensity (strong or weak sentiment).

Public Opinion-Mayer-Sandberg-SlaughterThese competent, well-known women were not liked, and were evaluated with harsh negative attributions based on media coverage and at-a-distance observations:

  • Marissa Mayer, Yahoo’s CEO, was described as impressive and super-smart, and annoying, a terrible bully,
  • Facebook’s COO Sheryl Sandberg‘s was characterized as truly excellent, successful working mom and crazy bizarre,
  • Anne-Marie Slaughter, former director of Policy Planning at the U.S. State Department, was depicted as an amazing, successful mother and destructive, not a good wife,
Laurie Rudman

Laurie Rudman

The competence-likeability dilemma is also apparent in hiring behavior, demonstrated in experiments by Rutgers University’s Laurie Rudman and Peter Glick of Lawrence University.

Volunteers made “hiring decisions” for male and female “candidates” competing for a “feminized” managerial role and a “masculinized” managerial role.

Peter Glick

Peter Glick

Applicants were presented as:

  • “Agentic” (demonstrating stereotypically male behaviors) or
  • “Communal” (displaying stereotypically female behaviors) or
  • “Androgynous” (combining stereotypically male and female behaviors)

Women who displayed “masculine, agentic” traits were viewed as less socially acceptable  and were not selected for the “feminized” job.
However, this hiring bias did not occur when agentic women applied for the “male” job.

Niceness was not rewarded when competing for jobs:  Both male and female “communal” applicants received low hiring ratings.
However, combining niceness with agency seemed to buffer “androgynous” female applicants from discrimination in the simulated hiring process.

Rudman and Glick noted that “… women must present themselves as agentic to be hireable, but may therefore be seen as interpersonally deficient.”
They advised women to “temper their agency with niceness.”

Linda Babcock

Linda Babcock

Once women receive job offers, the competence-likeability disconnect continues when they negotiate for salary and position, reported by Linda Babcock of Carnegie Mellon.
Her research demonstrated and replicated negative evaluations of women who negotiate for salaries using the same script as men.

Deborah Gruenfeld

Deborah Gruenfeld

The likeability-competence dilemma may result from women’s challenges in integrating expansive, powerful body language with more submissive, appeasing behavior to build relationships and acknowledge others’ authority, suggested Stanford’s Deborah Gruenfeld.

She posited that many women have been socialized to adopt less powerful body positions and body language including:

  • Smiling,
  • Nodding,
  • Tilting the head,
  • Applying fleeting eye contact,
  • Speaking in sentence fragments with uncertain, rising intonation at sentence endings.

In addition, many people expect women to behave in these ways, and negatively evaluate behaviors that differ from expectations.

Body language is the greatest contributor to split-second judgments of people’s competence, according to Gruenfeld.
She estimated that body language is responsible for about 55% of judgments, whereas self-presentation accounts for 38%, and words for just 7% — in less than 100 milliseconds.

Her earlier work considered the impact of body language on assessments of power, whereas her more recent work investigated gender differences in attributions of competence and likeability.

The likeability-competence dilemma may be improved by shifting from “playing high” or taking space when demonstrating competence and authority.
Powerful body language may be risky for women unless counterbalanced with “playing low” or giving space when conveying approachability, empathy, and likeability, she noted.

Posing in more powerful positions for as little as two minutes can change levels of testosterone, a marker of dominance, just as holding a submissive posture for the same time can increase cortisol levels, signaling stress, according to Gruenfeld.
She urged women to practice both awareness and “the mechanics of powerful body language.”

Alison Fragale

Alison Fragale

Women’s competence-likeability dilemma is not mitigated by achieving workplace success and status.
University of North Carolina’s Alison Fragale, Benson Rosen, Carol Xu, Iryna Merideth found that successful women – and men, like Mayer, Sandberg, and Slaughter, are judged more harshly for mistakes than lower status individuals who make identical errors.

Benson Rosen

Benson Rosen

Fragale’s team found that observers attributed greater intentionality, malevolence, self-concern to the actions of high status wrongdoers than the identical actions of low status wrongdoers, and recommended more severe punishments for higher status individuals in two experiments.

Iryna Meridith

Iryna Meridith

The team found preventive and reparative value in qualities of warmth and likeability.
Wrongdoers who demonstrated affiliative concern for others, charitable giving, and interpersonal warmth built a reservoir of goodwill that could protect from the impact of subsequent mistakes and transgressions.

Navigating the likeability-competence dilemma requires demonstrating both capacities, depending on situational requirements.
Learning this skill can take a lifetime.

-*How do you convey likeability AND competence?

RELATED POSTS:

Twitter:    @kathrynwelds
Google+:
Facebook

©Kathryn Welds

Advertisements

Cognitive Value of Handwriting in the Digital Era

-*Is handwriting passé in the Digital Era?
-*Has keyboarding eclipsed pen and paper?

Virginia Berninger

Virginia Berninger

University of Washington’s Virginia Berninger with Robert Abbott, Amy Augsburger, and Noelia Garcia argue that handwriting provides valuable cognitive training, and advantages in expressive speed, fluency, and productivity.

Robert Abbott

Robert Abbott

Berninger’s team conducted brain scans and found that the brain’s thinking, language, and “working memory” regions are more activated when handwriting letters than when typing.

This change in brain activation occurs because handwriting letters generally requires more than one sequential stroke, rather than selecting a letter key during typing, according to Berninger.

Berninger’s studies demonstrated students in grades two, four and six wrote more words more quickly and expressed more ideas when writing essays by hand versus with a keyboard.

Karin James

Karin James

Karin Harman James’s research using an fMRI at Indiana University confirms the benefits of handwriting.

Isabel Gauthier

Isabel Gauthier

With Isabel Gauthier of Vanderbilt University, she showed alphabet letters to children before and after they received letter-learning instruction.

Participants who practiced printing by hand showed more enhanced and “adult-like” the neural activity than those who had simply looked at letters.
James suggested that adults may show similar neural activity benefits when learning a new graphically-different language, such as Mandarin, or symbol systems for mathematics, music and chemistry.

Marieke Longcamp

Marieke Longcamp

Université de la Méditerranée’s Marieke Longcamp,  Céline Boucard, Jean-Claude Gilhodes and Jean-Luc Velay  with Jean-Luc Anton, Muriel Roth, and Bruno Nazarian of Hôpital de La Timone, Marseille, France demonstrated other neural benefits of handwriting: Movements memorized when learning how to handwrite enabled adults to more effectively recognize graphic shapes and letters.

Steve Graham

Steve Graham

Steve Graham, now of Arizona State University, with Michael Hebert, now of University of Nebraska, demonstrated that handwriting is still associated with improved classroom performance, even when most classrooms and students type on computers.

Sian Beilock

Sian Beilock

Besides enhancing academic achievement, writing can be a coping tool, according to University of Chicago’s Sian Beilock.
She reported that bright students managed test anxiety by writing about their anxieties to “off-load” them.

Jill Mateo

Jill Mateo

Beilock collaborated with Andrew Mattarella-Micke, Jill Mateo, Neil Albert and Katherine Foster of University of Chicago, and Vanderbilt University’s Marci DeCaro, Robin Thomas of Miami University, and Megan Kozak of Pace University to study students as they derived solutions to challenging math problems.

Robin Thomas

Robin Thomas

The team confirmed that those who performed well on the math problems said that they did not have math anxiety, whereas low performers said they were anxious about math performance.
A less expected finding was that both high performers and low performers had the stress hormone, cortisol, in their saliva.

Although both groups experienced measurable stress, the performance outcome was mediated by the calm or anxious “mindset,” suggesting that performance can be enhanced through managing anxiety and expectations.
Writing by hand helped participants boost performance by reducing anxiety and freeing  working memory to focus on the math problems.

P. Murali Doraiswamy

P. Murali Doraiswamy

Handwriting practice may be valuable for adults as well as children, according to P. Murali Doraiswamy of Duke University, who suggested that handwriting practice may be a useful treatment to stabilize cognitive losses in aging.

 -*How often do you use handwriting and printing instead of typing on a keyboard?

RELATED POSTS:

Twitter:    @kathrynwelds
Blog – Kathryn Welds | Curated Research and Commentary
Google+:
LinkedIn Open Group Psychology in Human Resources (Organisational Psychology)
Facebook Notes:

©Kathryn Welds

Companion Animals in the Workplace

Technology companies like Autodesk, Google, and Amazon made news when they permitted employees to bring companion dogs to work.Dog at work

This policy was viewed as an employee benefit or “perk”, but a recent study published in International Journal of Workplace Health Management indicates that bringing a companion dog to work can lower stress levels, increase productivity and make work more satisfying.

Centers for Disease Control and Prevention

In fact, the U.S. Centers for Disease Control and National Institutes of Health conclude that companion animals can lower individuals’ cholesterol, trigylcerides, blood pressure, heart rates,  weight, stress, risk of heart attack, social isolation, inactivity, and overall healthcare costs, all of which benefit organization’s operational costs.

National Institute of Health

Randolph Barker and collaborators from Virginia Commonwealth University examined a service-manufacturing-retail company in North Carolina with 550 employees and between 20 – 30 companion dogs.

Randolph Barker

Randolph Barker

Researchers measured 76 employees’ stress levels via surveys of attitudes toward animals in general and in the workplace.
Equal numbers of employees perceived dogs’ presence as increasing or decreasing work productivity.

Employees’ perceived stress levels, measured by cortisol in saliva samples, were significantly lower and job satisfaction was higher on days when dogs were present at work.

Companion dogs at work appeared to boost interpersonal communication, organizational engagement, and morale when employees who did not own dogs asking dog owners to interact with dogs or take them for a walk.

Considerable research around the globe suggests that the stress-reducing effect of companion dogs is tied to an increase in oxytocin when humans and dogs interact.

Kerstin Uvnas-Moberg

Kerstin Uvnas-Moberg

Kerstin Uvnas-Moberg of Uppsala University and author of The Oxytocin Factor: Tapping the Hormone of Calm, Love, And Healing, reported that women and their dogs experienced similar increases in oxytocin levels after ten minutes of friendly contact, and women’s oxytocin response was significantly correlated to the quality of the bond they reported in a survey taken prior to the interacting with their dogs.

The Oxytocin Factor

Likewise, JS Odendaal and RS Meintjes, then of Pretoria Technikon, showed that friendly contact between dogs and humans release oxytocin in both and Miho Nagasawa‘s team  at Azabu University found that amount of oxytocin among dog owners increased with the amount of time they shared eye contact with their dogs.

Suzanne C. Miller’s research group showed that oxytocin increased among women but not men after greeting their companion dog when returning home from work.

Christopher Honts

Christopher Honts

Christopher Honts and Matthew Christensen of Central Michigan University extended findings on stress reduction to evaluate trust, team cohesion and intimacy among teams collaborating on tasks when a well-trained, hypoallergenic dog was present.
During a collaborative creative thinking exercise, participants rated teammates higher on trust and teamwork than those without a dog.

Teams with a dog during the prisoner’s dilemma measure of trust and collaboration were 30% less likely to betray teammates accused of being co-conspirators in a hypothetical crime scenario.

Hiroshi Nittono

Hiroshi Nittono

Hiroshi Nittono and team at Hiroshima University demonstrated improved performance on problem-solving, attention, perceptual discrimination, and motor performance tasks after volunteers viewing images of baby animals compare with adult animals or food, reported in Public Library of Science .

Despite evidence that companion animals in the workplace reduce stress, increase perceptual and problem-solving capabilities and health indicators, barriers include:

  • Cultural objections to dogs and other animals
  • Allergies to companion animals
  • Animals without proper obedience and social skills training for the workplace

-*What do you think about potential financial and morale benefits of companions animals in the workplace?

Gromit

Gromit

<-Will this

Miss Sarah's Guide

Miss Fido Manners

be replaced with this? <—————>

Related Posts

Twitter: @kathrynwelds
Google+
LinkedIn Open Group Psychology in Human Resources (Organisational Psychology)
Facebook Notes
Blog: – Kathryn Welds | Curated Research and Commentary

©Kathryn Welds

Thoughts Change Bodies, Bodies Change Minds, Roles Shape Hormones: “Faking Until It’s Real”

Amy Cuddy, Harvard Business School social psychologist, like Deborah Gruenfeld at Stanford Graduate School of Business, studies the impact of non-verbal behavior on perceptions of power.

Deborah Gruenfeld

Deborah Gruenfeld

She, like Gruenfeld, found that people who “occupy space” are viewed as more dominant and powerful by others.

See Related Posts:

Cuddy takes the research further by demonstrating that non-verbal behavior like erect, “space-occupying” postures and selective smiling affect the way the person executing these behavior feels about his or her personal power, competence, and mood.

She also demonstrated that “power postures” affect secretion of hormones associated with dominance (testosterone) and stress (cortisol).

Cuddy noted that effective leaders, as well as those recently promoted into positions of authority and leadership show a hormone profile of high testosterone and low cortisol, indicating high dominance and low stress.

Individuals in low power role, not surprisingly, tend to have low testosterone and high cortisol, and this is more common among women.

She suggested that small changes in behaviors like posture can make a large difference in how people view themselves, how others see them, and their opportunities and outcomes.

Cuddy recommends that before a job interview or stressful interaction, assume a “big power posture” in private for several minutes.

-*What is your reaction to people who assume a “big power posture” at work?
-*How do you feel when you occupy more space in professional settings?

LinkedIn Open Group Women in Technology (Sponsored by EMC):
Twitter @kathrynwelds
Google+
Facebook Notes:
Blog: – Kathryn Welds | Curated Research and Commentary

©Kathryn Welds