A group’s “general collective intelligence factor” is related to social and communication skills, NOT to the average individual intelligence or even maximum individual intelligence of group members, found Carnegie Mellon’s Anita Williams Woolley, Christopher F. Chabris of Union College, with MIT colleagues Alex (“Sandy”) Pentland, Nada Hashmi, and Thomas W. Malone.
Nearly 700 volunteers completed an individual I.Q. test, then worked in teams on tasks including:
Logical analysis,
Coordination,
Planning,
Brainstorming,
Moral-ethical reasoning.
Simon Baron-Cohen
Each participant also completed a measure of empathy and social reasoning based on identifying emotional states portrayed in images of people’s eyes.
This instrument, Reading the Mind in the Eyes, was developed by University of Cambridge’s Simon Baron-Cohen, Sally Wheelright, Jacqueline Hill, Yogini Raste, and Ian Plumb.
Reading the Mind in the Eyes
Sally Wheelright
Individuals’ ability to infer other team members’ emotional states correlated with team effectiveness in solving workplace tasks, but not with extraversion or reported motivation.
Teams that performed best in online and face-to-face situations, also demonstrated stronger social and communication skills:
Accurate emotion-reading, empathy, and interpersonal sensitivity,
Communication volume,
Equal participation.
David Engel
High-performing teams accurately inferred others’ feelings even when emotional state was conveyed without visual, auditory, or non-verbal cues, reported Wooley’s team collaborating with MIT’s David Engel and Lisa X. Jing.
CONCLUSION: Teams increase task performance when members have well-developed “Emotional Intelligence,” social insight, and communication skills and when there is a high proportion of women in the team. These factors are more important than when members have the highest average IQ.
How do you enhance a work group’s collective intelligence in performance tasks?
Women talk more than men. Women talk less than men.
-*Which is true?
It depends.
Kay Deaux
Social context and expectations determine when females talk more than males, according to NYU’s Kay Deaux and Brenda Major of University of California Santa Barbara.
Brenda Major
One investigation used electronic audio monitoring devices (digital “sociometers”) to identify gender associated with talk volume during a workcollaboration project, and during lunchtime social conversations at work. This study was conducted by Harvard’s Jukka-Pekka Onnela and Sebastian Schnorf, with David Lazer of Northeastern and MIT colleagues Benjamin N. Waber and Sandy Pentland.
Jukka-Pekka Onnela
During the work project women talked significantly more than men, except when groups included seven or more people. In contrast, women spoke less than men in larger groups during the work project. In addition, women sat closer to other women in larger project groups.
Sebastian Schnorf
During social conversations, women talked the same amount as men, and more than men when the group was large. Group size is associated with women’s verbal participation in groups depending on the task focus vs. social focus.
Matthias Mehl
These findings support earlier reports of equal verbal participation by women and men by University of Arizona’s Matthias R. Mehl, collaborating with Simine Vazire of Washington University in St. Louis. Their collaborators included University of Connecticut’s Nairán Ramírez-Esparza, with Richard B. Slatcher of Wayne Stateand University of Texas’s James W.Pennebaker. This team analyzed voice recordings from more than 390 participants, and concluded that women and men both spoke about 16,000 words per day.
These results have implications for work groups that develop problem solutions and innovations. Contributions from all women and men in diverse work groups are required to produce the largest number and most innovative solutions, according to Loyola University’s Lu Hong and Scott E. Page. They found that diverse work groups produce superior solutions compared with homogenous groups, even if groups were composed of uniformly top performers.
This “collective intelligence factor” was not related to the average or maximum individual intelligence of group members, found Carnegie Mellon’s Anita Williams Woolley, Christopher F. Chabris of Union College, with MIT colleagues Sandy Pentland, Nada Hashmi, and Thomas W. Malone.
Women can apply these insights by increasing verbal participation at work to establish visibility and credibility, while contributing to group performance.
-*How do you determine your degree of verbal contribution in work groups?
Women in Engineering or Information Technology organizations may find themselves the only person using the women’s restroom, one advantage in light of well-documented workplace challenges associated with minority status.
Men face similar challenges when they work in Human Resources, Marketing, or Communications, where more women are employed.
In fact, both women and men held implicit biases against women-dominated groups, found Research by NYU’s Tessa West, Madeline Heilman, Lindy Gullett, and Joe Magee with Corinne Moss-Racusin of Yale University.
Madeline Heilman
The team organized five-person groups to perform “a male-typed cooperative task” as quickly as possible.
Groups differed in proportion of women to men:
Group gender composition also negatively affected team cohesiveness: After 10 weeks, those who worked in groups with more women said they were less interested in working together again.
West and team suggested that women in work groups may be subject to “stigma-by-association,” when negative evaluations of a stigmatized individual spread to an associated individual.
As a result, men who work with women may be subject to a “contagion effect” and may be perceived as having similar stereotypic strengths and weaknesses.
Carol Kulik
Hugh Bainbridge
The prevalence of stigma-by-association in the workplace was conceptualized by University of South Australia’s Carol Kulik with Hugh Bainbridge of University of New South Wales and University of Melbourne’s Christina Cregan in a“masculine” performance task.
Women were evaluated as less competent at “masculine” tasks, and this negative evaluation was also assigned all group members through stigma contagion.
Michelle Haynes
NYU’s Heilman extended her work on women’s perceptions of their capabilities in an ingeniously-designed study with Michelle Haynes of the University of Massachusetts, Lowell.
They asked participants to work remotely with another person on tasks traditionally associated with a male role: Acting as a managing supervisor at an investment company.
Volunteers were paired with male or female “partners,” but each volunteer actually acted alone without a teammate.
In fact, the average and maximum intelligence of individual group members did not significantly predict the performance of their groups overall.
Alexander Pentland
This means that a group’s performance is more dependent on interaction behaviors and norms than on individual cognitive capabilities.
These findings support Emotional Intelligence theory’s assertion that self-management and interpersonal behaviors are more important to individual achievement than measured intelligence.
Nada Hashmi
Wooley’s team assigned nearly 700 volunteers to groups ranging between two and five members to work on visual puzzles, negotiations, brainstorming, games and complex rule-based design assignments.
Collective intelligence of each group accounted for only about 40 percent of the variation in performance on this wide range of tasks.
Thomas W. Malone
The remaining 60% contribution to collective intelligence depends on members’ “social sensitivity“: Accurately perceiving each other’s emotions, and ability to more equally share conversational turns. Groups with more women excelled in both capabilities, and the team noted that accurate social perception and conversational turn-taking skills that may be further developed with attention and effort.
-*How can workplace Inclusion and Diversity programs mitigate the impact of stigma-by-association?