Tag Archives: Leslie Perlow

Reduce “Time Famine” By Doing for Others

Feeling “starved for time,” with “too much to do and too little time to do it”? University of Michigan’s Leslie Perlow identified the subjective experience “time famine” among software engineers, whose productivity was reduced based on frequent interruptions by others, a pervasive “crisis mentality,” rewards linked to “individual heroics.”

Cassie Moligner

Cassie Moligner

One counterintuitive remedy for “time famine” is giving time by helping other people.
This use of time increased feelings of “time affluence” in a study by Wharton’s Cassie MolignerZoë Chance of Yaleand Harvard’s Michael I. Norton.

Ernst Pöppel

Ernst Pöppel

Volunteers judged that they “did a lot with their time,” and had more available time when they helped others.
Mogilner and colleagues analyzed people’s elementary time experiences,” described by Ernst Pöppel of Ludwig-Maximilians-Universität München.

Francis Wade

Francis Wade

As Francis Wade of 2Time Labs pointed out, people cannot increase actual chronological time, but individual time experiences can vary based on physiological state, emotion, and context.

Moligner’s team compared people’s perceptions of time abundance when they:

  • Did something for someone else by writing an encouraging note to a gravely ill child or helping an at-risk student by editing his or her research essay for 15 minutes,
  • Spent 10 minutes doing something “for yourself that you weren’t already planning to do today,”
  • Spent 30 minutes doing something for someone else “that you weren’t already planning to do today,”
  • “Wasted” time on a low-meaning task by counting the letter “e” in multiple pages of Latin text,
  • Gained unexpected “free” time when they learned that “all essays had been edited,” so they could leave early.

Spending time on others seemed to “expand the future” and increase the perceived amount of available time, compared with spending time on oneself or “finding” free time.
In fact, people who unexpectedly gained fifteen minutes actually spent less time on a later required task than those who invested time helping another person.
This suggests that spending time pro-socially may increase one’s future work efforts, whereas finding free time may diminish work motivation.

Michael DeDonno

Michael DeDonno

Perceived time pressure undermined learning performance more than actual time constraints on the Iowa Gambling Task (IGT), found Florida Atlantic University’s Michael DeDonno and Heath Demaree of Case Western.

The team told more than 80 volunteers that time available for the task was “insufficient,” whereas they advised another group of more than 80 people that they had “sufficient” time to complete the task.
The time available to both groups was identical and adequate to complete the IGT, which asks participants to select from four decks of cards to win as much “money” as possible.

Heath Demaree

Heath Demaree

Two of the decks yield higher payoffs or “positive utility” whereas the remaining two decks render less favorable winnings, offering “negative utility.”
To win, participant learn which decks offer the greatest payoff in the shortest time for 100 trials.

Each group of more than 80 volunteers was separated into two sub-groups given different amounts of time between card selections to consider the task, while the total time available remained the same.

People who thought they had insufficient time for the task achieved lower payoff than volunteers who believed they had enough time.
Since both groups had the same amount of time, the performance difference was attributed to their beliefs about time constraints, suggesting the importance of focusing on the task rather than on potential time limits.

Steven J. Karau

Steven J. Karau

Actual time constraints affected both group interactions and task performance in a planning task evaluated by Southern Illinois University’s Steven J Karau and Janice R Kelly of Purdue.

They asked 36 groups of three volunteers to complete a planning task while group interactions were videotaped and coded using the Time-by-Event-by-Member Pattern Observation (TEMPO) system, developed by Texas Tech’s Gail Clark Futoran, Janice Kelly of Purdue, and University of Illinois’s Joseph McGrath.

Gail Clark Futoran

Gail Clark Futoran

Twelve of the groups had inadequate time, whereas another twelve groups had optimal time for task completion, and the final twelve groups has more than enough time.

Group performance was evaluated based on:

  • Length,
  • Originality,
  • Creativity,
  • Adequacy,
  • Issue Involvement,
  • Presentation quality,
  • Optimism,
  • Action orientation.

The groups that had greater time constraints actually focused less on the task than groups with more time, supporting Karau and Kelly’s recommendation to maintain task focus when performance time is limited to optimize performance.

Janice Kelly

Janice Kelly

Time constraints differentially affected each performance evaluation, and one way to mitigate the impact of time constraints is to shift focus from perceived time scarcity and stress to attend to the task.

-*How do you maintain task focus when perceiving time pressure?

-*To what extent does investing time in other people give you the sense of greater “time abundance”?

Follow-share-like http://www.kathrynwelds.com and @kathrynwelds

RELATED POSTS:

Twitter  @kathrynwelds
Blog – Kathryn Welds | Curated Research and Commentary
Google+
LinkedIn Open Group Psychology in Human Resources (Organisational Psychology)
Facebook Notes

©Kathryn Welds

Does Workplace Co-Location Increase Collaboration and Innovation?

John Chambers

John Chambers

In 2009, Cisco CEO John Chambers asserted that “the face-to-face meeting is a dinosaur,” and he demonstrated his point in a Telepresence-enabled company meeting from Bangalore, India with his fellow executive, Marthin de Beer, in San Jose, California.

Marthin de Beer

Marthin de Beer

Marisa Mayer of Yahoo seems not to agree with Chambers’ premise.

Her highly-publicized decision to require remote workers to work on-site every day in Yahoo offices received mixed reviews from advocates of flexible work practices such as ROWE (Results-Only Work Environment).

Marissa Mayer

Marissa Mayer

Mayer argued that co-location will enable Yahoos to more effectively collaborate and innovate.

-*What is the evidence for – or against – her assertion?

Eduardo Salas

Eduardo Salas

A decade ago, in 2003, a meta-analysis of face-to-face meetings’ impact on group cohesiveness, task commitment, authority, communication noted the one benefit of virtual meetings: “status-equalizing impact of computer-supported cooperative work … enables greater participation by women, minorities and other traditionally lower status groups.

Florida Maxima Corporation’s James Driskell collaborated with Paul Radtke, Naval Air Warfare Center Training Systems Division and University of Central Florida’s Eduardo Salas summarized often-conflicting findings on the impact of virtual teams  and concluded that interaction in virtual environments requires consideration of the type of task that the team is performing.
Agile software development is an example of a process that originally assumed – and required –  team member co-location.

Sandeep Joshi

Sandeep Joshi

Microsoft trainer Sandeep Joshi offered an alternate model to co-location for Agile development, and argued that some tasks in the Agile development process are suitable for remote work by distributed teams.
Because more than half of respondents to VersionOne’s 2012 State of Agile survey said they use Agile with co-located and distributed teams, or plan to do so in the future, Joshi advocates maintaining collaborative, co-located design processes to capitalize on group interaction, then “de-Agilizing” the process to enable individual coding before re-convening to evaluate the work in “rapid turns.”

Karen Sobel-Lojeski

Karen Sobel-Lojeski

Distance is not only physical, according to SUNY Stony Brook’s Karen Sobel-Lojeski. 
She conceptualizes three types of virtual distance:

  • Affinity (culture and background differences like ethnicity, educational background, past familiarity, shared vision, and commitment that affect team productivity and cohesiveness
  • Operational (type and frequency of communication)
  • Physical (geographic separation)
Richard Reilly

Richard Reilly

She collaborated with Richard Reilly of Stevens Institute of Technology on two books that explored perceived distance among co-workers, which can be reduced or increased by communication technology.

They argue that virtual distance changes the ways people learn, perform, and develop relationships with others in the workplace.

Like Joshi, they advocate analyzing the nature of the tasks and existing interpersonal relationships among team members before mandating co-location, virtual, or blended work arrangements.

Sobel-Lojeski and Reilly conclude that important workplace competencies are traversing boundaries, glocalization, and authenticity, leading to what they call “techno-dexterity” required for effective leadership in a wired world.

Among the drawbacks of co-location are increased work interruptions, which can reduce productivity and cognitive performance.

Alessandro Acquisti

Alessandro Acquisti

Carnegie Mellon University’s Alessandro Acquisti and  Eyal Pe’er  demonstrated decreased cognitive task performance after electronic interruptions and task-shifts similar to responding to a mobile phone call, text message or email.

More than 135 volunteers read a short document and answered questions about the content.
One third of the participants completed this portion of the experiment and served as the control group.

Eyal Pe'er

Eyal Pe’er

The remaining individuals were told they “might be contacted for further instructions” via instant message.

This alerted group completed a similar reading comprehension test, and half of this group actually received instant messages, whereas the other half didn’t receive the anticipated notices.

Both interrupted groups provided 20% less accurate responses than the control group, suggesting a significant cost to interruptions and task shifting.

However, when the interrupted group performed the similar task a second time, this group reduced the under-performance by 6%.
Those who were warned of an interruption that never came improved by 43 percent, and even outperformed the control test takers who were left alone.

Acquisti and Pe’er suggested that people may develop compensatory strategies to manage the performance impact of interruptions.

Gloria Mark

Gloria Mark

Likewise, University of California, Irvine’s Gloria Mark with Daniela Gudith and Ulrich Klocke of Germany’s Humboldt University reported that a typical office worker is interrupted about every 3-11 minutes and requires an average of 23-25 minutes to return to the original task.

Daniela Gudith

Daniela Gudith

Volunteers worked faster when they anticipate interruptions, particularly those who measured high on openness to experience and high on need for personal structure.
However, participants reported increased stress, higher workload, greater frustration, more time pressure and effort when they increased work speed.

Ulrich Klocke

Ulrich Klocke

These findings provide equivocal support for Mayer’s anticipated benefits from workplace co-location.
Her team may experience increased stress due to interruptions, task-shifting, and noise, in addition to any personal concerns about lengthy commutes and work-life balance.

This inference was supported in research by Harvard’s Leslie Perlow, who studied engineers working in an open-space environment.
These highly-skilled knowledge workers reported frequent interruptions and reduced productivity.

Leslie Perlow

Leslie Perlow

Perlow offered these engineers a recommendation:  Pre-scheduled interruption-free “quiet time”.
She found that this intervention led to increased productivity.

Catherine Kerr

Catherine Kerr

Similarly, Catherine Kerr of Brown University suggests that the impact of frequent task-shifts in open work environments can be mitigated by mindfulness meditation as brain training to enable increased attentional focus by attending to breathing.

Workplace inclusion and diversity issues add to questions of whether co-location actually increases innovation, collaboration, and productivity.
Pew Research Center reported that working mothers were more concerned with having a flexible schedule whereas working fathers placed more importance on having a high-paying job.

When employees actually use increasingly-available flexible work options, including job-sharing, telecommuting, and compressed work weeks, they may experience adverse career impacts.

Joan Williams

Joan Williams

Jennifer Glass

Jennifer Glass

Joan Williams, founding director of the Center for Work-Life Law at the University of California, Hastings College of the Law with  University of Iowas’ Jennifer Glass, Shelley Correll of Stanford and University of Toronto’s Jennifer Berdahl reported that men who take leave from work after the birth of a child were more likely to be penalized and less likely to get promoted or receive raises.

Shelley Correll

Shelley Correll

Jennifer Berdahl

Jennifer Berdahl

In addition, they found that women using flexible work arrangements receive differing feedback from others depending on their socioeconomic statusAffluent women were encouraged to stay at home, whereas less affluent women were more likely to be counseled not to have children.

Despite John Chamber’s death-of-face-to-face meetings assessment and recent findings by Kenneth Matos and Ellen Galinsky of the Families and Work Institute, Cisco Systems executives seem aligned with Mayer’s advocacy for in-person collaboration.

Kenneth Matos

Kenneth Matos

During a recent preview of renovated office buildings featuring “Collaborative Work Spaces,” Cisco business leaders asserted that the layout is intended to increase collaboration and attract recent graduates and other “younger talent” by “projecting a hip, innovative image in the work environment.”
They noted that this arrangement is actually more costly than offices and cubicles despite accommodating more workers in the same amount of space.

Ellen Galinsky

Ellen Galinsky

Past research suggest costs to adopting computer-mediated work processes, yet these technologies have improved, become more prevalent, and workers have become more skilled in their use.
Further, virtual collaboration enables workplace participation by people who might require flexible schedules, and reduces the environmental impact, cost, and perceived stress of commuting.

-*How is your productivity affected by physical proximity to your co-workers?
-*How do you manage distractions in open office environments?

——–

RELATED POSTS:

Twitter:  @kathrynwelds
Blog: – Kathryn Welds | Curated Research and Commentary
Google+
LinkedIn Open Group Psychology in Human Resources (Organisational Psychology)
Facebook Notes:

©Kathryn Welds