Tag Archives: Gillian Ku

Range Offers vs Point Offers for Better Negotiation Settlements

Daniel Ames

Daniel Ames

Many people avoid making negotiation offers as a range of values, because they expect that co-negotiators will “anchor” on the range’s lower value or higher value. 

Malia F Mason

Malia F Mason

However, range offers led to stronger outcomes in experiments by Columbia University’s Daniel R. Ames and Malia F. Mason.
This team suggested that these “dual anchors” signal a negotiator’s value awareness and politeness.

Range offers and point offers have varying impacts, depending on the proposer’s perceived preparation, believability, respectfulness, and reasonableness.

Negotiators’ credibility, interpersonal style, and understanding of value  were associated with the anchor value’s influence on agreements.

Ames and Mason tested three types of negotiation proposal ranges:

  • Bolstering Range in which the target point value as the bottom of the range and an aspirational value as the top of the range.
    This strategy usually yields generous counteroffers and higher settlement prices. They recommend using Bolstering Range Offers in negotiations.  
  • Backdown Range features the target point value as the upper end of the range and a concession value as the lower offer.
    This approach often leads to accepting the lower value and they do not recommend this approach.
  • Bracketing Range includes the target point offer and often has neutral settlement outcomes for the offer-maker.
    This tactic can be perceived by co-negotiators as more collaborative and less aggressive.
Martin Schweinsberg

Martin Schweinsberg

Extreme anchors are often seen as aggressive and unrealistic, may lead to negotiation breakdown, according to INSEAD’s Martin Schweinsberg with Gillian Ku of London Business School, collaborating with Cynthia S. Wang of University of Michigan, and National University of Singapore’s Madan M. Pillutla.
Even experienced, skillful negotiators said they were offended by extreme offers.
Likewise, less capable negotiators were more likely to walk away from these negotiations.

Gilliam Ku

Gilliam Ku

Point offers and range offers operated independently and interacted to  influence settlement values. 
They concluded that Bolstering Range Offers imply the co-negotiator’s reservation price and can positively influence negotiation outcomes, whereas Precise Offers influence the perception of offer credibility

  • When do you present a precise negotiation offer instead of a negotiation range?

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Precise Negotiation Offers Yield Better Bargaining Results

Malia F Mason

Malia F Mason

Opening negotiation offers usually anchor the discussion and shape settlement values.
Many people make opening offers in “round” numbers like USD$10 instead of “precise” numbers like USD$9.
This strategy rendered less effective results in negotiation experiments, reported Columbia’s Malia Mason, Alice J. Lee, Elizabeth A. Wiley, and Daniel Ames.

Y Charles Zhang

Y Charles Zhang

Negotiators can improve negotiation outcomes by specifying offers in precise values because they more potently anchor the negotiation range.
In addition, negotiators who proposed precise offers were perceived as more confident, credible, and “well-informed” regarding actual value.

Norbert Schwartz

Norbert Schwartz

In a study of consumer confidence in various offer types,  University of Michigan’s Y. Charles Zhang and Norbert Schwarz of University of Southern California reported that some recipients of precise offers viewed these proposals as “inflexible.

However, recipients of precise offers made more conciliatory counter-offers with smaller adjustments and more favorable final settlements.
Precise offers were associated with more favourable final deals even when the negotiator opened with a less ambitious precise offer.

Martin Schweinsberg

Martin Schweinsberg

Precise offers are less likely to be seen as “aggressive” by a co-negotiator, according to INSEAD’s Martin Schweinsberg collaborating with Gillian Ku and Madan M. Pillutla of London Business School’s and Cynthia S. Wang of Oklahoma State University.
This enables negotiators to present ambitious first offers while avoiding “offending” a negotiation partner and stalling progress toward settlement.

Gillian Ku

Gillian Ku

This risk of stalemated negotiation increases if negotiators see themselves in a lower-power position and receive an extreme offer.
These negotiators may be more willing to end negotiations,

Manoj Thomas

Manoj Thomas

Precise offers can obscure their actual value, noted Cornell’s Manoj Thomas and Vrinda Kadiyali with Daniel H. Simon of Indiana University.
Buyers underestimated the size of precise prices, particularly under uncertain conditions:  U.S. homebuyers paid more when list prices were precise.

Vrinda Kadiyali

Vrinda Kadiyali

Precise offers provide some of the benefits of favorably anchoring negotiation discussions while reducing risks of “offensive” extreme offers.

-*How effective have you found “precise” opening offers in achieving your negotiation goals?

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©Kathryn Welds