Tag Archives: empathy gap

Empathy Paradox:  Similar Adversity Reduces Compassion

Many intuitively believe that people are more empathic toward those who experience difficulties they also encountered.

Ervin Staub

Ervin Staub

This linkage between challenging life experiences and subsequent empathy was posited by University of Massachusetts’s Ervin Staub and Joanna Vollhardt of Clark University, and confirmed in experiments by Northeastern’s Daniel Lim and David DiSteno.

Daniel Lim

Daniel Lim

However, this connection is more complicated, found Northwestern’s Rachel Ruttan and Loran Nordgren with Mary-Hunter McDonnell of Wharton.

Rachel Ruttan

Rachel Ruttan

The team exposed volunteers to people who expressed dejection in enduring a hardship such as bullying or unemployment.

Participants who recalled similar past hardships remembered them as less distressing than they were originally experienced, and were more likely to harshly judge others in similar circumstances for their difficulties in enduring the situation.

Antonin Scalia

Antonin Scalia

In fact, volunteers who previously coped with severe bullying felt less — not more — compassion for current bullying victims.

Likewise, those who had faced greater difficulty with unemployment had less empathy for people who were currently jobless.

This confirms the “tough love” approach implied in the late U.S. Supreme Court Justice Antonin Scalia’s directive to Americans dismayed with the 2000 election outcome: “Get over it!”

Mary-Hunter McDonnell

Mary-Hunter McDonnell

However, when the the volunteers’ adversity experiences differed from the current suffers’ difficulties, participants were more compassionate.

The “empathy gap” emerged only when survivors of similar hardships showed less understanding for current suffers.

  • -*How do you reduce the “empathy gap” in workplace situations?

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Reduce “Affective Forecasting” Errors

People often make “affective predictions” about choice of life partner, occupation, residence, yet most everyone makes small, but systematic errors in forecasting personal emotional responses.

These misjudgments can negatively affect personal health, happiness, financial well-being, and interpersonal relationships.

Kostadin Kushlev

Kostadin Kushlev

University of British Columbia’s Kostadin Kushlev and Elizabeth Dunn identified these decision biases, and noted that one of the most well-known and widely-occurring affective forecasting errors is impact bias, the tendency to overestimate the intensity of emotional responses to future positive and negative events.

Elizabeth Dunn

Elizabeth Dunn

In addition, Kushlev and Dunn reported that people tend to overestimate the duration of future emotional reactions, labeled durability bias.

Seymour Epstein

Seymour Epstein

Durability bias (focalism) can occur when people rely on the “rational system” for information processing, according to Seymour Epstein of University of Massachusetts.

His Cognitive-Experiential Self Theory proposes that the “rational system” is used to make affective forecasts using slow, analytic and abstract processing.

Seymour Epstein-CESTIn contrast, the “experiential system” of information processing is rapid, associative, holistic, and concrete.

Shifts between rational (“cold”) and experiential (“hot”) decision systems can cause another bias, “Empathy gap.”

Epstein posits that rational system processing can lead to imagining the event isolated from its broader context, which can underestimate its emotional impact.
This can lead to focus on and overvalue distinctive, observable characteristics. 

Immune neglect is a related error, when people underestimate their likelihood of later reinterpreting future events to reduce regret.

Underestimating the power of future physical states is another predictive error recognised in Alcoholics Anonymous guidance to analyse whether cravings occur when people experience “HALT” (“Hungry, Angry, Lonely, Tired”.)
Personality neglect,” is another error that occurs when people underestimate the influence of personal dispositions and characteristics. 

Roger Buehler

Roger Buehler

Expectations affect future emotions, according to Wilfrid Laurier University’s Roger Buehler, Vassili Spyropoulos and Kent C. H. Lam with Cathy McFarland of Simon Fraser University.  They found that those with positive expectations experience more positive present and future emotions. This optimism bias may provide protection and benefit to each individual’s “psychological immune system.”

Kristin Weger

People can reduce errors in predicting future emotions by evaluating expectations in comparison to actual experience during a “post-mortem” session to review “lessons learned,” found University of Alabama at Huntsville’s Kristin Weger and Sandra Carpenter.

-*How accurate are you in predicting your feelings about a specific choice or situation in the future?

-*How do you detect and mitigate bias in predicting your future emotional reactions?

-*What positive and negative impacts have you observed in affective forecasting errors?

 

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©Kathryn Welds