Tag Archives: Performance

Interrogative Self-Talk Trumps Self-Bolstering Pep Talks to Enhance Performance

Do affirmative self-statements actually help people perform better?

Joanne Wood

Joanne Wood

Joanne Wood  and John W. Lee of  University of Waterloo with University of New Brunswick’s Wei Qi “Elaine” (Xun) Perunovic  confirmed that  people often use positive self-statements and believe them to be effective.

However, two experiments demonstrate that the value of positive self-statements depends on the individual’s level of self-esteem.

Participants with low self-esteem who repeated a positive self-statement (“I’m a lovable person”) felt worse than people who used no positive self-statement.
They also felt worse than the comparison group when they focused on how the statement was only true.

William Swann

William Swann

Wood, Lee, and Perunovic explain the result with William Swann’s Self-Verification Theory, which suggests that people prefer that others see them as they see themselves.

Swann, of University of Texas at Austin posits that if someone has low self-esteem, a positive self-statement is inconsistent with the person’s experience and self-assessment.
As a result, it would not have “the ring of truth”, and would not have the intended bolstering effect on self-confidence and self-esteem.

This view was validated by their finding that participants with high self-esteem felt better when they repeated the positive self-statement statement and when they focused on how it was true.

Ibrahim Senay

Ibrahim Senay

Ibrahim Senay of Istanbul Sehir Universitesi, Penn’s Dolores Albarracin, and Kenji Noguchi of the University of Southern Mississippi investigated the relative impact of “declarative” self-talk, such as “positive thinking” or affirmations (“I will prevail!”) espoused by Maxwell Maltz, Norman Vincent Peale, Napoleon Hill, Dale Carnegie, and Anthony Robbins.
They compared this well-known self-improvement practice with “interrogative” self-talk, such as introspective self-inquiry (“Can I prevail?”).

Dolores Albarracín

Dolores Albarracín

Half the participants spent one minute asking themselves whether they would complete a series of anagrams before that actually began to work on the anagrams, whereas the other half to told themselves that they would complete the task.
Surprisingly to advocates of self-affirmation, the self-questioning group solved significantly more anagrams than the self-affirming group.

Kenji Noguchi

Kenji Noguchi

The researchers extended and replicated the finding by asking one group of volunteers to write “Will I” 20 times before attempting to solve the anagrams.
Another group wrote “I will” 20 times, and the third group wrote “Will” 20 times.
Those were “primed” with the self-questioning “Will I” solved nearly twice as many anagrams as people in the other groups.

Ibrahim Senay-Dolores Albarracín-Kenji Noguchi diagramAlbarracin hypothesizes that “asking questions forces you to define if you really want something…even in the presence of obstacles,” so is more effective than possibly unrealistically-positive self-affirmations.
The researchers suggest that interrogative self-talk, like interrogative discussions in behavioral counseling, persuasive messages in advertising, editorials, or legal settings, and culturally “polite” behavioral requests, may elicit more intrinsically-motivated action and goal-directed behavior.

Mark Lepper

Mark Lepper

Stanford’s Mark Lepper and David Greene collaborated with Richard Nisbett of University of Michigan in a classic study that showed routinely predictable extrinsic rewards can extinguish intrinsic motivation.

Richard Nisbett

Richard Nisbett

Interrogative self-talk may counteract suppressors to intrinsic motivation and seems to be a learnable practice that may be transferred or “generalized” from individualized learning in counseling settings.

Rohini Ahluwalia

Robert Burnkrant

Robert Burnkrant

Rohini Ahluwalia of University of Minnesota, Ohio State’s Robert Burnkrant and Southern Methodist University’s Daniel Howard found that this form of inquiry can be persuasive because it focuses the listener’s attention to the argument itself if the question isn’t especially relevant to the listener, or to the message’s source if is more pertinent.

Min Basadur

Min Basadur

Subjunctive interrogative self-talk, rather than its rhetorical counterpart, can ignite innovation and creativity in organizational settings.
Min Basadur suggests that asking oneself and other How Might We (HMW) ….? enables innovators to defer judgment and  create more options without self-conscious limitations.

Tim Brown

Tim Brown

Ideo’s CEO, Tim Brown, advocates embracing the uncertainty of “might” because it enables innovators to propose ideas “that might work or might not — either way, it’s OK. And the ‘we’ part says we’re going to do it together and build on each other’s ideas.”

This type of self-interrogatory, sometimes presented in group innovation “sprints” at Google Ventures, IDEO, Frog Design or other thought-leading organizations have been effectively been combined with structured innovative problem-solving:  

  • Understand by analyzing problems and requirements through process evaluation
  • Diverge by applying constraints to “think differently”
  • Decide by selecting solution to develop
  • Prototype by “storyboarding” the user experience, process, obstacles
  • Validate by testing prototypes with potential solution users

-*Under what circumstances have you found ‘interrogative’ self-talk to enhance performance more than affirmative self-talk?

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Will the ROWE Revolution Reach Yahoo? Results-Only Work Environments, Productivity, and Employee Engagement

Cali Ressler-Jody Thompson

Cali Ressler-Jody Thompson

Why Work SucksJody Thompson and Cali Ressler proposed compensating employees based on outputs, rather than elapsed time, in a “Results-Only Work Environments (ROWE)” policy.

This management strategy evaluated “performance, not presence” practices at Best Buy and has been implemented at another large retailer, Gap.
Is this is a return to a “piece-work” approach of decades ago?
Or is it a performance management practice that emphasizes achieving targeted results?

Why Managing SucksROWE  is being considered at such tech giants as Cisco Systems, in direct contrast to Yahoo’s recent call for employees to be present in offices.
The underlying goal of Yahoo’s “presentism” policy may be to increase innovative performance outputs, although the explanation provided to employees emphasized presence as a prerequisite for effective collaboration.

Widespread negative reaction to Yahoo’s on-site work policy, based on complaints that the policy:

  • Conveys lack of trust in employees
  • Undermines opportunities to manage complex work-life responsibilities
  • Places emphasis on “face time” rather than results
  • Leads to employee resentment and disengagement.

Erin Kelly

Erin Kelly

In contrast, University of Minnesota sociologists Erin Kelly and Phyllis Moen with University of Delaware’s Eric Tranby documented the positive impact of ROWE practices in their survey of more than 600 Best Buy employees before and after the program was implemented.

Phyllis Moen

Phyllis Moen

The researchers found turnover was reduced by 45 percent after they controlled for gender, job level, organizational tenure, job satisfaction, income adequacy, job security and turnover intentions.

Participants reported reduced stress and improved work-home interfaces by increasing employees’ schedule control, and reduced the “opting out” of the workforce due to personal commitments for both men and women.

Eric Tranby

Eric Tranby

Kelly, Moen, and Tranby opine that ROWE “moves us away from the “time cages” developed around the work day…ROWE challenges these taken-for-granted clockworks…our mantra is ‘change the workplace, not the worker’.

Rachelle Hill, also of University of Minnesota collaborated with Moen and Kelly in a related study that documented ROWE moderated turnover effects of negative home-to-work spillover, personal troubles, and physical symptoms.

-*What impacts – positive and negative – have you seen in “Performance, not Presence” workplace policies like ROWE?

RELATED POST

Working From Home: Calculating Cost, Time, Environmental Savings

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Perseverance Increases Skill Increases Luck: “The Harder I Work, The Luckier I Get”

Samuel Goldwyn

Samuel Goldwyn

Thomas Jefferson

Thomas Jefferson

Samuel Goldwyn recast Thomas Jefferson’s earlier observation: “I am a great believer in luck, and I find the harder I work, the more I have of it.”

Michael Mauboussin, of Columbia University, and previously Chief Investment Strategist at Legg Mason Capital Management Inc. investigated this relationship between effort and luck in his book, The Success Equation.The Success Equation

Michael Mauboussin

Michael Mauboussin

Mauboussin, an innovator in behavioral finance, adopted Harvard biologist Stephen Jay Gould’s “paradox of skill” to analyze the interaction of effort, skills, and luck, and best strategies to optimize outcomes in investing, sports, and career performance.

Stephen Jay Gould

Stephen Jay Gould

He posits that as skill improves in activities where outcomes are affected by skill and luck, the standard deviation of skills narrows.
In this case, luck becomes more important in determining outcomes:

Whenever you see an outlier in sports, it is always a combination of really good skill and really good luck… (Often) they are about one and a half or two standard deviations away from the average…not all skilled players have (winning) streaks, but all (winning) streaks are held by skillful players.”

For example, as investors become more sophisticated and have access to advanced computational tools, as athletes benefit from targeted training and development regimens, and as students are groomed for admission to top universities, differences among these skilled performers decreases.
Chance influences can determine outcomes.

Mauboussin says that luck has several elements:

  • Affects an individual or organization,
  • May be evaluated as “good” or “bad”
  • Another outcome could have occurred
  • The outcome is uncontrollable, but is comprised of several elements

To increase luck, he advises assessing each contender’s strength in the situation and finding “…something completely different to get you on the right side of the tail of the skill distribution,” such as employing an unusual or unexpected tactic.

The stronger player has positive asymmetric resources, so the effective strategy is to simplify the game.
In contrast the underdog should seek to complicate the game, such as through disruptive innovation, a flank strategy or a guerilla tactic.

Because most people have a bias toward optimism and overestimate personal capabilities, it may be difficult to assess oneself as an “underdog” in a performance situation.

Daniel Kahneman

Daniel Kahneman

Nobel Prize winner Daniel Kahneman and Amos Tversky explained that individuals who adopt an inside view gather substantial information, combine it with their own inputs, then project into the future without considering “distributional information” about a wide variety of previous instances.
This approach risks developing an idiosyncratic, overconfident perspective by underestimating costs, completion times, and risks of planned actions, while overestimating benefits.

Amos Tversky

Amos Tversky

In contrast, people who adopt the outside view consider the problem as an instance of a larger reference class and consider the entire distribution of outcomes when this type of situation occurred previously.
This approach can reduce overconfidence.
However, this approach could discourage entrepreneurs, who will realize that a small percentage actually succeeds.

In addition, besides the bias toward overconfidence, people tend to “under-sample” instances of failure when a previously successful approach is applied in a new situation and doesn’t succeed.

Nate Silver

Nate Silver

Sabermetricians like Nate Silver, posit that worthwhile statistics provide:

  • Persistence or correlation from one period to the next, a strong indicator of high skill
  • Predictive value or high correlation with the target objective

Nate Silver-The Signal and The NoiseThe Oakland As baseball team uncovered these principles in determining that  a superior measure of athletic performance in this sport is on-base percentage rather than the traditional measure, batting average.

In this case, on-base percentage has a higher correlation from one season to the next and a higher correlation with run production than batting average, fulfilling both criteria.

Daniel Kahneman also suggested that skill, expertise, and intuition render more uniform results in a predictable environment.

Thinking Fast and SlowHowever, many organizational environments are unstable and non-linear, rendering experts less accurate because they cannot employ an effective predictive model.

Collective judgments through “the wisdom of crowds” may mitigate the challenges of unstable contexts because they provide more data points.

Mauboussin advocated considering the continuum of stability vs instability in which the issue is situated to determine strategy and to beware of applying simple heuristics that are vulnerable to bias, and social or situational influences.

He suggested the guideline “think twice” to prepare, detect and correct for common mental traps, including:

  • The Inside-only View
  • Tunnel Vision
  • Oversimplification
  • Situational Power
  • Overvaluing Expert Knowledge

-*How do you optimize your performance when chance elements can affect your outcomes?

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Practice Outweighs Talent in Developing Expert Performance

Daniel Coyle

Daniel Coyle

Journalist Daniel Coyle consolidated neuroscience research with stories of expert performers in The Talent Code: Greatness Isn’t Born. It’s Grown. Here’s How .
He distilled three principles that enable performance development across a variety of skills and fields: The Talent Code

“Deep” Practice, which includes daily repetition for up to several hours, observation, and corrective feedback by an expert to develop the myelin of “muscle memory” and increase neural signal strength, speed and accuracy.
This practice must be characterized by focused attention to mimic expert performance, reduce errors, and willingness to practice at increasingly more challenging levels.

Ignition, or commitment based on “unconscious desires” and “triggered by primal cues”

Master Coaching, in which to expert teacher encourages “ignition” and “deep” practice with:

1. Task-specific knowledge explained with vivid examples and meaningful metaphors
2. Perceptive tailoring to each student’s skills and needs
3. “The GPS Reflex”, or providing timely, specific guidance
4. “Theatrical Honesty,” or ability to empathically connect with students

K Anders Ericcson

K Anders Ericsson

Related Posts review foundational research by K. Anders Ericsson, who suggested that expert performance requires “10000 hours of practice.”

Geoff Colvin

Geoff Colvin

Talent is Overrated

Talent is Overrated

Like Coyle, Geoff Colvin argues that Talent is Overrated and can be eclipsed by systematic practice with corrective coaching.

Paul Herr’s Primal Management: Unraveling the Secrets of Human Nature to Drive High Performance also argues that motivation in the workplace, as in Coyle’s broader discussion of performance and motivation, is based on the “evolutionary psychology” of “tribal survival” and includes:

Paul Herr

Paul Herr

  • Self-Protection, the foundation of Maslow’s hierarch of higher-order needs

    Abraham Maslow

    Abraham Maslow

  • Cooperation, collaborative work in groups fulfills people’s social desires to belong to a group working toward a shared goal
  • Skill deployment, opportunity to develop skills and experience satisfaction with progressive improvement
  • Competency, opportunity to demonstrate skills and receive social recognition for these improvements
  • Innovation, based on people’s curiosity and desire to make in processes, systems, ideas, Primal Managementevents

-*How do you develop your talents?

-*Where do you find expert coaching?

-*How do you persist in “Deep Practice” even when it’s “no fun”?

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Action Trumps Visualization to Improve Performance: “Do Something!”

Richard Wiseman

Richard Wiseman of University of Hertfordshire, and a magician before becoming a psychologist, debunked the notion that visualizing desired outcomes achieves results more effectively than direct action in Rip It Up: The radically new approach to changing your life: The Simple Idea That Changes Everything

Citing research by Lien Pham at the University of California, who asked student volunteers to visualize earning a high grade in an upcoming exam or to visualize adopting better study habits.
Pham reported that students who visualized the outcome of a high grade actually received poorer outcomes that those who visualized a better process to achieve a higher grade.

Similarly, Gabriele Oettingen of New York University asked students to record the duration of fantasies about leaving college and starting a “dream job”.
She found that students who spent more time imagining these positive outcomes, but had lower expectations of actually achieving these goals received fewer job offers and lower starting salaries. h

Wiseman uses these findings to argue that action rather than imagined rehearsal, fantasy or visualization leads to successful performance outcomes.

Napoleon Bonaparte

This principle was implied by Napoleon Bonaparte more than two centuries ago as he anticipated battle: On s’engage et puis on voit, translated as “You commit yourself; and then, you see”

In the 1880s, William James, brother of novelist Henry James and considered “The Father of American Psychology,” asserted that action precedes emotional experience: “You do not run from a bear because you are afraid of it, but rather become afraid of the bear because you run from it.”

William James

This notion contrasts popular concepts, which led to numerous books encouraging people to change their thinking to change their behaviors and feelings.

Since the 1970s, research has focused on whether changing behavior can change feelings.
To test this relationship, James Laird of Clark University asked volunteers to create an angry expression by drawing down their eyebrows and clenching their teeth and to create a happy expression by drawing back the corners of the mouth.

James Laird

Participants reported feeling significantly happier when they forced their faces into smiles, and much angrier when they were clenching their teeth.
“Acting ‘as-if’ and “faking it until you make it” are examples of initiating behaviors to drive emotional and attitudinal change.

Wiseman offers ten behavioral modifications that can lead to feeling better and improved performance.

INCREASE:

  • Happiness: Smile as widely as possible, extend eyebrow muscles slightly upward, and hold for 20 seconds.
  • Willpower: Tense muscles -  Make a fist, contract biceps or press thumb and first finger together
  • Health Eating: Eat with non-dominant hand to increase “mindful” awareness of eating, based on research by Neal, Wood, Wu & Kurlander
  • Persistence: Sit up straight, cross your arms, from research by Ron Friedman of University of Rochester.
    He found that volunteers who sat up straight and crossed arms persisted in working to solve challenging problems nearly twice as long as volunteers who didn’t assume this posture
  • Confidence: Adopt expanded chest posture
    Sitting down, lean back, look up, and interlock your hands behind your head.
    Standing up, place your feet flat on the floor, push your shoulders back, and your chest forward.
  • Negotiation Effectiveness: Use soft chairs
    Joshua Ackerman of the MIT Sloan School of Management conducted simulated negotiations for a used car, and found that volunteers who sat on soft chairs were more flexible in their negotiations and likely to pay higher prices than those who sat on firm chairs.
  • Persuasion: Nod
    Gary Wells of Iowa State University reported that when volunteers nodded their heads, they were more easily able to learn and retain information with which they didn’t agree or that wasn’t true.
  • Love: Open up
    Robert Epstein of the Cambridge Centre for Behavioral Studies found that eye contact, self-disclosure, sharing vulnerability increase perceived liking, loving, and closeness.

DECREASE:

  • Procrastination: Start for Five Minutes - Do the task for five minutes, and ask yourself if you want to stop or continue at the end of the time.
    Often, it is easy to continue after 5 minutes.
    If not, stop and begin again for 5 minutes several hours later.
  • Guilt: Wash your hands
    Chen-Bo Zhong of the University of Toronto found that volunteers who carried out a perceived immoral act, then cleaned their hands with an antiseptic wipe felt significantly less guilty than others who didn’t wash

These varied streams of research support the call for intentional action over contemplation to improve mood and initiate positive behavior changes.

-*What counterarguments would you offer to Wiseman?

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Super-Star Skills May Not be Transferrable to New Job Opportunities

Boris Groysberg

Boris Groysberg

Harvard Business School professor Boris Groysberg outlines findings from a study of 1053 top Wall Street Analysts at 78 investment banks between 1988 and 1996 in his book, Chasing Stars: The Myth of Talent and Portability of Performance

His team examined 546 job changes and compared the top performers’ performance with that of 20,000 “non-star” analysts at 400 investment banks.
They interviewed 200 of these analysts and talked with their institutional investor clients.

Groysberg’s team found that the star performers’ “job performance plunged sharply and continued to suffer for at least five years after moving to a new firm”, because they “…lost access to colleagues, teammates and internal networks than can take years to develop…new and unfamiliar ways of doing things took the place of routines and procedures and systems that …had become second nature.”

He suggested that firms can prevent this performance decrement by hiring the entire team (“liftout”) and by “hiring more women, who…suffer less on leaving one firm to join another (because) they had formed stronger ties outside the firm than many male analysts and so were less dependent on their former work colleagues…and they made wiser choices when it came to agreeing to move.”

Team Groysberg identifies mistakes star employees make when leaving a firm:

  • Doing inadequate research into the new company
  • Leaving because they are escaping something unpleasant rather than choosing something better
  • Over-estimating their own abilities
  • Failing to take a long-term view

Groysberg’s book considers how some Wall Street research departments are successfully growing, retaining, and deploying their own “stars,” and how these practices might be applied in other organizations.

-*When have you seen super-star skills transfer to a new work environment?
-*When have these skills not transferred as successfully to a different organization?

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Developing “Big 8″ Job Competencies

George Hallenbeck

George Hallenbeck

George Hallenbeck, Vice President, Intellectual Property Development, of Korn-Ferry International,analyzed “The Big 8” job competencies with Lominger’s Voices® 360˚ Assessment, using the Leadership Architect® library of competencies, and found a correlation between better job performance with the following eight capabilities:

• Dealing with Ambiguity
• Creativity
• Innovation Management
• Strategic Agility
• Planning
• Motivating Others
• Building Effective Teams
• Managing Vision & Purpose

Hallenbeck also found that only 12% of executives in the sample 1,568 ratings done in a 360 degree format possess four or more of “The Big 8.” No one in the sample had more than six of these competencies, and executives had more than individual contributors.

However, executives and individual contributors who had more of “The Big 8” competencies also had more of “Career Staller and Stopper” behaviors. Hallenbeck hypothesizes that are bold individuals who may persist in actions that run afoul of influencers.

The findings indicate that almost all executives can benefit from training to increase their use of “The Big 8” competencies while mitigating the potential drawbacks of these proactive characteristics through such approaches as Self-Awareness and Self-Management, identified in Daniel Goleman’s framework for Emotional Intelligence.

 The CIO Edge: Seven Leadership Skills You Need to Drive Results, Graham Waller, Karen Rubenstrunk,George Hallenbeck

Leadership: The Power of Emotional Intelligence, Daniel Goleman

-*What have you found the most important job competences among organizational leaders and those preparing for future leadership roles?

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Startup Success Correlates with Women Executive Involvement

A Dow Jones Venture Source study of 167,500 executives and 2,200 venture-backed companies funded between 1997 and 2011 showed that women helped lead more start-ups to success.

Women are less involved as founders and leaders of start-ups than men.

Just 1.3 percent of start-ups have a female founder, 6.5 percent have a female CEO, and 20 percent have one or more C-level female executives.

Women at the WheelAbout 27 percent were in sales and marketing roles, and many as vice presidents.
Companies that have been acquired, went public or gained profitability have 7.1 percent of executive staff members are women.

In contrast, only about 3.1 percent  executives are women at companies that failed, exited at a low valuation, or haven’t reached other milestones.

-*To what extent have you observed a correlation between gender balance in executive leadership and successful financial performance among new enterprises?

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