Tag Archives: negotiation

Mastering the Power Sandwich with Skillful Upward Influence

David Bradford

David Bradford

Employees’ advancement in organizations is based on preventing problems before they develop, and pre-emptively uncovering opportunities to add value, according to Stanford’s David Bradford and Allan R. Cohen of Babson College in Influencing Up.

Allan Cohen

Allan Cohen

Complementing their Influence without Authority, they distilled common-sense win-win approaches to influence those over whom one has no formal authority or control: one’s manager and others higher in the hierarchy.

Influencing UpOrganizational power discrepancies can be accentuated when the employee is female or a member of a minority group.
Cohen and Bradford’s suggest six elements to reduce power differences, and improve influence and negotiation outcomes:

  • Clarify needs and priorities
  • Consider others as potential partners rather than adversaries
  • Establish trustworthiness by sharing information and develop understanding of the other’s perspective, concerns, and “care-abouts” — empathy in a business setting
  • Determine reciprocal value exchange in “currencies” that matter to others: information, budget, removing obstacles, brokering agreements, support
  • Gain access to others by showcasing your potential value exchange
  • Negotiate a win-win outcome
Robert Cialdini

Robert Cialdini

Bradford and Cohen’s work complements influential research by Stanford colleagues Margaret Neale and Deborah Gruenberg, as well as Robert Cialdini’s classic investigation of influence.

Roger Fisher

Roger Fisher

William Ury

William Ury

Their emphasis on crafting a win-win negotiated outcome echoes earlier work by Roger Fisher and William Ury in Getting to Yes and Linda Babcock’s consideration of negotiation challenges faced by women and minority group members in the workplace.

-*How do you manage the Power Sandwich, requiring skillful 360 degree influence in your organization?

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Women’s Career Development Model – Individual Action in Negotiation, Networking-Mentoring-Sponsorship, Skillful Self-Promotion – Part 2 of 2

Kenexa Career Development Model-Individual Behaviors

Kenexa Career Development Model-Individual Behaviors

Part 1 of this post, Women’s Career Development Model – Individual Action in Career Planning and the Contest and Sponsorship Pathways to Advancement – Part 1 of 2,  highlighted Ines Wichart’s model of women’s career development with three levels and 11 components, based on her research as Kenexa High Performance Institute (KHPI), a subsidiary of IBM.

Ines Wichert

Ines Wichert

She outlined four behaviors that individuals can control or influence toward career advancement:

  • Career planning 
  • Opportunity-seeking, Negotiation
  • Career-building networking; Mentoring-Sponsorship    
  • Skillful self-promotion

The first segment of this two-part post considered facets of Career Planning and two independent paths to career advancement: Contest and Sponsorship routes.

Let’s consider the additional elements that respond to individual attention and efforts, including Opportunity-seeking while embracing risk.  

Susan Vinnicombe

Susan Vinnicombe

Val Singh

Val Singh

Highly effective career advancement opportunities include stretch assignments and on-the-job training.

Susan Vinnicombe and Val Singh of Cranfield University report that these development activities are most effective in building credibility, visibility, reputation as a capable, well-rounded leader.

However, their research found that women need more encouragement to take on challenging assignments than men, who are more likely to ask for these assignments.

Linda Babcock

Linda Babcock

Similarly, Linda Babcock reported that women tend to need encouragement to ask for promotions and salary increases.

Her research demonstrated that women are less likely to negotiate for their first salaries, unless they know that these are acceptable practices.

Manhattan CollegeAs a countermeasure, Babcock recommends negotiation practices demonstrated to mitigate negative perceptions by both men and women negotiation partners

Like Babcock, Mary Wade’s research at Manhattan College found that both men and women evaluated more negatively women who negotiated for salary using the same script as men.

Corinne Moss-Racusin

Corinne Moss-Racusin

Laurie Rudman

Laurie Rudman

Corinne Moss-Racusin and Laurie Rudman replicated this disconcerting finding at Rutgers University, leading to their formulation of “The Backlash Avoidance Model” (BAM)”.

According to this construct, women may demonstrate traditional gender role behaviors to mitigate “backlash” of negative reaction by men and women to “role discrepant” behaviors like asking for career advancement and commensurate compensation.

  • What approaches have been effective when you have asked for a salary increase or promotion?
         -How did you prepare?

         -How did you overcome objections?
  • When people ask you for a salary increase or promotion, what negotiation approaches have been most effective?
              -What have been least effective?

Wichart’s model of individual initiatives toward career advancement points to the importance of skillful professional networking, mentoring, and sponsorship.

National Center for Women and Information TechnologyNational Center for Women & Information Technology (NCWIT) reported that nearly half of technical women surveyed said they lack role models and mentors, and 84% said they lack sponsors.
The result is that these women are four times more likely to leave the current job role.

One reason that women’s professional networking efforts and seeking mentors may yield less effective career advancement than men:  Women tend to engage in professional networking for affiliation and emotional support with people close to their job level whereas men tend to network for career development with people significantly above the job level, according to Adelina Broadbridge of University of Stirling.University of Stirling

As a result of these differing approaches to professional networking, men may enjoy more rapid career advancement due to visibility and sponsorship.

Pamela Perrewe

Pamela Perrewe

F. Randy Blass

F. Randy Blass

In addition, women are likely to demonstrate less political understanding and insight because mentors are not sufficiently senior, according to Florida State University’s F. Randy Blass, Pamela Perrewe, and Gerald Ferris with Robyn Brouer of SUNY Buffalo.

Gerald Ferris

Gerald Ferris

Robyn Brouer

Robyn Brouer

Organizational support for formal and informal mentoring has been shown to increase employee engagement, satisfaction, and retention.

Therefore, organizations concerned with retaining talented women and minorities can increase the likelihood of keeping skilled employees by initiating structured mentoring programs and encouraging selective sponsorship.

  •  How have mentors and sponsors enabled your career moves?
  •  How do you decide who you are willing to mentor or sponsor?   

Previous posts have shared much current research and leading recommendations in building personal brand and practicing skillful self-promotion:

In light of the potential negative perceptions of women who showcase their accomplishments as they ask for salary increases and role advancement:

  •   How do you raise awareness of your accomplishments’ impact to avoid “backlash”?
  •   How do you define, develop, and communicate, “skillfully promote” your personal brand?

These research findings suggest three parting suggestions for women who want to Play Bigger:

  1. Question the thought that “I’m not ready yet.”
  2. Develop resilience and “a thick skin”:   If you are doing something innovative or important, you may draw both praise and criticism when you are noticed.
  3. Filter advice:  Implement recommendations that have “the ring of truth” and “resonate”;
    leave the rest.
  • What is the most helpful career advice you implemented?
  • What career advice have you decided not to implement?

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Reduce Evaluator Bias: Showcase Best Features in Any Offer

Less can be more when designing offers, whether when offering services in job applications, crafting sales offers, or positioning for advantage in any negotiation.

Kimberlee Weaver

Kimberlee Weaver

Kimberlee Weaver of Virginia Tech and University of Michigan’s Stephen Garcia and Norbert Schwarz showed that more is not better in augmenting offers when additional elements are of lower quality.

Stephen Garcia

Stephen Garcia

Using the Presenter’s Paradox in a series of studies, they showed that positive impressions can be reduced when they are presented in the company of lower value items.

Norbert Schwartz

Norbert Schwartz

Weaver, Garcia and Schwarz offered volunteer “buyers” different iPod Touch packages: iPod and cover OR this package with a free music download.

“Buyers”, on average, offered to pay more for the lesser package, and sellers inaccurately expected that buyers would prefer the fully-featured package.
This suggests that expectations about consumer preferences may be poor predictors of people’s actual selection and purchasing behaviors.

The average price offered for the basic package, iPod and cover was $242, but the package with one free song download averaged just $177.
The additional feature reduced package’s perceived value by more than 25%.

Those designing and evaluating offers can mitigate the impact of this judgment bias by considering the value of the overall offering, then eliminating lower-value components that might reduce the comprehensive value.

This is relevant to job seekers who might be tempted to “pad” a resume with low-value activities, accomplishments and skills.
Weaver, Schwartz, and Garcia’s findings suggest that showcasing most compelling capabilities provides a more power presentations of personal and product attributes.

Santa Clara University’s Jerry Burger might argue that “more might be more” when he found that Steve Jobs’s “that’s-not-all” (TNA) technique was more effective than the much-researched “door-in-the-face” (DITF) approach in gaining agreement to sales propositions.

Jerry Burger

Jerry Burger

That’s-not-all” offers a product at a high price, then doesn’t allowing the volunteer to respond immediately.
The procedure follows up by augmenting the offer with another product or lowering the price.

Burger found “that’s-not-all” produced superior simulated sales outcomes to the much-researched “door-in-the face” (DITF) approach, which presents an unreasonably high offer, then follows with a more acceptable proposal.

Numerous replications of “door-in-the-face” have shown than people are more likely to agree to a second more modest request after an unreasonable high first proposal.
Even when the same offer is presented as a single offer, people are significantly more likely to accept it when it’s presented after an unreasonable proposal.

Burger suggested that “that’s-not-all” may have produced greater compliance because people felt obliged to respond to a new offer through an implicit norm of reciprocity,  and because the augmented offer changed the perceived anchor point that volunteers used to evaluate the offer.

-*How do you mitigate bias in evaluating offers?
-*How do you design the most attractive offer when offering something for sale?
-*Which technique for designing offers has been most persuasive to you as a purchaser?

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Women Balance on the Negotiation Tightrope to Avoid Backlash

Hannah Riley Bowles

Hannah Riley Bowles

Hannah Riley Bowles of Harvard Business School, and Carnegie-Mellon University’s Linda Babcock and Lei Lai reported a problem even more troubling than their well-known finding that women don’t negotiate initial salaries as frequently as men, leading to a long-term wage disparity.

Lei Lai

Lei Lai

Several studies revealed that when women volunteers asked for higher “salaries” in a laboratory simulation, they were most often negatively regarded by both men and women participants, who also reported less desire to work with them.

Linda Babcock

Linda Babcock

The team conducted four experiments and concluded male and female evaluators responded adversely to perceived “demandingness” among women who negotiated, preferring the “nicer” non-negotiators.
They found that reducing degree of assertiveness did not improve evaluators’s perceptions of women negotiators.

Babcock’s research also noted that when male and female volunteers asked for “raises” using identical scripts, participants generally liked the men’s style, but disliked the same words from women.
Women negotiators were considered “aggressive” — unless the requestors smiled, or cultivated a warm, friendly manner.

In 2012, Bowles and Babcock investigated behaviors that may improve the social reaction others have to women negotiators, but not the negotiation outcome – gaining agreement on a salary proposal:

  • Justifying the salary request based on a supporting “business case”
  • Communicating concern for organizational relationships

Neither of these tactics – used alone or together – improved both women’s social and negotiation outcomes.

Another approach was proved more effective in improving both social and negation outcomes:

  • Justifying the salary request based on the relationship.

Women who smile and focus on the interpersonal relationship may be viewed as adhering to typical traditional role-based expectations, and this behavioral accommodation may enable both male and female observers to respond more favorable to women negotiators.

Negotiation training programs advise girls and women to apply “3Ts” rather than adopting more traditional gender role behavior:

- Establish a positive yet persuasive tone

- Employ delay tactics to avoid being the first to name a salary figure

- Incorporate tips to sell yourself while anticipating objections and being personable but not personal

Kathleen McGinn

Kathleen McGinn

Harvard’s Bowles and Kathleen McGinn collaborated with Babcock in hypothesizing that “situational ambiguity” and “gender triggers” modify women’s willingness to negotiate.

In contrast, if women have more information about the potential salary range and are told that the salary is negotiable, they are more likely to negotiate.
This research suggests that women benefit from asking:

  • the salary range and
  • which elements of the compensation package are negotiable.
Daniel Pink

Daniel Pink

Journalist Dan Pink destigmatizes “selling” a negotiation proposal when he redefined selling as:
the ability to move others to exchange what they have for what we have is crucial to our survival and our happiness. It has helped our species evolve, lifted our living standards, and enhanced our daily lives
in his recent book To Sell is HumanTo Sell Is Human: The Surprising Truth About Moving Others

He notes that effective persuaders and “sellers” balance skill in “inspecting” a negotiation with “responding” through “attunement.”

Pink’s analysis of successful sales negotiators is applicable to women negotiating salaries and promotions:

Attunement, harmonizing actions and attitudes with others

Buoyancy, composed of asking questions, “positivity,” and an optimistic “explanatory style”

Clarity, helping others freshly re-assess situations to identify unrecognized needs that can be addressed by the negation proposal.

Joan Williams

Joan Williams

Joan Williams of UC Hastings College of the Law summarized much of this work at her website, The New Girls’s Network, a blog of resources, findings and strategies to address wage discrepancies.
As a Founding Director of the Center for WorkLife Law, she offers such workplace policy recommendations to mitigate gender-based wage differences.

Cait Clarke

Cait Clarke

Attorney Cait Clarke offers another legal perspective in Dare to Ask:The Woman’s Guidebook to Successful Negotiating.
She offers tactical recommendations based on this research, and hosts continuing discussion at her blog, Women Negotiating.
Join the conversation here and there!

Dare to Ask-*Consider your reaction to negotiations you have observed, and ask others who participate in salary negotiation their reactions to these questions:

  • What is the best negotiation pitch you’ve heard for a job-related salary increase or role promotion?
  • How did the person overcome objections?
  • How did the person manage the relationship with the negotiating partner?

Until more women start negotiating salaries, relational and business case justifications may not improve their social and negotiation outcomes.
The majority of managers may view women negotiating for salary and advancement as an expected practice for all employees when it is a more frequently-observed workplace behavior.

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“Everything is Negotiable”: Prepare, Ask, Revise, Ask Again

Women In Techology ForumCisco Systems’ 2013 Global Women in Technology Forum, scheduled for 27 March 2013, focuses sessions around the theme “Think Big, Play Big.”
The planning team includes a number of recent graduate and new hires, and most of these ”Millennial Generation” employees thought that “Thinking Big” referred to knowing how Cisco’s vast portfolio of products “plays” together, rather than “Thinking Big” about one’s career plans, and to boldly ask for salary increases and promotions when merited.

These corporate newcomers were unaware of recent research documenting professional women’s continuing salary gap when compared with male peers, and gender differences in salary negotiation account for hundreds of thousands of lost wages for women.

Anna Beninger

Anna Beninger

Alixandra Pollack

Alixandra Pollack

Anna Beninger and Alixandra Pollack of Catalyst recently conducted longitudinal research that found early and persistent compensation gaps for women MBA graduates from 26 leading business schools in the United States, Canada, Europe, and Asia, reported in The Promise of Future Leadership: Highly Talented Employees in the Pipeline.

Catherine DesRoches

Catherine DesRoches

Similarly, Catherine DesRoches of Harvard and Massachusetts General Hospital with her colleagues found that women still make about 80 percent of their males peers in a study of salaries in academic medicine.

Women worked more hours, spent more time in administrative tasks, were awarded fewer grants, held fewer top titles, had fewer publications, and were paid less than their male counterparts.

These findings reinforce findings by Carnegie Mellon’s Linda Babcock, who estimates that women MBAs earn USD $500,000 – USD $2 million less than their male classmates over the course of a career because women tend not to negotiate the starting salary or those offered on transfer or promotion.

Linda Babcock

Linda Babcock

In contrast, Babcock found that men are four to eight times more likely to negotiate for both salary and promotions, and they to obtain superior results in most negotiations.

women dont askBabcock collaborated with Sara Laschever in Women Don’t Ask: The High Cost of Avoiding Negotiation–and Positive Strategies for Change to outline precursors of these negotiation differences based on differences in typical gender socialization.

They argue that many parents encourage boys to take risks, earn money in part-time jobs, and participate in competitive team sports, but are more likely to encourage girls to play collaboratively and value interpersonal affiliation.

Sara Laschever

Sara Laschever

These differences enable boys to practice negotiating and competing, and to tolerate disrupted interpersonal relationships, according to Babcock and Laschever.

John List

John List

University of Chicago’s John List, Andreas Leibbrandt, and Jeffrey Flory also concluded that the gender-based wage gap may be attributed to women’s tendency not to negotiate salaries and to avoid competitive work roles.

The researchers posted two identical job ads on internet job boards with different wage structures:  One offered hourly pay whereas the other had pay dependent on performance compared to their coworkers.
More women than men applied (1,566 women and 1,136 men) and more women applied to the hourly wage role.

Andreas Leibbrandt

Andreas Leibbrandt

List, Leibbrandt, and Flory reported that men were 94 percent more likely than women to seek and thrive in competitive work roles in a study of nearly 7,000 job seekers across 16 large American cities.
This gender gap “more than doubled” when the reward for performance rose.
Women were far more likely to walk away from a competitive workplace, though not if there were no other good options in their community.

Jeffrey Flory

Jeffrey Flory

In contrast, women were more likely to apply if the performance relied on teamwork, not on the individual, or if the salary was a flat fee independent of their performance.

When there was no explicit statement that wages are negotiable, as is most frequently true in recruiting situations, men were more likely to negotiate than women.
However, when wages were “negotiable,” this difference disappeared, and even reversed when women had explicit “permission” to ask for higher salaries and job titles.

Babcock’s research also found that women and men evaluate negotiation and interpersonal behavior differently:  Negotiation practices and words that are generally judged “acceptable” for men are frequently assessed as “overly aggressive” when women use them.
As a result of this differential evaluation of negotiation practices, Babcock and Laschever urge women to:

  • Define goals, acknowledging that “everything is negotiable”
  • Research their “market worth” in comparative jobs. Salary.com and Glassdoor.com are two sources
  • Re-examine possible low sense of entitlement to higher salaries and job roles, and related negotiation anxiety
  • Plan negotiation rationale (citing specific accomplishments, results, value to the organization)
  • Practice a positive-stated, confident negotiation “pitch,” offer timing (setting an advantageous anchor point) and counterarguments to mitigate objections
  • Plan counter-offers, “self-talk” to resist conceding and to manage anxiety and  maintain interpersonal rapport

Their later skill-building guide, Ask For It: How Women Can Use the Power of Negotiation to Get What They Really Want, advocates collaborative negotiation by cooperative bargaining in which both people derive value from the negotiation conversation. Ask for It
Babcock and Laschever outline a six week “Negotiation Gym” to build negotiation courage, comfort, skill, stamina, and strength while focusing

Linda Babcock

Linda Babcock

on the negotiation goal and delivering value for all parties.

Linda Babcock Video

NegotiationGetting to YesBasic negotiation principles are shared in Roger Fisher and William Ury’s classic Getting to Yes: Negotiating without Giving In and more recently by Roy Lewicki of Ohio State University, David Saunders of Queen’s University, and Bruce Barry of Vanderbilt in their research-based guide to Negotiation.

Leigh Thompson

Leigh Thompson

Leigh Thompson of Northwestern University reported that 93% of all negotiators fail to ask “diagnostic questions” to uncover the negotiation partner’s most important needs, priorities, preferences, and even fears.
Her research demonstrated uncovering this information can dramatically improve negotiation outcomes.
The Mind and Heart of the Negotiator recommends other negotiation “best practices.” The Mind and Heart of the Negotiator

Knowing Your ValueTelevision journalist Mika Brzezinski echoes Babcock and Laschever recommendations in Knowing Your Value: Women, Money, and Getting What You’re Worth.
She interviewed prominent women and men to learn their views on the persistent wage gap across genders and distilled latest research, disconcerting labor statistics, and more recommendations for action:

  • Research
  • Leverage
  • Negotiate
  • Re-negotiateHardball for Women
Pat Heim

Pat Heim

More than two decades ago, Pat Heim pointed to a research uncovering the source of women’s possible reluctance to negotiate:  Gender differences in attributions of success and failure in her Hardball for Women:

  • Women attribute failures to themselves (“internalizing”, “taking it personally) whereas men to external factors (“blaming”, “rationalizations”)
  • In contract, women attribute success to external factors (“deflection of merit”); men to themselves (“self-bolstering”)

Heim observed that men are typically promoted because they are seen to have “potential,” whereas women are typically promoted based on their results and accomplishments,

She shared research findings that demonstrate that men judge women as less authoritative when wearing “business casual” attire rather than when wearing a business suit.
However, men did not judge men as less authoritative when wearing less formal clothing.

These finding suggest that women can systematically develop the skills and enact the behaviors required to close the well-documented wage gap between professional women and men.

-How do you prepare for negotiations and overcome objections during negotiations?

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Power Tactics for Better Negotiation

Selena Rezvani

Selena Rezvani

Selena Rezvani points to research documenting women’s tendency to negotiate for salaries, promotions – and even task-sharing in relationships, less often than men in Pushback: How Smart Women Ask–and Stand Up–for What They Want

Her book offers guidelines to speak up assertively while developing the resilience and “thick skins” many in sales have mastered.

These recommendations echo those suggested in research studies and popular articles, and perhaps more Machiavellian, realistic, and perhaps disconcerting come from one of her endorsers, Stanford University Graduate School of Business Professor Jeffrey Pfeffer.

Jeffrey Pfeffer

Jeffrey Pfeffer

He analyzes individual power dynamics in corporate hierarchies, and offers recommendations to acquire and use power in Power: Why Some People Have It—and Others Don’t 

Power-Jeffrey PfefferIn Rezvani’s book, Pfeffer notes that “Power is about 20% conferred and 80% taken.
Good things don’t come to those who wait; they come to those who ask, negotiate, and push.
For women—or men—to get what they deserve, they must get over the platitudes and attitudes that hold them bac
k.”

Pfeffer debunks the hopeful idea that the world is fair and just,  and counsels those seeking to have the power to “get things done” to promote themselves, avoid giving up or delegating power, but instead,  give up the wish to be well-liked.

Because the work world is not fair, Pfeffer says that intelligence, performance, and likeability alone are not the most important factors in advancing in an organization.
Instead, he argues that ambition, energy, and focus drive key power behaviors:

  • Self-promotion and seeking organizational visibility
  • Building relationships, networking, and supporting the immediate manager
    Cultivating a reputation for control and authority by managing information and first impressions (halo effect, attention decrement, cognitive discounting, self-fulfilling prophecy, biased assimilation)
  • Embodying powerful demeanor in speech, dress, posture

Useful skills in acquiring power are:

  • Self-reflection and self-knowledge
  • Confidence and self-assurance
  • Ability to “read” others by empathically understanding their perspectives
  • Capacity to tolerate and remain calm in conflict

Although power is valuable to enable execution and results, there are downsides and “prices to pay” for having and using power.
Often, the costs of power are not fully considered or anticipated by those who aspire to it, so Pfeffer usefully suggests the following drawbacks of power:

  • Loss of privacy due to public scrutiny
  • Loss of autonomy
  • Necessary investment of time and effort that might be spent in other ways, such as with family, maintaining a healthy lifestyle, pursuing non-work interests
  • Trust, confidentiality, conflict-of-interest, ethical dilemmas
  • Possible intoxication with power as an “addictive drug”
Kathleen Kelly Reardon

Kathleen Kelly Reardon

It's All PoliticsPfeffer’s Stanford University colleague, Kathleen Kelly Rearson shares specific examples of skillful, modulated application of power in her book, It’s all Politics.

-*How do you ask for what you want at work?

-*What power tactics do you employ to influence your negotiation outcomes?

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Negotiation Style Differences: Women Don’t Ask for Raises or Promotions as Often as Men

Linda Babcock

Linda Babcock

Linda Babcock‘s 2011 research at Carnegie-Mellon University identified one possible reason for the oft-reported pay gap between genders: Women don’t ask for raises as often as men :  they wait to be offered a salary increase, a promotion, to be assigned the task or team or job that they want.

Researchers note that this type of unsolicited offer rarely occurs.
The study found that when women do ask, it can lead to others finding them “too demanding and aggressive.”

This trend was demonstrated when researchers showed people videos of a man and a woman each asking for a raise, following the same script.
Viewers of both genders reported similar negative perceptions of women who requested promotion.

The study reviewed approaches to help women improve their negotiation skills without challenging “preconceived notions about appropriate gender behavior.”

Some critics note that this analysis doesn’t consider larger scale inclusion and diversity interventions, such as resources offered by NCWIT.org to guide design and launch of merit-based systems for hiring, promoting, and managing women and other underrepresented groups.

-*How likely are you to ask for a salary increase or promotion?
-*What factors do you consider before making a request for more more or an expanded role?

Supervising-in-a-Box series and Women in IT: The Facts offer tips and tools

LinkedIn Open Group – Diversity
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