Tag Archives: motivation

Interrogative Self-Talk Trumps Self-Bolstering Pep Talks to Enhance Performance

Do affirmative self-statements actually help people perform better?

Joanne Wood

Joanne Wood

Joanne Wood  and John W. Lee of  University of Waterloo with University of New Brunswick’s Wei Qi “Elaine” (Xun) Perunovic  confirmed that  people often use positive self-statements and believe them to be effective.

However, two experiments demonstrate that the value of positive self-statements depends on the individual’s level of self-esteem.

Participants with low self-esteem who repeated a positive self-statement (“I’m a lovable person”) felt worse than people who used no positive self-statement.
They also felt worse than the comparison group when they focused on how the statement was only true.

William Swann

William Swann

Wood, Lee, and Perunovic explain the result with William Swann’s Self-Verification Theory, which suggests that people prefer that others see them as they see themselves.

Swann, of University of Texas at Austin posits that if someone has low self-esteem, a positive self-statement is inconsistent with the person’s experience and self-assessment.
As a result, it would not have “the ring of truth”, and would not have the intended bolstering effect on self-confidence and self-esteem.

This view was validated by their finding that participants with high self-esteem felt better when they repeated the positive self-statement statement and when they focused on how it was true.

Ibrahim Senay

Ibrahim Senay

Ibrahim Senay of Istanbul Sehir Universitesi, Penn’s Dolores Albarracin, and Kenji Noguchi of the University of Southern Mississippi investigated the relative impact of “declarative” self-talk, such as “positive thinking” or affirmations (“I will prevail!”) espoused by Maxwell Maltz, Norman Vincent Peale, Napoleon Hill, Dale Carnegie, and Anthony Robbins.
They compared this well-known self-improvement practice with “interrogative” self-talk, such as introspective self-inquiry (“Can I prevail?”).

Dolores Albarracín

Dolores Albarracín

Half the participants spent one minute asking themselves whether they would complete a series of anagrams before that actually began to work on the anagrams, whereas the other half to told themselves that they would complete the task.
Surprisingly to advocates of self-affirmation, the self-questioning group solved significantly more anagrams than the self-affirming group.

Kenji Noguchi

Kenji Noguchi

The researchers extended and replicated the finding by asking one group of volunteers to write “Will I” 20 times before attempting to solve the anagrams.
Another group wrote “I will” 20 times, and the third group wrote “Will” 20 times.
Those were “primed” with the self-questioning “Will I” solved nearly twice as many anagrams as people in the other groups.

Ibrahim Senay-Dolores Albarracín-Kenji Noguchi diagramAlbarracin hypothesizes that “asking questions forces you to define if you really want something…even in the presence of obstacles,” so is more effective than possibly unrealistically-positive self-affirmations.
The researchers suggest that interrogative self-talk, like interrogative discussions in behavioral counseling, persuasive messages in advertising, editorials, or legal settings, and culturally “polite” behavioral requests, may elicit more intrinsically-motivated action and goal-directed behavior.

Mark Lepper

Mark Lepper

Stanford’s Mark Lepper and David Greene collaborated with Richard Nisbett of University of Michigan in a classic study that showed routinely predictable extrinsic rewards can extinguish intrinsic motivation.

Richard Nisbett

Richard Nisbett

Interrogative self-talk may counteract suppressors to intrinsic motivation and seems to be a learnable practice that may be transferred or “generalized” from individualized learning in counseling settings.

Rohini Ahluwalia

Robert Burnkrant

Robert Burnkrant

Rohini Ahluwalia of University of Minnesota, Ohio State’s Robert Burnkrant and Southern Methodist University’s Daniel Howard found that this form of inquiry can be persuasive because it focuses the listener’s attention to the argument itself if the question isn’t especially relevant to the listener, or to the message’s source if is more pertinent.

Min Basadur

Min Basadur

Subjunctive interrogative self-talk, rather than its rhetorical counterpart, can ignite innovation and creativity in organizational settings.
Min Basadur suggests that asking oneself and other How Might We (HMW) ….? enables innovators to defer judgment and  create more options without self-conscious limitations.

Tim Brown

Tim Brown

Ideo’s CEO, Tim Brown, advocates embracing the uncertainty of “might” because it enables innovators to propose ideas “that might work or might not — either way, it’s OK. And the ‘we’ part says we’re going to do it together and build on each other’s ideas.”

This type of self-interrogatory, sometimes presented in group innovation “sprints” at Google Ventures, IDEO, Frog Design or other thought-leading organizations have been effectively been combined with structured innovative problem-solving:  

  • Understand by analyzing problems and requirements through process evaluation
  • Diverge by applying constraints to “think differently”
  • Decide by selecting solution to develop
  • Prototype by “storyboarding” the user experience, process, obstacles
  • Validate by testing prototypes with potential solution users

-*Under what circumstances have you found ‘interrogative’ self-talk to enhance performance more than affirmative self-talk?

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Working toward Goals with “Implementation Intentions”

Heidi Grant Halvorson

Heidi Grant Halvorson

Heidi Grant Halvorson of Columbia University investigates self-motivation, and concludes that people are motivated by goals that provide opportunities for:

  • Relatedness to others
  • Competence in performing skillfully
  • Autonomy in directing the effort
Daniel Pink

Daniel Pink

This model is similar to Daniel Pink’s emphasis in Drive: The Surprising Truth about What Motivates Us

  • Autonomy, controlling over work content and context
  • Mastery, improving skill in work over time through persistence, effort, corrective feedbackDrive
  • Purpose, being part of an inspiring goal

Related post:  Career Navigation by Embracing Uncertainty

9 ThingsHalvorson offers specific recommendations on setting and achieving goals in Nine Things Successful People Do Differently.

She advocates adopting an incremental approach to “get better” in achieving goals rather than to achieve the goal immediately.

Among Halvorson’s research-based suggestions for goal-seekers:

Juliana Breines

Juliana Breines

  • Exercise self-compassion, willingness to acknowledge mistakes with kindness
    Serena Chen

    Serena Chen

    and understanding.
    This perspective increases performance in various contexts, according to research by Berkeley’s Juliana Breines and Serena Chen and University of Texas‘s Kristin Neff.

    Kristin Neff

    Kristin Neff

  • Consider the larger context of specific productive actions, to provide meaning for doing what needs to be done (such as exercising for 20 minutes, starting on a project)
  • Rely on specific “implementation intentions”, a formula to prepare responses for challenging triggers: If x occurs (specify time, place, circumstance), then I will respond by doing, thinking, saying (specific thought, action) “y” : “When it’s 7 am, I will walk for 10 minutes”; “When I feel anxious, I will focus on inhaling and exhaling slowly for 60 seconds”
Teresa Amabile

Teresa Amabile

Teresa Amabile and Steven Kramer‘s study of employees at seven companies also focused on The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work .
They identified “catalysts” and “nourishers” that enable goal persistence: The Progress Principle

  • Capitalize on preferred motivational style:
    -“Promotion-focused” (maximize gains, avoid missed opportunities, powered by optimism)
    -“Prevention-focused” (minimize losses, variance, powered by cautious pessimism)

    • Build willpower by committing to one specific, positively-stated behavior change (“walking for 10 minutes a day, every day” instead of “not sitting around all day”) and applying “implementation intentions” to overcome challengesRelated post: Two Approaches to Following-Through on Plans, Adapting to Changes
    • Protect willpower reserves by selecting  a limited number of achievable goals, to avoid feeling overwhelmed
    • Enlist “mental contrasting” to think positively about the satisfaction of achieving the goal and realistically about the challenges to attain it.
Carol Dweck

Carol Dweck

Halvorson collaborated with Carol Dweck of Stanford on Succeed: How We Can Reach Our GoalsSucceed

They quoted Henry Ford’s assessment that “whether you think you can or think you can’t, you’re probably right” to underscore the value of optimistic engagement with goals.

Henry Ford

Henry Ford

The team synthesized Dweck’s work on “mindsets” from Mindset: The New Psychology of Success with Halvorson’s recommendations for setting, monitoring, protecting, executing, and celebrating goals.  Mindset

An earlier post, Developing a SMARTER Mindset for Resilience, Emotional Intelligence – Part 2 outlined Dweck’s model of Mindsets:

• Fixed Mindset, a belief that personal capabilities are given, fixed, limited to present capacities, associated with fear, anxiety, protectiveness and guardedness

• Growth Mindset, a view that personal capabilities can expand based on commitment, effort, practice, instruction, confronting and correcting mistakes, linked to nurturing teamwork and collaboration.

Peter Gollwitzer

Peter Gollwitzer

Peter Gollwitzer of Columbia added to the discussion of “mindsets” by distinguishing the Deliberative Mindset of evaluating which goals to pursue versus the Implemental Mindset of planning goal execution

His team found that the Deliberative Mindset is associated with:

  • Accurate, impartial analysis of goal feasibility and desirability
  • Open-mindedness

In contrast, the Implemental Mindset is linked with:

  • Optimistic, partial analysis of goal feasibility and desirability
  • Closed-mindedness

Halvorson, Dweck and Gollwitzer’s social cognition research on self-determination and motivation are translated from laboratory findings into practical action steps:

  • Adopt a supportive “mindset”
  • Practice “self-compassion” in addressing setbacks to achieving goals
  • Design effective triggers and responses
  • Use “implementation intentions” and “strategic automation” toward desired self-managed goals
  • Consider incremental progress toward goals

    -*What approaches help you work toward goals?

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Career Navigation by Embracing Uncertainty

John Krumboltz

John Krumboltz

John Krumboltz of Stanford echoes the message in an earlier blog post, Is Career “Planning” Actually Career “Improvisation”? in his book, Luck is No Accident: Making the Most of Happenstance in Your Life and Career  Luck is no accident

He notes that people can’t control outcomes of unpredictable life and career situations, but he advocates paying attention to thoughts and actions that hinder progress toward goals — and to modify them with small steps.

->Related Post:
Creating Productive Thought Patterns through “Thought Self-Leadership”

Increased mindful attention to habitual patterns can set the conditions for desired outcomes by planning contingencies for undesirable eventualities.

Part of this process is being:

  • Open to possibilities that diverge from an original plan
  • Willing to consider unexpected opportunities
  • Able to risk mistakes and rejection.

This may see demanding and undesirable for goal-directed people with a plan, but Krumboltz’s research demonstrates the effectiveness of these guidelines and other familiar recommendations:

  • Research areas of interest
  • Network
  • Ask for what you want
  • Keep learning
Daniel Pink

Daniel Pink

Similarly, Daniel Pink advises flexibility in career “planning” in his anime-like The Adventures of Johnny Bunko: The Last Career Guide You’ll Ever Need and questions whether there can be a career “plan”, given many unpredictable possibilities.The Adventures of Johnny Bunko

Like Peter Drucker and Donald Clifton before him, Pink urges building on existing strengths and finding ways to compensate for less strong areas, rather than investing effort in remedying them.

Donalid Clifton

Donalid Clifton

In addition to familiar suggestions – persist in taking on ambitious challenges while learning from them – he recommends focusing on solving problems for others, and finding a niche to deliver valuable results.Now Discover Your Strengths

This service-orientation pays dividends as a career development strategy and in “making a difference” in the community and one’s family.

DrivePink’s later book, Drive: The Surprising Truth About What Motivates Us ,   draws on Frederick Herzberg’s delineation of intrinsic motivation and extrinsic motivation.

Frederick Herzberg

Frederick Herzberg

People are motivated, Pink says, by career roles that provide opportunities for:

  • Autonomy, exerting control over work content and context
  • Mastery, improving skill in work over time through persistence, effort, corrective feedback
  • Purpose, participating in an inspiring goal

->Related Post:
Finding Work You Love, Measuring Your Life

Pink’s TED Talk demonstrates his passionate advocacy for replacing traditional rewards and recognition with “Motivation 2.0” that provides opportunities for autonomy, mastery, and purpose.

Edward Deci - Richard Ryan

Edward Deci – Richard Ryan

Draw on strengths

Pink cites Edward Deci’s and Richard Ryan‘s Cognitive Evaluation Theory (CET) that investigated variability in intrinsic motivation, and Deci’s Why We Do What We Do: Understanding Self-Motivation which advised managers to adopt “autonomy-supportive”   behaviors to encourage employees’ intrinsic motivation.Why we do what we do

These varied studies suggest the value of flexibility in career “planning” to capitalize on serendipitous opportunities, and seeking work roles that:

  • Draw on strengths
  • Enable intrinsic motivators like autonomy, purpose, mastery, and affiliation, instead of focusing primarily on monetary or status rewards.

-*How do you navigate your career in the face of incomplete information about future outcomes?

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Finding Work You Love, Measuring Your Life

Clayton Christensen

Clayton Christensen

Clayton Christensen is a Harvard Business School professor, acclaimed for his ground-breaking work on innovation.
His recent book, How Will You Measure Your Life links his years of research in business strategy and innovation, to identifying values and priorities in work-life.

Although this new focus may seem unexpected, Christensen may have pointed to a source of inspiration when he revealed in 2010 that he had been diagnosed with follicular lymphoma and had suffered an ischemic stroke.
In addition, he has been highly visible in his decades of service to The Church of Latter Day Saints.

He reviews “powerful anomalies” in popular conceptions of workforce motivation and incentives designed to drive performance.

He notes that “some of the hardest working people on the planet are employed in charitable organizations. They work in the most difficult conditions imaginable; they earn a fraction of what they would if they were in the private sector. Yet it’s rare to hear of managers of nonprofits complaining about getting their staff motivated. The same goes for the military.”

He points out that incentives are not the same as motivation, and that true motivation involves moving people to do something because they want to.
Hertzberg’s classic article in the Harvard Business Review, introduced the distinction between hygiene factors (if not done right, will cause us to be dissatisfied) and motivation factors (challenging work, recognition, responsibility, and personal growth).

Frederick Herzberg

Frederick Herzberg

Christensen concludes that Herzberg’s theory of motivation suggests such questions as:

• Is this work meaningful to me?
• Will I have an opportunity for recognition and achievement?
• Am I going to learn new things?

Evaluating the place of personal motivation factors in relation to the priority of hygiene factors is the foundation of career and life satisfaction.

-*What elements of your “work contract” are motivating?-*What helps you determine value and meaning in your work life and personal life?

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Hacking Human Behavior: “Tiny Habits” Start, Maintain Changes

BJ Fogg directs the Behavior Design Lab at Stanford University, leads Persuasion Boot Camps and wrote Persuasive Technology: Using Computers to Change What We Think and Do

BJ Fogg

He defines behavior change targets according to :

Type of change:
• Initiate new behavior
• Maintain existing behavior
• Increase  behavior
• Decrease behavior
• Stop behavior

Frequency of change:
• Dot – One time behavior
• Span – Time-limited behavior
• Path – Continuing behavior

From this matrix, he identifies 15 ways to change behavior, and recommends designing behavior change as a “span” for time-limited behavior, like the Alcoholic Anonymous “One Day at a Time” credo.

He evaluates behavior for ease vs. difficulty and motivation as high vs. low, and designs behaviors for ease and to capture moments of high motivation, to align with his assertion that “Behavior occurs in response to trigger at the same time as motivation + ability.”

Fogg notes that motivation is experienced in “waves”, and recommends seizing moments of high motivation to do “difficult” behaviors, and to capitalize on low motivation to do routine activities.

To enable the co-occurrence of motivation and ability, Fogg links behavior change to a reminder (also known as a “prompt”, “cue”, “call-to-action” or “trigger”) to “exceed the activation threshold.”

He suggests designing behavior change to existing behaviors according to the formula: “After xxx, I will yyyy”, such as “After I walk in the door, I will hang my keys on the hook.”

Fogg recommends reinforcing behavior change by celebrating successful behavior execution, and cited examples of people who tell themselves “I’m awesome”  or actually pat themselves on the back.

-*What practices have been most effective for you in maintaining new behaviors?

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