Tag Archives: Emotional intelligence

Working toward Goals with “Implementation Intentions”

Heidi Grant Halvorson

Heidi Grant Halvorson

Heidi Grant Halvorson of Columbia University investigates self-motivation, and concludes that people are motivated by goals that provide opportunities for:

  • Relatedness to others
  • Competence in performing skillfully
  • Autonomy in directing the effort
Daniel Pink

Daniel Pink

This model is similar to Daniel Pink’s emphasis in Drive: The Surprising Truth about What Motivates Us

  • Autonomy, controlling over work content and context
  • Mastery, improving skill in work over time through persistence, effort, corrective feedbackDrive
  • Purpose, being part of an inspiring goal

Related post:  Career Navigation by Embracing Uncertainty

9 ThingsHalvorson offers specific recommendations on setting and achieving goals in Nine Things Successful People Do Differently.

She advocates adopting an incremental approach to “get better” in achieving goals rather than to achieve the goal immediately.

Among Halvorson’s research-based suggestions for goal-seekers:

Juliana Breines

Juliana Breines

  • Exercise self-compassion, willingness to acknowledge mistakes with kindness
    Serena Chen

    Serena Chen

    and understanding.
    This perspective increases performance in various contexts, according to research by Berkeley’s Juliana Breines and Serena Chen and University of Texas‘s Kristin Neff.

    Kristin Neff

    Kristin Neff

  • Consider the larger context of specific productive actions, to provide meaning for doing what needs to be done (such as exercising for 20 minutes, starting on a project)
  • Rely on specific “implementation intentions”, a formula to prepare responses for challenging triggers: If x occurs (specify time, place, circumstance), then I will respond by doing, thinking, saying (specific thought, action) “y” : “When it’s 7 am, I will walk for 10 minutes”; “When I feel anxious, I will focus on inhaling and exhaling slowly for 60 seconds”
Teresa Amabile

Teresa Amabile

Teresa Amabile and Steven Kramer‘s study of employees at seven companies also focused on The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work .
They identified “catalysts” and “nourishers” that enable goal persistence: The Progress Principle

  • Capitalize on preferred motivational style:
    -“Promotion-focused” (maximize gains, avoid missed opportunities, powered by optimism)
    -“Prevention-focused” (minimize losses, variance, powered by cautious pessimism)

    • Build willpower by committing to one specific, positively-stated behavior change (“walking for 10 minutes a day, every day” instead of “not sitting around all day”) and applying “implementation intentions” to overcome challengesRelated post: Two Approaches to Following-Through on Plans, Adapting to Changes
    • Protect willpower reserves by selecting  a limited number of achievable goals, to avoid feeling overwhelmed
    • Enlist “mental contrasting” to think positively about the satisfaction of achieving the goal and realistically about the challenges to attain it.
Carol Dweck

Carol Dweck

Halvorson collaborated with Carol Dweck of Stanford on Succeed: How We Can Reach Our GoalsSucceed

They quoted Henry Ford’s assessment that “whether you think you can or think you can’t, you’re probably right” to underscore the value of optimistic engagement with goals.

Henry Ford

Henry Ford

The team synthesized Dweck’s work on “mindsets” from Mindset: The New Psychology of Success with Halvorson’s recommendations for setting, monitoring, protecting, executing, and celebrating goals.  Mindset

An earlier post, Developing a SMARTER Mindset for Resilience, Emotional Intelligence – Part 2 outlined Dweck’s model of Mindsets:

• Fixed Mindset, a belief that personal capabilities are given, fixed, limited to present capacities, associated with fear, anxiety, protectiveness and guardedness

• Growth Mindset, a view that personal capabilities can expand based on commitment, effort, practice, instruction, confronting and correcting mistakes, linked to nurturing teamwork and collaboration.

Peter Gollwitzer

Peter Gollwitzer

Peter Gollwitzer of Columbia added to the discussion of “mindsets” by distinguishing the Deliberative Mindset of evaluating which goals to pursue versus the Implemental Mindset of planning goal execution

His team found that the Deliberative Mindset is associated with:

  • Accurate, impartial analysis of goal feasibility and desirability
  • Open-mindedness

In contrast, the Implemental Mindset is linked with:

  • Optimistic, partial analysis of goal feasibility and desirability
  • Closed-mindedness

Halvorson, Dweck and Gollwitzer’s social cognition research on self-determination and motivation are translated from laboratory findings into practical action steps:

  • Adopt a supportive “mindset”
  • Practice “self-compassion” in addressing setbacks to achieving goals
  • Design effective triggers and responses
  • Use “implementation intentions” and “strategic automation” toward desired self-managed goals
  • Consider incremental progress toward goals

    -*What approaches help you work toward goals?

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New Questions, “Senses” for Innovative Thinking and Problem-Solving

Tim Hurson

Tim Hurson

Canadian creativity theorist Tim Hurson developed the Productive Thinking Model (“ThinkX”), a structured approach to solving problems or generating creative ideas, outlined in Think Better: An Innovator’s Guide to Productive Thinking.

It incorporates structured questioning approaches similar to those found in Design Thinking and Innovation laboratories:

  • What’s Going On?” defines the problem’s context and potential solution structure
  • What’s the Itch?” generates an extensive list of perceived problems or opportunities, then distills these into problem clusters, which reveal highest priority issues
  • What’s the Impact?” analyzes the issue and its implications
  • What’s the Information?” provides problem details
  • Who’s Involved?” identifies involved stakeholders
  • What’s the Vision?” and “What’s Success?” specify desired changes in the future state using the mnemonic “DRIVE“:
  1. Do – What must the solution do?
  2. Restrictions – What must the solution not do?
  3. Investment – What resources can be invested?
  4. Values – What values must the solution fulfill?
  5. Essential outcomes – What are other elements specify the required future state?
  • What’s the Question?” defines the problem as a question through brainstorming, clustering and prioritizing
  • What are Answers?” generates possible solutions through the same approach of brainstorming, clustering, and prioritizing
  • What’s the Solution?” develops the suggested solution into a more robust approach using the mnemonic POWER:
  1. Positives – What’s good about the idea?
  2. Objections – What’s sub-optimal about the recommendation?
  3. What else? – What else does the solution suggest?
  4. Enhancements – How can the solution’s benefits be improved?
  5. Remedies – How can the idea’s drawbacks be corrected?
  • How are Resources Aligned?” specified tasks, timelines, milestones, deliverables, issues, mitigations, stakeholders, and project team members who execute plan.
    TED Talk
Daniel Pink

Daniel Pink

Daniel Pink’s A Whole New Mind: Why Right-Brainers Will Rule the Future outlines required innovation thinking skills to solve problems using approaches like Hurson’s Productive Thinking.

A Whole New MindHe argues that contemporary world economic conditions require six conceptual, subjective, holistic “senses” to transform abundant information into meaningful and actionable implications:

  • Design is more important than function
  • Story eclipses argument
  • Symphony” (collaborative integration) surpasses focus
  • Empathy is more relevant than logic
  • Play trumps seriousness
  • Meaning is valued above accumulation.
Seymour Epstein

Seymour Epstein

Seymour Epstein of University of Massachusetts supports Pink’s argument by positing two thinking styles in Constructive Thinking: The Key to Emotional Intelligence:Constructive Thinking

  • Rational-analytical mind, measured by intelligence tests
  • Intuitive-experiential mind, associated with emotions and more intuitive ways of knowing, and measured by Epstein’s Constructive Thinking Inventory (CTI)

This “bicameral mind” model is similar to earlier notions of “Left-brain, Right-

Carol Dweck

Carol Dweck

brain”, and Dweck’s Fixed Mindset and Growth Mindset

Howard Gardner

Howard Gardner

Like Howard Gardner of Harvard’s theory of multiple intelligences in Frames of Mind: The Theory of Multiple Intelligences, Epstein suggests that both “minds” demonstrate unique types of intelligent knowing, and the Intuitive-experiential mind can be developed to support Emotional Intelligence competences of self-awareness and self-regulation.Frames of Mind

These authors and their findings suggest the value of cultivating less analytic and conscious modes of knowing to enhance:

  • Creative problem solving
  • Emotional Intelligence skills: Self-awareness, social insight, self-regulation, managing conflict, collaboration, influence in interpersonal relationships.

-*What skills and techniques help you innovate problem solutions?

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Career Navigation by Embracing Uncertainty

John Krumboltz

John Krumboltz

John Krumboltz of Stanford echoes the message in an earlier blog post, Is Career “Planning” Actually Career “Improvisation”? in his book, Luck is No Accident: Making the Most of Happenstance in Your Life and Career  Luck is no accident

He notes that people can’t control outcomes of unpredictable life and career situations, but he advocates paying attention to thoughts and actions that hinder progress toward goals — and to modify them with small steps.

->Related Post:
Creating Productive Thought Patterns through “Thought Self-Leadership”

Increased mindful attention to habitual patterns can set the conditions for desired outcomes by planning contingencies for undesirable eventualities.

Part of this process is being:

  • Open to possibilities that diverge from an original plan
  • Willing to consider unexpected opportunities
  • Able to risk mistakes and rejection.

This may see demanding and undesirable for goal-directed people with a plan, but Krumboltz’s research demonstrates the effectiveness of these guidelines and other familiar recommendations:

  • Research areas of interest
  • Network
  • Ask for what you want
  • Keep learning
Daniel Pink

Daniel Pink

Similarly, Daniel Pink advises flexibility in career “planning” in his anime-like The Adventures of Johnny Bunko: The Last Career Guide You’ll Ever Need and questions whether there can be a career “plan”, given many unpredictable possibilities.The Adventures of Johnny Bunko

Like Peter Drucker and Donald Clifton before him, Pink urges building on existing strengths and finding ways to compensate for less strong areas, rather than investing effort in remedying them.

Donalid Clifton

Donalid Clifton

In addition to familiar suggestions – persist in taking on ambitious challenges while learning from them – he recommends focusing on solving problems for others, and finding a niche to deliver valuable results.Now Discover Your Strengths

This service-orientation pays dividends as a career development strategy and in “making a difference” in the community and one’s family.

DrivePink’s later book, Drive: The Surprising Truth About What Motivates Us ,   draws on Frederick Herzberg’s delineation of intrinsic motivation and extrinsic motivation.

Frederick Herzberg

Frederick Herzberg

People are motivated, Pink says, by career roles that provide opportunities for:

  • Autonomy, exerting control over work content and context
  • Mastery, improving skill in work over time through persistence, effort, corrective feedback
  • Purpose, participating in an inspiring goal

->Related Post:
Finding Work You Love, Measuring Your Life

Pink’s TED Talk demonstrates his passionate advocacy for replacing traditional rewards and recognition with “Motivation 2.0” that provides opportunities for autonomy, mastery, and purpose.

Edward Deci - Richard Ryan

Edward Deci – Richard Ryan

Draw on strengths

Pink cites Edward Deci’s and Richard Ryan‘s Cognitive Evaluation Theory (CET) that investigated variability in intrinsic motivation, and Deci’s Why We Do What We Do: Understanding Self-Motivation which advised managers to adopt “autonomy-supportive”   behaviors to encourage employees’ intrinsic motivation.Why we do what we do

These varied studies suggest the value of flexibility in career “planning” to capitalize on serendipitous opportunities, and seeking work roles that:

  • Draw on strengths
  • Enable intrinsic motivators like autonomy, purpose, mastery, and affiliation, instead of focusing primarily on monetary or status rewards.

-*How do you navigate your career in the face of incomplete information about future outcomes?

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Happiness-Money Connection: Halo Effect of Happy Mood? Part 2

Daniel Kahneman

Daniel Kahneman

The Happiness-Money Connection: Halo Effect of Happy Mood? Part 1 outlined studies by Nobel Prize winner and psychologist Daniel Kahneman, with Angus Deaton and by British researchers Jan-Emmanuel De Neve and Andrew Oswald, documenting the long-term positive impact of subjective positive emotions on life outcomes including academic attainment, employment status, and income over time.Michael Norton’s research added the insight that money can buy happiness – if it’s used for other people.

Taken together, these findings point to the value of cultivating positive emotional states.

Martin Seligman

Martin Seligman

Distinguished psychologist Martin E. P. Seligman was one of the first researchers to empirically investigate correlates of happiness and well-being, and his recent book,

Flourish: A Visionary New Understanding of Happiness and Well-being recasts his

Flourish

earlier emphasis on Authentic Happiness: Using the New Positive Psychology to Realize Your Potential for Lasting Fulfillment.
He opined that “well-being” is a more accurate concept, defined by the acronym PERMA:

  • Positive Emotion
  • Engagement
  • Relationships
  • Meaning
  • Accomplishment

Authentic Happiness

Though this is largely a conceptual model, he offers several exercises like considering one’s “signature strengths” and “three blessings” or things that have gone well during a day.

Sonja Lyubomirsky of UC Riverside synthesized happiness-enhancing recommendations from self-help books in The How of Happiness: A New Approach to Getting the Life You Want,  and provided familiar happiness-enhancing strategies:The How of Happiness

  • Cultivate optimism, consciously stop negative thoughts
  • Avoid “overthinking“, social comparison
  • Practice kindness
  • Invest time in social relationships, family
  • Develop coping strategies
  • Forgive self, others
  • Increase “flow” experiences, do enjoyable things
  • Savor life’s joyful experiences
  • Live in the present
  • Commit to goals
  • Organize space, work, life
  • Participate in religious or meditative practice
  • Keep self-reflection Journals

The Happiness Project

Gretchen Rubin combined some of these recommendations with erudite references to great philosophers’ and thinkers’ guidance, health recommendations, and time-tested common sense in The Happiness Project.

Daniel Gilbert of Harvard’s bestseller, Stumbling on Happiness , synthesized social science research about imagined expected future outcomes and control over them in relation to the experience of happiness.Stumbling on Happiness

He noted that human imagination and prediction are inaccurate, so he suggested using “surrogates” of future events to more accurately test future satisfaction with real-life choices like having children, moving to a new home, or working in a new job.

Other ways to cultivate the Emotional Intelligence capabilities of positive emotional experience are highlighted in related Posts:

-*How have you cultivated happiness?
-*How have happiness and money been related in your experience?

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First Emotionally Intelligent, Mindful Presidents: Barack Obama, Peter Salovey?

Peter Salovey

Peter Salovey, newly appointed President-Elect of Yale University, introduced the term “Emotional Intelligence” in 1989 as “the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions”.

Yale’s new President, is considered a pioneer and originator of research into four elements of EQ used to think and behave adaptively:

  • Accurately perceiving, identifying, pinpointing emotions in self, others
  • Expressing, using emotions as information to decide,  plan, achieve, communicate, create, think
  • Understanding, predicting own and others’ emotions, temporary moods
  • Self-regulating, transforming emotions.
  • Peter Salovey

    Salovey is widely regarded as one who embodies these characteristics and creates community  through his bluegrass band performances with Professors of Bluegrass, active participation in student life (as a Super Mario Brother at Halloween 2009, accompanied by the Yale Symphony orchestra during his tenure as Provost), and award-winning teaching and research.

He applied EQ concepts to business with David Caruso in The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership

Emotional Intelligence can be intentionally increased in work and personal settings by increasing awareness of one’s own and others’ emotions.
One way to achieve this goal is through “Mindfulness,” or non-evaluatively, non-judgmentally attending to physical, cognitive, and emotional experiences arising in the present moment.

Jon Kabat-Zinn

Jon Kabat-Zinn introduced this practice in 1979 and founded Stress Reduction Clinic and the Center for Mindfulness in Medicine, Health Care, and Society at the University of Massachusetts Medical School.
His programs and books, including Mindfulness for Beginners: Reclaiming the Present Moment–and Your Life  help develop skill in being “present” through:

  • Observing – expanded awareness with detachment
  • Describing
  • Participating fully
  • Focused, narrowed attention

He discussed the possible impact of these practices on business leadership and government, building on research findings that mindfulness practice can lower aggressive feelings and increase peaceful sentiments.

Kabat-Zinn provided an example in recently-re-elected U.S. President Barack Obama is the first mindful President, “…since Lincoln, or maybe ever.”

The Dalai Lama, Barack Obama

He added that Obama “… is really present, he has a lot of different qualities that seem to indicate he is emotionally balanced, not driven by ego concerns, that he knows how to balance family life and the impossible job that he has.
There is something about him that’s measured, very peaceful, he listens very, very deeply.”

Many observers will evaluate whether Salovey can put into practice Emotionally Intelligent leadership at Yale, and whether Barack Obama can demonstrate Mindfulness in peaceful international relations and domestic issue-resolution during his final term in office.

-*Where do you observe emotional intelligence and mindfulness among top leaders?

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Doonesbury Celebrates Women’s Contributions to Work Groups via Thought Diversity and Emotional Intelligence

Doonesbury Celebrates Women’s Contributions to Work Groups via Thought Diversity and Emotional Intelligence

-* How have you seen women’s Emotional Intelligence applied in the workplace?

Developing “Charisma” and “Presence”

Olivia Fox Cabane

Olivia Fox Cabane

Olivia Fox Cabane integrated research findings from social psychology and neuropsychology with principles of Emotional Intelligence and “Practical Buddhist Philosophy” in her book, The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism

She concluded that charismatic behaviors are based on managing internal state and beliefs through self-awareness to focus on others and “make them feel good.”

 

She found that “charisma” or “presence” is composed of:

•Presence – mindful attention, patient listening, avoiding interruption

•Power – appearance, clothing, occupy space, positive wording (avoid “don’t”), placebo effect

•Warmth – chin down, eye contact, Duchenne smile (mouth corners, eye corners), gratitude, compassion, appreciation – counteract “hedonic adaptation”

•Goodwill – wishing the other person well

•Empathy – understanding the other’s experience

•Altruism

•Compassion – a combination of empathy+goodwill

•Forgiveness of self and others

•Self-compassion – self-acceptance. Positively correlated with emotional resilience, sense of personal responsibility, accountability, sense of connectedness, life satisfaction, positive relationships with others, self-confidence, willingness to admit errors, low self-pity, low depression, low anxiety, improved immune system functioning

•”Metta” – loving kindness to self, others

Fox Cabane offered three “quick fixes” to increase your “charisma”:

•Lower the intonation of your voice at the end of your sentences (no “Valley Girl talk”…)
•Reduce the speed and rapidity of nodding
•Pause for two seconds before you speak

-*When you see a charismatic person in action, what behaviors and attitudes add to the interpersonal impact and appeal?

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“Contemplative Neuroscience”: Transform your Mind, Change your Brain

Richard Davidson

Richard Davidson

Richard Davidson, professor at the University of Wisconsin-Madison, says disorders like depression and anxiety can be changed with brain training.

He is an award-winning researcher in neuroplasticity, the process by which the brain’s adaptable, transformative capabilities are deployed.
Davidson asserts that this intentional transformation is enabled by contemplative cognitive practices, including meditation to increase moment-to-moment consciousness.

Davidson distinguishes the neural and behavioral consequences of various contemplative practices, and argues for their positive impacts on physical health for both beginning and experienced practitioners.

His recent research demonstrated that even meditation-based interventions delivered online can produce behavioral and neural changes.
He explained that the field of epigenetics investigates how genes are regulated by the environment, including the neural milieu.

Davidson suggested that contemplative practices can modify the neural environment, and revealed that neurally-inspired behavioral interventions (NIBI) can invoke greater change than any currently-known pharmacological intervention.

He detailed research studies of expert practitioners of contemplative practice, both in the US and in India. He discussed the work showing the link between brain and heart, citing work of Francisco Varela in “neurophenomenology”.

He cited results comparing the impact of training in compassion training (visualizing suffering and wishing freedom from suffering for loved one, self, stranger, difficult person, all beings with the thought: “May you be free from suffering. May you experience joy and ease,” while noticing visceral sensations around the heart) vs cognitive reappraisal training.

Daniel Goleman

Daniel Goleman

He collaborated with his Harvard University graduate student colleague, Daniel Goleman, now known as the originator of the term, “Emotional Intelligence,” to produce a book on Consciousness: the Brain, States of Awareness, and Alternate Realities .

-*How have you used contemplated practices to evoke personal change in attitudes or behaviors?

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Developing “Big 8″ Job Competencies

George Hallenbeck

George Hallenbeck

George Hallenbeck, Vice President, Intellectual Property Development, of Korn-Ferry International,analyzed “The Big 8” job competencies with Lominger’s Voices® 360˚ Assessment, using the Leadership Architect® library of competencies, and found a correlation between better job performance with the following eight capabilities:

• Dealing with Ambiguity
• Creativity
• Innovation Management
• Strategic Agility
• Planning
• Motivating Others
• Building Effective Teams
• Managing Vision & Purpose

Hallenbeck also found that only 12% of executives in the sample 1,568 ratings done in a 360 degree format possess four or more of “The Big 8.” No one in the sample had more than six of these competencies, and executives had more than individual contributors.

However, executives and individual contributors who had more of “The Big 8” competencies also had more of “Career Staller and Stopper” behaviors. Hallenbeck hypothesizes that are bold individuals who may persist in actions that run afoul of influencers.

The findings indicate that almost all executives can benefit from training to increase their use of “The Big 8” competencies while mitigating the potential drawbacks of these proactive characteristics through such approaches as Self-Awareness and Self-Management, identified in Daniel Goleman’s framework for Emotional Intelligence.

 The CIO Edge: Seven Leadership Skills You Need to Drive Results, Graham Waller, Karen Rubenstrunk,George Hallenbeck

Leadership: The Power of Emotional Intelligence, Daniel Goleman

-*What have you found the most important job competences among organizational leaders and those preparing for future leadership roles?

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Leadership “From the Inside Out”

Kevin Cashman

Kevin Cashman

Kevin Cashman provides a leadership development frame that complements Daniel Goleman’s Emotional Intelligence concepts and Jim Collins’s delineation of Level 5 Leadership, in his book Leadership from the Inside Out.

He is Senior Partner, Korn/Ferry International, and Leadership From the Inside Outhis research and experience indicate that leadership effectiveness originates in the individual’s personal character.

If individuals wish to develop leadership skills, they must apply “learning agility” to acquire new perspectives and skills, then deploy them under new business circumstances.

Cashman reviewed the four elements of “learning agility”:

Mental agility, characterized by questioning solutions, consulting others, demonstrating openness

Interpersonal agility, based on effective, precise listening, using questions to elicit clarification

Results agility, or developing new approaches to achieve results, incorporate new ways to resolve problems

Change agility, which includes flexibility and adaptability

Cashman found three steps in leadership development, common across many approaches, and recommended these elements in any leadership development program:

Building Awareness – Self-discovery of strengths, development areas

Building Commitment – Developing emotional engagement to act on developmental needs and to apply strengths

Building Practice – Undertaking new actions such as journaling to build awareness, commitment and reflection on learnings.

The goal of these steps is to develop three aspects of leadership:

Authenticity, characterized by integrity, alignment between words and actions that is recognized by others; continued striving toward authenticity in future potential

Influence, involving the self-expression and application of personal strengths to create value

Value creation in work and community

Leadership from the Inside Out outlines seven related pathways to leadership mastery, with related practices.
Many of these recommendations may sound spiritual, philosophical, non-specific, and difficult to translate into specific actions.
One element of self-reflection in Cashman’s process may be to operationalize these recommendations into concrete, measurable actions:

Personal Mastery, based on developing self-awareness

Purpose Mastery involves applying talents to serve values and add value through authentic self-expression in leading others

Change Mastery, incorporates acceptance of uncertainty and impermanence to learn from these changes and demonstrate agility in adapting to new circumstances

Interpersonal Mastery relates to human connection, the second element of Goleman’s Emotional Intelligence. Collaboration is a foundation to create contribution and long-term value

Being Mastery represents a spiritual dimension, however the individual defines it, to connect one’s depth of character to support effectiveness and contribution

Balance Mastery refers to building, maintaining energy to foster resilience, effectiveness, fulfillment. It moves beyond time management, a practice to manage a limited resource, to generate and regenerate energy to lead

Action Mastery practices leading by coaching others and self to create value.

-*What actions have helped develop leadership from the inside out?

Related Posts:
The Considered “Pursuit of Less”
Whom Do You Serve as a (Level 5, Level 6) Leader?  
“Contemplative Neuroscience”: Transform your Mind, Change your Brain
Developing “Big 8″ Job Competencies

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