Tag Archives: diversity

Hiring by Cultural Matching: Potential for Bias

Lauren Rivera

Lauren Rivera

Northwestern’s Lauren Rivera found that job interviewing at elite professional services firms – and perhaps in other industries – is a process of skill sorting as well as cultural matching.

She noted that hiring interviewers who did not employ systematic measures of job-specific requirements tended to use themselves as a benchmark of qualification.
As a result, interviewees rated as “most qualified” tended to resemble their interviewers in educational and geographic backgrounds, self-presentation, hobbies, and more.

Katherine Phillips

Katherine Phillips

This hiring practice leads to cultural homogeneity, which undermines innovation from diversity of thought and experience, demonstrated in research by Katherine Phillips, then of Northwestern, with Katie Liljenquist of Brigham Young University, and Margaret Neale at Stanford University.

Katie Liljenquist

Katie Liljenquist

Their laboratory study demonstrated the value of diverse groups in task performance and decision making:    Teams with out-group newcomers correctly completed a task more frequently than teams joined by an in-group newcomer.
However members of the heterogenous group expressed lower confidence in their performance.

Margaret Neale

Margaret Neale

Newcomers can improve group performance by shifting alliances and group interaction, and bringing fresh information to problems.

eHarmony, the online dating service, is developing a job search and candidate matching product intended to reduce the rate of “job-hopping,” according to Grant Langston, VP of customer experience.

Grant Langston

Grant Langston

This online offering is expected to match supervisors with potential employees based on 40 dimensions including personalities, work habits, hobbies, in addition to competency metrics, corresponding to Rivera’s observation that elite professional service firms “hired in a manner more closely resembling the choice of friends or romantic partners than how sociologists portraying employers selecting new workers.”

Though eHarmony’s candidate matching product may offer a satisfying match between candidate and supervisor, it may exclude qualified candidates who may bring a fresh perspective to the organization and work group.

-*How do you ensure cultural match and diversity of thought and experience in candidate selection?

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“Self-Packaging” as Personal Brand: Implicit Requirements for Personal Appearance?

Napoleon Hill

Napoleon Hill

Al Ries

Al Ries

During the Depression of the 1930s in the US, motivational writer Napoleon Hill laid the foundation for “personal positioning,” described nearly forty-five years later by marketing executives Al Ries and Jack Trout in Positioning: The Battle for Your Mind.

Jack Trout

Jack Trout

Tom Peters

Tom Peters

By 1997, business writer Tom Peters introduced “personal branding” as self-packaging that communicates an individual’s accomplishments and characteristics, including appearance, as a “brand promise of value.”
He also enumerated “what branding is not.”

Murray Newlands

Murray Newlands

Blogger Murray Newlands opines that personal branding refers to all facets of personal presentation.
He notes that “self-packaging is the shell of who you are” and differentiates it from “self-presentation …that essence of what sets you apart from the crowd.

The goal of personal branding, then, is to communicate the intrinsic, most important, differentiating personal characteristics, exemplified in self-packaging details like attire, business cards, speaking style and more.

Daniel Lair

Daniel Lair

Communications researchers Daniel Lair, now of University of Michigan at Flint along with University of Utah’s Katie Sullivan and George Cheney, now of Kent State University, cast an academic lens on personal branding in their analysis, Marketization and the Recasting of the Professional Self: The Rhetoric and Ethics of Personal Branding.

George Cheney

George Cheney

They refer to the practice as “…a startlingly overt invitation to self-commodification” worthy of “careful and searching analysis… as (perhaps) an extreme form of a market-appropriate response.

Lair, Sullivan, and Cheney examine the complex rhetoric tactics used in personal branding, and how these shape power relations by gender, age, race, and class.

Sylvia Ann Hewlett

Sylvia Ann Hewlett

Sylvia Ann Hewlett and researchers at Center for Talent Innovation echo some of these social concerns with potential biasing effects of personal branding.

Hewlett and team consider the special case of personal appearance as an element of “personal packaging”.
They note the challenges facing women and members of minority groups in meeting unspoken, implicit requirements for executive presence embodied in personal appearance.

-*What elements do you consider in “personal packaging” and the specific case of personal appearance?

-*How do you mitigate possible bias based on expectations for personal appearance?

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Doonesbury Celebrates Women’s Contributions to Work Groups via Thought Diversity and Emotional Intelligence

Doonesbury Celebrates Women’s Contributions to Work Groups via Thought Diversity and Emotional Intelligence

-* How have you seen women’s Emotional Intelligence applied in the workplace?

Consequences of “Facades of Conformity”

Patricia Hewlin

Patricia Hewlin

Patricia Hewlin proposed that employees, especially those with minority status in the workplace, adopt “Façades of conformity (FOC)” when they “act as if” they embrace an organization’s values to remain employed or to succeed in that organization.

Her article in The Academy of Management Review was followed by Flora Stormer and Kay Devine’s study in The Journal of Management Inquiry, “Acting at Work: Façades of Conformity.”

Earlier research indicates that one negative consequence of Facades of Conformity is that employees develop “rationalizations” that enable them to carry out work assignments, even if these seem distasteful or unethical.

Jerome Kerviel

Jerome Kerviel

This paradigm may explain Jerome Kerviel’s experience at Societe General. He was branded as a “rogue trader,” though he was thought not to have benefitted personally from unauthorized trades.

He and others explain his motivation to please his managers and to earn a bonus based on his trades, in the context of his outsider status as someone who had not attended elite universities and was not considered a “star.”

-*In what organizational contexts have you observed “Facades of Conformity” and their consequences?

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White Men can Lead in Improving Workplace Culture

Catalyst’s recent research study of employees at Rockwell Automation, Calling All White Men: Can Training Help Create Inclusive Workplaces?, found that white men who participate in leadership development training, modify their workplace attitudes and behavior to enable career advancement for women and minorities.
The study found that Rockwell employees who participated in leadership training labs presented by White Men as Full Diversity Partners:

• Reported increased in workplace civility and decreased gossip, attributable in part to improved communication and respect

• Managers were more likely to acknowledge that inequities exist in career advancement opportunities and practices for women and racial/ethnic minorities

• Managers increased five inclusion behaviors, including seeking out varied perspectives to becoming more direct in addressing emotionally charged matters

• Managers with few prior cross-racial relationships reported most change in thinking about issues and opportunities for different demographic groups

• Managers who reported least concern about appearing prejudiced reported most change in taking personal responsibility for being inclusive following the leadership training lab.

As in any civil rights transition, change adoption is increased when representative of the often privileges “majority” articulate the issue and present a call-to-action for change.

-*How have you seen men improve the culture in your workplace?

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How Parents can Limit Girls’ Leadership and Achievement Potential

Forbes Woman observed that seven parenting and teaching practices may still persist, and have been shown to limit girls’ potential for achievement in school and sports.

These practices can lay the foundation for unchallenged assumptions that may continue to limit their potential to advance in workplace leadership roles.

1. Teach her to be polite and quiet without skills to be proactive and assertive

2. Buy her gender-specific toys

3. Focus on her appearance more than her accomplishments

4. Give in to the allure of the ”princess cult”

5. Assign her father or male caretaker all the physical tasks around the house

6. Limit most of her social contract to other girls

7. Criticize your own body, and/or women’s bodies

-*How do you help girls develop leadership and achievement skills they will need in the next decade and beyond?

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Women Get More Promotions With “Behavioral Flexibility”

More business promotions were awarded to women who display assertive, confident, and “aggressive” behaviors, and who reduce these characteristics depending on the social circumstance through “self-monitoring”, according to Olivia Mandy O’Neill of George Mason University and Charles O’Reilly of Stanford Graduate School of Business.

Olivia Mandy O’Neill

Their study, “Overcoming the Backlash Effect: Self–Monitoring and Women’s Promotions,” appeared in Journal of Occupational and Organizational Psychology -

They discuss the concept of “backlash” against women who “violate gender stereotypes” in the workplace.

Charles O’Reilly

Related research findings discuss “impression management” and “self-monitoring” skills for women to mitigate the impact of subtle factors that impede career advancement.

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Large-Cap Companies with Women Board Members Outperformed Peers

Credit Suisse Research Institute analyzed the performance of close to 2,400 companies with and without women board members from 2005 onward, and evaluated four key financial metrics:

1. Higher return on equity (ROE): The average ROE of companies with at least one woman on the board over the past six years is 16 percent; four percentage points higher than the average ROE of companies with no female board representation (12 percent).

2. Lower net debt to equity ratio: Net debt to equity of companies with no women on the board averaged 50 percent over the past six years; those with one or more have a marginally lower average, at 48 percent.

3. Higher price/book value (P/BV) multiples: In line with higher average ROEs, aggregate P/BV for companies with women on the board (2.4x) is on average a third higher than the ratio for those with no women on the board (1.8x).

4. Better average growth: Net income growth for companies with women on the board averaged 14 percent over the past six years compared to 10 percent for those with no female board representation.

The report offered seven hypotheses to explain the performance findings, including:

Improved Corporate Governance: Academic research reveals that a greater number of women on the board improves performance on corporate and social governance metrics.

Risk Aversion: The study analyzed the MSCI AC World constituents and found that stocks of companies with women on the board are more likely to have lower levels of gearing than their peer group where there are no women on the board.

Lower relative debt levels have been a useful determinant of equity market out-performance, delivering average out-performance of 2.5 percent per year over the last 20 years and 6.5 percent per year over the last four years.

Gender Diversity and Corporate Performance report

-*What financial results have you observed among large organizations with women board members?

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Female and Minority Supervisor Influence

Katherine L. Milkman

Wharton operations and information management professor Katherine L. Milkman and Harvard Business School professor Kathleen L. McGinn, investigated how race and gender affect career mobility for young professionals, especially those entering career fields where they must be promoted to remain (law firms, universities, consulting firms).

Kathleen L. McGinn

They examined five years of personnel data and employee interviews from a large national law firm and found a correlation between the number of female supervisors and the probability of promotion and retention of junior-level female employees, published in Harvard Business School’s Working Knowledge as “Looking Up and Looking Out: Career Mobility Effects of Demographic Similarity among Professionals.”

The enabling benefit of demographically similar employees and supervisors was accompanied by a perhaps surprising correlation.
Work groups with a high number of same-gender or same-race underrepresented minorities had a higher attrition rate, attributed to employees’ perception that the competition reduced their chances for promotion.

Milkman and McGinn noted that placing many underrepresented employees (women and underrepresented minorities) in the same group may lead to structural marginalization, or “ghettoes” of low-power.
This effect was present in groups composed mostly of men.
In contrast, the exit decisions of white and Asian employees did not seem affected by working in groups with other white and Asian employees.

The researchers cited the massively unequal representation of women and minorities among partners in professional services organizations.
A 2009 study that showed women made up 46% of associates but 19% of partners across U.S. law firms, and racial minorities represented 20% of the lawyers across the country but only 6% of partners.

Milkman is currently analyzing data on the role that race and gender play in sponsorship or patronage in academia.
She sent emails to 6,500 professors at academic institutions across the country from purported male, female, white, or minority “students”  requesting a 10-minute meeting for one-time mentoring, either that day or next week.

She found that “female” and “minority” students received significantly fewer responses from prospective mentors, particularly when asked for assistance in the future.
She noted that these findings contrast with the popular expectation of less overt or unconscious discrimination in academic settings.

-*How have you seem race and gender affect career mobility in the past year?

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“Zooming” to Shift Strategic Thinking Perspective

Rosabeth Moss Kanter

Rosabeth Moss Kanter

Rosabeth Moss Kanter of Harvard Business School suggests the electronic metaphor of “zooming in” and “zooming out”, to characterize a critical practice of changing points of view in strategic thinking.

She says that “zooming” represents the flexible shift from detail to context to better consider other routes to the ultimate goals.

Kanter observed the traditional association of women with the “zoom in” perspective to focus on detail and transactions (such as CFO roles), whereas men are often found in “big-picture” roles that define vision and direction (such as CEOs).

She argues for systematically incorporating both “zooming in” and “zooming out” in strategic problem analysis, and for recognizing potential biases that may exclude men from roles that focus on “zooming in” and women from roles that emphasize “zooming out”.

-*What practices do you use to intentionally shift your perspective from “big picture” to implementation details?

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