Tag Archives: Career Assessment

Career Assessment

Positive to Negative Feedback Ratios – 3:1 @ work, 5:1: @ home

Sandra Mashihi

Sandra Mashihi

Kenneth Nowack and Sandra Mashihi provide “evidence-based answers to 15 questions about leveraging 360-degree feedback) in a recent article in Consulting Psychology Journal: Practice and Research.

Kenneth Nowack

Kenneth Nowack

Their first question was “Does 360-degree feedback do more harm than good”?
Nowack and Mashihi concluded that found “poorly-designed 360-degree feedback assessments and interventions can increase disengagement and contribute to poor individual and team performance.”

Specifically, individuals can “experience strong discouragement and frustration” when feedback is not as affirming as anticipated.
In addition, negatively-perceived information may be discounted and disregarded.

John Gottman’s studies of positive-to-negative interaction ratios in marriage suggest that intact and well-functioning marriages have a a 5:1 ratio, and research by his colleagues, Schwartz and team, found a similar effect for 360-feedback sessions, though the ratio was closer to 3:1 to encourage  enhanced individual and team performance, individual workplace engagement, effectiveness, and emotional “flourishing,” according to Frederickson and Losada.

Proportions of negative feedback and interactions that exceed these ratios can interfere with insight and motivation and diminish willingness to engage in work-related practice and performance effectiveness.

Barbara Fredrickson suggested in Positivity: Groundbreaking Research Reveals How to Embrace the Hidden Strength of Positive Emotions, Overcome Negativity, and Thrive that this 3:1 ratio of positive to negative feedback is a “tipping point.”

Research by Eisenberger, Lieberman & Williams demonstrates the physical and emotional impact when the balance tips toward an overload of negative feedback: the same neurophysiologic pathways associated with physical pain are triggered.
Under these circumstances, volunteers report higher levels of physical pain and demonstrate diminished performance on a cognitively-demanding task, according to Chen, Williams, Fitness & Newton.

Anyone providing evaluations or 360-degree feedback may organize and “titrate” negative (“constructive”) feedback to remain within tolerable ratios so that those receiving this coaching can assimilate and execute recommendations.

-*What ratios of positive to negative feedback do you apply in helping others improve performance?

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Finding Work You Love, Measuring Your Life

Clayton Christensen

Clayton Christensen

Clayton Christensen is a Harvard Business School professor, acclaimed for his ground-breaking work on innovation.
His recent book, How Will You Measure Your Life links his years of research in business strategy and innovation, to identifying values and priorities in work-life.

Although this new focus may seem unexpected, Christensen may have pointed to a source of inspiration when he revealed in 2010 that he had been diagnosed with follicular lymphoma and had suffered an ischemic stroke.
In addition, he has been highly visible in his decades of service to The Church of Latter Day Saints.

He reviews “powerful anomalies” in popular conceptions of workforce motivation and incentives designed to drive performance.

He notes that “some of the hardest working people on the planet are employed in charitable organizations. They work in the most difficult conditions imaginable; they earn a fraction of what they would if they were in the private sector. Yet it’s rare to hear of managers of nonprofits complaining about getting their staff motivated. The same goes for the military.”

He points out that incentives are not the same as motivation, and that true motivation involves moving people to do something because they want to.
Hertzberg’s classic article in the Harvard Business Review, introduced the distinction between hygiene factors (if not done right, will cause us to be dissatisfied) and motivation factors (challenging work, recognition, responsibility, and personal growth).

Frederick Herzberg

Frederick Herzberg

Christensen concludes that Herzberg’s theory of motivation suggests such questions as:

• Is this work meaningful to me?
• Will I have an opportunity for recognition and achievement?
• Am I going to learn new things?

Evaluating the place of personal motivation factors in relation to the priority of hygiene factors is the foundation of career and life satisfaction.

-*What elements of your “work contract” are motivating?-*What helps you determine value and meaning in your work life and personal life?

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Trusted Leader Assessment without a 360 Degree Evaluation

Ever wonder how you are perceived by the team? … and don’t have the time or budget for a complete 360 degree assessment?

Mike Figliuolo

Mike Figliuolo

Mike Figliuolo proposes Trusted Leader Assessment without a full 360 degree evaluation in his book, One Piece of Paper: The Simple Approach to Powerful, Personal Leadership

His Trusted Leader Self-Assessment is based on his Leadership Maxims training course, and expands his advocacy for the value of creating, articulating, and fulfilling a personal leadership philosophy.

He asks individuals to consider four areas of personal leadership:

Leading yourself:
What motivates you?
What are your personal rules of conduct?
What do you want the “future you” to stand for? Does your team know what you are passionate about at work?
Does your team know your ultimate professional goal?
Have you ever shared your personal ethical code with your team?
Does your team know your sources of inner strength and motivation?
Do your team members understand your perspective on personal accountability?

Leading thinking:
Where are you taking your team?
How will you innovate to drive change?
Is your team clear on what your most critical performance standards are?
Does your team know your view of the team’s vision and mission?
Does your team know how you like to generate new ideas?
Does your team know your views on how you make decisions?

Leading people:
Is your preferred leadership style clearly understood by your team?
Do your team members feel like you genuinely treat them like individuals?
Does your team feel that you understand the day-to-day reality of each of their jobs?
Do your team members feel like you’re fully committed to their growth and development?

Leading a balanced life:
How do you achieve equilibrium between work and personal obligations?
Does your team know your boundaries between work and life?
Would your team say you do a good job of keeping things in perspective?
Does your team know what you’re passionate about outside of work?

-*Which of Figliuolo’s “Four Questions” enable you to lead yourself and others?

Robert Galford

Robert Galford

The Trusted Leader, Robert M. Galford, Anne Seibold Drapeau

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Four Career Trajectories: Linear, Expert, Spiral, Transitory

Kenneth Brousseau

Kenneth Brousseau

Kenneth Brousseau, Michael Driver, Kristina Eneroth, and Rikard Larsson introduced the idea that “successful” careers can follow forms other than “up or out” in a classic article in Academy of Management Executive, “Career Pandemonium: Realigning organizations and individuals.”

Michael Driver

Michael Driver

They offered a “pluralistic career concept framework” that classified career “concepts”:

-Linear – Traditional upward movement, with variable tenure in job roles. Motivated by power, achievement and related promotions.
Behavioral competencies include: Leadership, competitiveness, cost-efficiency, logistics management, profit orientation, and this career concept is most seen in tall hierarchies with a narrow span of control.

-Expert – Little movement and long (sometimes life-long) role tenure due to deepening expertise in a narrow discipline.
Motives include mastery, expertise, and security, and meaningful rewards include continued training, benefits, recognition.
Competencies: Quality, commitment, reliability, technical competence, stability orientation, and most well-matched to flat functional organizations.

-Spiral – Lateral movement to broaden functional exposure, with 7-10 year tenure in role families. Motivated by personal growth, creativity, and suited to matrix organizations with cross-functional teams.
Rewards include cross-functional lateral assignments and training.
Key competencies include: Creativity, teamwork, skill diversity, lateral coordination, people development, found in loose, temporary team structures.

-Transitory – Lateral moves of shorter duration (3-5 years), motivated by variety, independence.
Most often found in temporary team structures, behavioral skills include speed, networking, adaptability, fast learning, project focus.
Meaningful rewards are job rotation, temporary assignments, immediate cash bonuses.

This team’s research, based at University of Southern California, was distilled into an assessment tool
This model focuses on career “fit” with an organization’s structure and objectives

Timothy Butler

Timothy Butler

A similar emphasis on cultural fit is found in Timothy Butler and James Waldroop’s CareerLeader Inventory, based on their research at Harvard Business School.

-*Which of the four career trajectories seems most like yours?

-*Which career assessment tools have you found most useful to determine your skills, interests, and best-fit organizational context?

James Waldroop

James Waldroop

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3P Marketing to Define, Communicate Personal Brand

Rita Allen

Rita Allen

Rita B. Allen defines 3 Ps Marketing to create personal brand and effectively market yourself in an increasingly competitive, global employment landscape.

.Preparation:
-Conduct self-assessment and “due diligence”
-Define brand differentiators and subject matter expertise
-Articulate positioning statement (“elevator pitch”)
-Curate your professional network

.Packaging:
-Create your portfolio (resume, CV, performance reviews, awards, presentations, articles, references, testimonials, community and professional service, continuing education)
-Expand alliances with relevant thought leaders

.Presentation:
-Practice and refine delivery of your brand message
-Develop strong active listening, presentation, and interpersonal skills
-Continuously enhance your brand

This approach helps answer:
• What are your “value-adds”, your unique differentiators?
• What is your personal brand?
• How comfortable are you articulating your brand?
• How do you continuously enhance your brand?

-*What elements do you consider when communicating your personal brand?

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“Tour of Duty” Career Model

Reid Hoffman

Reid Hoffman

Reid Hoffman, venture capitalist and entrepreneur behind such Silicon Valley start-ups as Facebook, PayPal, LinkedIn, Zynga, suggests “a tour of duty as a model for…composing work and a career” in his 2012 book with Ben Casnocha, The Start-up of You: Adapt to the Future, Invest in Yourself, and Transform Your Career

He proposes asking “What’s the right next step — stay in this job, do another job for the company or do a good job at another company?

In conversation Ethan Mollick, Wharton management professor, Hoffman recommends the intersection among “my assets”, “my aspirations”, and “the market realities” to identify career focus.
He advocates taking “intelligent risks” while “thinking a lot about ‘What are the risks?’, ‘What your variations are in Plan B?’”

As the co-founder of LinkedIn, a leading social network for business connections and job searching, he considers networking as “a mutual alliance…you help each other.”
Providing mutual benefit is a key for sustained relationship building for business success, according to Hoffman.

-*How do you develop a “Plan B” when taking “intelligence career risks”?

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Questions to Answer in Personal Brand, “Elevator Pitch”, Resume

Colleen Aylward

Colleen Aylward

Colleen Aylward asserts that the following questions must be answered in your resume, “elevator pitch”, information interview, and online presence in her book, From Bedlam to Boardroom: How to get a derailed executive career back on track!

  • What is your [narrow, deep] expertise?
  • What are your strengths?

Career Leader by Harvard Business School professor Timothy Butler

  • What is your unique business differentiator?
  • What problems have you solved? How?
    [Note accomplishments and quantified impact, not responsibilities;
    Specify numbers, even if <10 – contrary to style rules]
  • How have you increased revenues, profit?
  • How have you improved processes?
  • How have you demonstrated creativity, innovation?
  • How have you reduced costs?

The last four items, indicated by *, are considered critical Key Performance Indicators that you must convey clearly, repeatedly, and memorably in all in-person and online activities.

-*What assessments and tools have you used to uncover your strengths, expertise and key differentiator?

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Igniting Purpose and Passion

Robert Fried

Robert Fried

Robert Fried drew on principles articulated in his previous book, A Marketing Plan for Life, linking a 12-point business marketing plan to clarify life purpose and interests.

He suggests applying these marketing principles to defining personal life purpose, value proposition, brand, and “elevator pitch”:

Define the business you’re in:

• What’s unfinished for me to experience?
• What’s unfinished for me to give?
• What’s unfinished for me to learn?
• What’s unfinished for me to heal?
—–
• What ignites my passion?
.When did I experience joy?
.When did I lose track of time?
.What were my childhood dreams?
.Who do I admire?
• What can I do best to serve others?
• What is my true purpose in life?
• What actions do I need to take to realize my true purpose?

Peter Montoya

Peter Montoya

Fried cited recommendations from Peter Montoya and Tim Vandehey’s book, The Brand Called You

• What business am I in? What do I offer? Who am I?
• What do I “stand for”? What are my core values?
• What talents, strengths, character traits make me “unique”?

Tim Vandehey

Tim Vandehey

• What is my specialty? How do I demonstrate this expertise?
• How do I demonstrate the value? How to I communicate the benefit?
• How do I “make a difference”?
• How do I consistently communicate the alignment between my “offering” and its value?
• What should people care? What is my cause beyond profit-making?

  • What are my demonstrable differences? “Features”? “Benefits”?

Opinions different on the optimal duration of responses to these value-clarifying questions, but one benchmark is “more than 25 words and fewer than 25 seconds.”

-*How do you clarify your purpose and mobilize your motivation?

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Passion, Purpose, “Personal Mastery” in Work and Life

Srikumar Rao

Srikumar Rao

Srikumar Rao gained acclaim at Columbia, Haas, Kellogg, and London Business Schools for his innovative course, Creativity and Personal Mastery (CPM), which he transformed into his book, Are You Ready to Succeed? Unconventional Strategies to Achieving Personal Mastery in Business and Life
TED talk

According to Rao, those who pursue Creativity and Personal Mastery (CPM) practices:

1) …find that their judgment improves.
While they become deeply passionate about what they do, they also become more objective and less wedded to any particular outcome.
Their newfound ability to entertain many different perspectives makes them vastly more creative.

2) …experience an increase in their ability to inspire others and release pent-up creativity.
They relate better to others – subordinates, peers and bosses – and become more adept at enlisting them to achieve a common goal.

His program is based on 10 principles, which are illustrated in 90-second Inner Espresso Video Clips, listed below:

1: Actions and Not Outcomes

2: Fallacy of Expecting Thanks and Gratitude

3: Whatever you focus on Expands

4: The Power of Labels

5: Time of Attitude

6: The Power of Shifting your Focus

7: Mental Models

8: Miracles Happen Every Day

9: What are others thinking about you?

10: Your Boss is the FedEx Guy

*What practices help you “master” your work and life challenges?

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Developing “Big 8″ Job Competencies

George Hallenbeck

George Hallenbeck

George Hallenbeck, Vice President, Intellectual Property Development, of Korn-Ferry International,analyzed “The Big 8” job competencies with Lominger’s Voices® 360˚ Assessment, using the Leadership Architect® library of competencies, and found a correlation between better job performance with the following eight capabilities:

• Dealing with Ambiguity
• Creativity
• Innovation Management
• Strategic Agility
• Planning
• Motivating Others
• Building Effective Teams
• Managing Vision & Purpose

Hallenbeck also found that only 12% of executives in the sample 1,568 ratings done in a 360 degree format possess four or more of “The Big 8.” No one in the sample had more than six of these competencies, and executives had more than individual contributors.

However, executives and individual contributors who had more of “The Big 8” competencies also had more of “Career Staller and Stopper” behaviors. Hallenbeck hypothesizes that are bold individuals who may persist in actions that run afoul of influencers.

The findings indicate that almost all executives can benefit from training to increase their use of “The Big 8” competencies while mitigating the potential drawbacks of these proactive characteristics through such approaches as Self-Awareness and Self-Management, identified in Daniel Goleman’s framework for Emotional Intelligence.

 The CIO Edge: Seven Leadership Skills You Need to Drive Results, Graham Waller, Karen Rubenstrunk,George Hallenbeck

Leadership: The Power of Emotional Intelligence, Daniel Goleman

-*What have you found the most important job competences among organizational leaders and those preparing for future leadership roles?

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