Category Archives: Resilience

Resilience

Air Time Matters: Speak Up in the First Five Minutes of a Meeting

Women’s expertise, influence, and impact in work and school settings continue to be undervalued.

Marvin Shaw

Marvin Shaw

More than thirty years ago, University of Florida’s Marvin Shaw observed that participation in small group approximates the 80/20 Principle:Richard Koch - The 80-20 Principle

  • In a 5 member team, 2 members make 70% of comments
  • In a  6 member team, 3 members make 70% of comments
  • In a  8 member team, 3 members make 67% of comments

Most of the comment contributors were men, and those who speak most are typically viewed as most influential, according to Melissa Thomas-Hunt of University of Virginia.
This suggests that women can be at a disadvantage in groups if they don’t speak up.

Melissa Thomas-Hunt

Melissa Thomas-Hunt

Thomas-Hunt found that women were less influential in small groups even when they possessed specific expertise in a stereotypically male endeavor, survival skills.
Further, women with expert knowledge were judged as less expert by others.

Conversely, men who possessed expertise were more influential than expert women.
Overall group task performance was affected by these dynamics:  Groups with a female expert made less accurate assessments than groups with a male expert, perhaps because females’ expertise was discounted or ignored due to gender-related expectations for specific competencies.

Christopher Karpowitz

Christopher Karpowitz

Women spoke less when there are fewer women in a group, but not when women predominated and decisions were made by majority rule, according to Christopher Karpowitz of Brigham Young University, Princeton University’s Tali Mendelberg and Lee Shaker of Portland State University.

Tali Mendelberg

Tali Mendelberg

They also found that women spoke equally in small groups when there were few women but the decision required unanimous vote.
One implication is that women benefit from building consensus when they are in the minority.

Lee Shaker

Lee Shaker

Women’s tendency not to speak up in groups begins well before they enter the workplace, found Harvard’s Catherine Krupnick.
She and her team investigated differences between male and female students’ participation in classroom discussion and the impact of the instructor’s gender on students’ participation.

They reviewed videotapes of 12 women and 12 men instructors, and concluded that male students talked two and a half times longer than female students when the instructor was male and the majority of the students were male — a frequent situation in many educational and work organizations.
On the other hand, female students spoke almost three times longer when instructors were female.

Women students were interrupted more frequently than their male counterparts, most often by other women, and leading them to withdraw from the discussion for the remainder of the class.

Krupnick posited that women’s lower participation in classrooms – and perhaps in other small groups – may be explained by their:

  • Inability or unwillingness to compete against men
  • Vulnerability to interruption
  • Inability to interject into men’s and other women’s discourse “runs” – long uninterrupted statements
  • Individual differences in assertiveness, confidence, and speed of formulating responses
Elizabeth Aries

Elizabeth Aries

Amherst’s Elizabeth Aries noticed that groups composed entirely of women students tended to have a participatory style in which women took turns and spoke for about equal amounts of time throughout the class hour.

In contrast, male groups appeared more contest-like, with extremely uneven amounts of talk per man.
They competed by telling personal anecdotes or raising their voices to establish hierarchies of participation, and this competitive style persisted in mixed-gender groups.

Kathleen Welch-Torres, then of Yale, compared women’s and men’s assertiveness in class discussions at Yale and Brown (mixed-gender institution) with women’s class participation at Wellesley and Smith (single-gender).
She reported that women at both of the mixed-sex institutions were verbally less assertive than men, by using “hedges,” qualifiers and questioning intonations.
However, women at the single-gender institutions Smith and Wellesley were more assertive than women at Yale and Brown and more assertive than men at the coeducational institutions.

Larraine Zappert

Larraine Zappert

Kendyll Stansbury

Kendyll Stansbury

Welch-Torres linked these behaviors to measures of self-esteem and her findings are similar to those of Stanford’s Laraine Zappert and Kendyll Stansbury  who reported that female graduate students held lower self-esteem, less trust in their judgments, and greater fear of making mistakes than male graduate students.

Recommendations to help women move toward fuller participation in small groups from Melissa Thomas-Hunt and Margaret Neale of Stanford include:

Margaret Neale

Margaret Neale

  • Before a meeting:
    • Ask trusted attendees to:
      • Support your ideas during the meeting
      • Solicit your input in the meeting
    • Refer to your specific expertise during the meeting
    • Set a goal for number of contributions in the first five minutes of a meeting
    • In a meeting:
      • If interrupted: Restate, rephrase and provide specific evidence based on expertise
      • Showcase  others’ expertise by soliciting their input
      • Create environment in which  other participants have equal opportunity to participate
      • Urge members to consider each alternative, rather than disregarding suggestions presented by “lower status” individual

-*How do you ensure that your expertise is recognized and influential in small group settings?

-*What “best practices” do you apply to ensure active participation by women and minority-group members?

RELATED POSTS:

Twitter:    @kathrynwelds
Google+:
LinkedIn Open Group Psychology in Human Resources (Organisational Psychology)
Facebook Notes:

©Kathryn Welds

What Do (Executive) Women (and Men) Want? Accenture Uncovers Priorities

Martha Bernays Freud-Sigmund Freud

Martha Bernays Freud-Sigmund Freud

Accenture’s online survey of 4,100 business executive women and men born between 1946 and 1994 from medium to large organizations across 33 countries sought to answer the updated version of Sigmund Freud’s question: “What do women want?”

Conducted in November 2012, the survey’s margin of error is +/-2 percent, with at least 100 respondents from each country, except Denmark, Finland, Norway and Sweden where the combined number totaled 200.

It provides some answers:  Women’s – and men’s top priorities in defining career success are:

  • Work-life balance
  • Money
  • Recognition
  • Autonomy
Frederick Herzberg

Frederick Herzberg

This finding contradicts Frederick Herzberg’s theory that people are less motivated by “hygiene factors” like work-life balance and money than “motivation factors” like recognition and autonomy.

In contrast to Yahoo’s much-publicized ban on working remotely, 80 percent of male and female respondents reported that having flexibility in their work schedule is extremely or very important to work-life balance and more than three-quarters (78 percent) agree technology enables them to be more flexible with their schedules.

This is an important value statement in light of landmark findings that lack of flexibility and control in work environments has been associated with poorer health indicators and status than roles with greater flexibility

Hannah Kuper

Hannah Kuper

Hannah Kuper and Michael Marmot of University College London analyzed health outcomes of British civil service workers in the Whitehall I and II studies and found employees with least control over their work lives, typically associated with lower employment grade and lower social class, consistently had the poorest well-being and the highest mortality rates.

Michael Marmot

Michael Marmot

Marmot with other researchers who analyzed Whitehall study data, including Geoffrey Rose, surmise that not having discretion over how a task is accomplished, underutilizing skills, lack of clarity and predictability in job role can lead to job stress and physical indicators like abnormal heart rate and blood pressure, increased blood cortisol.

Erin Kelly

Erin Kelly

Phyllis Moen

Phyllis Moen

More than half of all respondents said they declined a job due to concerns about its impact on work-life balance, also reported by Erin Kelly and Phyllis Moen of University of Minnesota, suggesting that Yahoo’s policy could lead to significant attrition over time.

To realize monetary goals, the majority of respondents – 49 percent of women and 57 percent of men – had asked for or negotiated a pay raise, and four out of five respondents who negotiated a pay raise received one.

These rates represent a substantial increase over the year before in which 44 percent of women and 48 percent of men reported asking for a pay increase.
Notably, the percentage of men requesting more money increased considerably more than the percentage of women in that year period.

Linda Babcock

Linda Babcock

This result is more encouraging than Linda Babcock’s finding that women tend not to ask for raises, and tend not to receive them when they do ask.

Sheryl Sandberg

Sheryl Sandberg

Even Sheryl Sandberg wasn’t inclined to negotiate for her salary when offered the role as COO of Facebook until she forcefully urged by her husband and brother-in-law, she revealed on 60 Minutes while promoting Lean In.

The Accenture study may demonstrate a changing trend for the better:  Almost half of all respondents reported that they had asked for a promotion, suggesting greater willingness to advocate for themselves to achieve the second priority, monetary reward.

-*How well do Accenture’s findings reflect your career priorities?

Related Posts

Twitter:    @kathrynwelds
Google+:
LinkedIn Open Group Psychology in Human Resources (Organisational Psychology)
Facebook Notes:

©Kathryn Welds

Women’s Likeability – Competence Dilemma: Overcoming the Backlash Effect

Madeline Heilman

Madeline Heilman

Aaron Wallen

Aaron Wallen

Almost a decade ago, New York University’s Madeline Heilman and colleagues Aaron Wallen, Daniella Fuchs and Melinda Tamkins, demonstrated the challenge women face when they are seen as successful in traditionally-male roles.

Melinda Tamkins

Melinda Tamkins

The team conducted three experimental studies with 242 volunteers to investigate reactions to a woman’s success in a male gender-typed job and found that when women are recognized as successful in roles dominated by men, they are less liked than equally successful men in the same fields.

Tyler Okimoto

Tyler Okimoto

Heilman extended the work with Tyler Okimoto, now at University of Queensland, in three additional experimental studies to evaluate whether successful women’s likeability challenge is attributable to perceived deficit in nurturing and socially- sensitive “communal” attributes, which include warmth and “niceness.”
They found that successful women managers avoided interpersonal hostility, dislike, and undesirability when they or others conveyed “communal” attributes, through their behaviors, testimonials of others, or their role as mothers.

Frank Flynn

Frank Flynn

Stanford’s Frank Flynn demonstrated the competence-likeability disconnect when he taught a Harvard Business School case of Silicon Valley venture capitalist and entrepreneur Heidi Roizen.

Heidi Roizen

Heidi Roizen

He and collaborator Cameron Anderson of UC Berkeley changed Heidi’s name to “Howard Roizen” for half of the students.

Cameron Anderson

Cameron Anderson

Flynn and Anderson asked student who read the Heidi case and those who read the Howard case to rate Heidi and Howard on several dimensions before the class meeting.

Students rated Heidi as highly competent and effective as Howard, but they evaluated her as unlikeable and selfish, and wouldn’t want to hire her or work with her.

Whitney Johnson-Lisa Joy Rosner

Whitney Johnson-Lisa Joy Rosner

A more recent example of backlash toward high-profile, accomplished women was illustrated by Whitney Johnson, co-founder of Rose Park Advisors (Disruptive Innovation Fund), and Lisa Joy Rosner, Chief Marketing Officer of NetBase, in their evaluation of social media mentions of Marissa Mayer, Sheryl Sandberg and Anne-Marie Slaughter.

Johnson and Rosner evaluated “Brand Passion Index” (BPI) for Mayer, Sandberg, and Slaughter over 12 months by

  • Activity (number of mentions)
  • Sentiment (positive or negative)
  • Intensity (strong or weak sentiment).

Public Opinion-Mayer-Sandberg-SlaughterThese competent, well-known women were not liked, and were evaluated with harsh negative attributions based on media coverage and at-a-distance observations:

  • Marissa Mayer, Yahoo’s CEO, was described as impressive and super-smart, and annoying, terrible bully
  • Facebook’s COO Sheryl Sandberg‘s was characterized as truly excellent, successful working mom and crazy bizarre
  • Anne-Marie Slaughter, former director of Policy Planning at the U.S. State Department, was depicted as an amazing, successful mother and destructive, not a good wife
Laurie Rudman

Laurie Rudman

The competence-likeability dilemma is illustrated in hiring behavior, demonstrated in experiments by Rutgers University’s Laurie Rudman and Peter Glick of Lawrence University.

The team asked volunteers to simulate hiring decisions for male and female candidates for a “feminized” managerial role and a “masculinized” managerial role.

Peter Glick

Peter Glick

Applicants were presented as:

  • “Agentic” (stereotypically male behaviors) or
  • “Communal” (stereotypically male behaviors) or
  • “Androgynous” (combining stereotypically male and female behaviors)

Women who displayed “masculine, agentic” traits were viewed as less socially skilled than agentic males.
They were not selected for the “feminized” job, but this hiring bias did not occur when agentic women applied for the “male” job.

In contrast to the “agentic” women, both male and female “communal” applicants received low hiring ratings, pointing to the penalty for being perceived as “nice.

“Androgynous” female applicants were not discriminated against.

Rudman and Glick noted that “… women must present themselves as agentic to be hireable, but may therefore be seen as interpersonally deficient.”
They advise women to “temper their agency with niceness.”

Linda Babcock

Linda Babcock

Once women receive job offers, the competence-likeability disconnect continues when they negotiate for salary and position, reported by Linda Babcock of Carnegie Mellon.
Her research demonstrated and replicated negative evaluations of women who negotiate for salaries using the same script as men.

Deborah Gruenfeld

Deborah Gruenfeld

Stanford’s Deborah Gruenfeld suggested that the likeability-competence dilemma may result from women’s challenges in integrating expansive, powerful body language with more submissive, appeasing behavior to build relationships and acknowledge others’ authority.

She posited that many women have been socialized to adopt less powerful body positions and body language including:

  • Smiling
  • Nodding
  • Tilting the head
  • Applying fleeting eye contact
  • Speaking in sentence fragments with uncertain, rising intonation at sentence endings.

In addition, many people expect women to behave in these ways, and negatively evaluate behaviors that differ from expectations.

Body language is the greatest contributor to split-second judgments of people’s competence, according to Gruenfeld.
She estimated that body language is responsible for about 55% of judgments, whereas self-presentation accounts for 38%, and words for just 7% — in less than 100 milliseconds.

Her earlier work considered the impact of body language on assessments of power, whereas her more recent work investigates gender differences in attributions of competence and likeability.

The likeability-competence dilemma may be improved by shifting from “playing high” or taking space when demonstrating competence and authority.
Gruenfeld noted that this powerful body language may be risky for women unless counterbalanced with “playing low” or giving space when conveying approachability, empathy, and likeability.

Posing in more powerful positions for as little as two minutes can change levels of testosterone, a marker of dominance, just as holding a submissive posture for the same time can increase cortisol levels, signaling stress, according to Gruenfeld.

To enable versatile application of powerful “playing high” with more familiar “playing low,” Gruenfeld urges women to practice both awareness and “the mechanics of powerful body language.”

Alison Fragale

Alison Fragale

Women’s competence-likeability dilemma is not mitigated by achieving workplace success and status.
University of North Carolina’s Alison Fragale, Benson Rosen, Carol Xu, Iryna Merideth found that successful women – and men, like Mayer, Sandberg, and Slaughter, are judged more harshly for mistakes than lower status individuals who make identical errors.

Benson Rosen

Benson Rosen

Fragale’s team found that observers attributed greater intentionality, malevolence, self-concern to the actions of high status wrongdoers than the identical actions of low status wrongdoers, and recommended more severe punishments for higher status individuals in two experiments.

Iryna Meridith

Iryna Meridith

The team found preventive and reparative value in the shunned qualities of warmth and likeability.
Wrongdoers who demonstrated affiliative concern for others, charitable giving, and interpersonal warmth built a reservoir of goodwill that could protect from the impact of subsequent mistakes and transgressions.

Navigating the Likeability-Competence dilemma requires demonstrating both capacities, depending on situational requirements.
Learning this skill can take a lifetime.

-*How do you convey likeability AND competence?

RELATED POSTS:

Twitter:    @kathrynwelds
Google+:
LinkedIn Open Group Psychology in Human Resources (Organisational Psychology)
Facebook Notes:

©Kathryn Welds

Will the ROWE Revolution Reach Yahoo? Results-Only Work Environments, Productivity, and Employee Engagement

Cali Ressler-Jody Thompson

Cali Ressler-Jody Thompson

Why Work SucksJody Thompson and Cali Ressler proposed compensating employees based on outputs, rather than elapsed time, in a “Results-Only Work Environments (ROWE)” policy.

This management strategy evaluated “performance, not presence” practices at Best Buy and has been implemented at another large retailer, Gap.
Is this is a return to a “piece-work” approach of decades ago?
Or is it a performance management practice that emphasizes achieving targeted results?

Why Managing SucksROWE  is being considered at such tech giants as Cisco Systems, in direct contrast to Yahoo’s recent call for employees to be present in offices.
The underlying goal of Yahoo’s “presentism” policy may be to increase innovative performance outputs, although the explanation provided to employees emphasized presence as a prerequisite for effective collaboration.

Widespread negative reaction to Yahoo’s on-site work policy, based on complaints that the policy:

  • Conveys lack of trust in employees
  • Undermines opportunities to manage complex work-life responsibilities
  • Places emphasis on “face time” rather than results
  • Leads to employee resentment and disengagement.

Erin Kelly

Erin Kelly

In contrast, University of Minnesota sociologists Erin Kelly and Phyllis Moen with University of Delaware’s Eric Tranby documented the positive impact of ROWE practices in their survey of more than 600 Best Buy employees before and after the program was implemented.

Phyllis Moen

Phyllis Moen

The researchers found turnover was reduced by 45 percent after they controlled for gender, job level, organizational tenure, job satisfaction, income adequacy, job security and turnover intentions.

Participants reported reduced stress and improved work-home interfaces by increasing employees’ schedule control, and reduced the “opting out” of the workforce due to personal commitments for both men and women.

Eric Tranby

Eric Tranby

Kelly, Moen, and Tranby opine that ROWE “moves us away from the “time cages” developed around the work day…ROWE challenges these taken-for-granted clockworks…our mantra is ‘change the workplace, not the worker’.

Rachelle Hill, also of University of Minnesota collaborated with Moen and Kelly in a related study that documented ROWE moderated turnover effects of negative home-to-work spillover, personal troubles, and physical symptoms.

-*What impacts – positive and negative – have you seen in “Performance, not Presence” workplace policies like ROWE?

RELATED POST

Working From Home: Calculating Cost, Time, Environmental Savings

Twitter:   @kathrynwelds
Google+:
LinkedIn Open Group Psychology Human Resources  (Organisational Psychology)
Facebook Notes:

©Kathryn Welds

Managing “Triadic Managers” and Navigating Office Politics by Becoming a Little Like Them

Oliver James

Oliver James

Oliver James-Office PoliticsBritish psychologist, journalist, and television documentary producer and presenter Oliver James asserts that many business leaders exhibit three problematic – even pathological – behaviors styles: Psychopathy, Narcissism, Machiavellianism.
He labels these “triadic managers.” 

The OfficeThe stress wrought upon others by “triadic managers” has been satirized in comedies, and dramas, but each element of the triumvirate have been investigated by clinical researchers and social scientists.

The most extensively researched of the three personality trends is Psychopathy, given its relevance to law enforcement. Francis Urhardt-House of Cards
Psychopaths typically display:

  • Callous manipulation, lying, and exploitation
  • Grandiosity, entitlement, and shallowness
  • Impulsiveness and thrill-seeking
  • Little interpersonal empathy and remorse
Ronald Schouten

Ronald Schouten

Harvard’s Ronald Schouten and former federal prosecutor with current criminal defense attorney James Silver estimate that 3 million Americans and perhaps one in 10 on Wall Street are psychopathic.

James Silver

James Silver

They add that as much as 15 percent of the general population or about 45 million Americans as “almost psychopathic” – and many are employed as senior executives.

Robert Hare

Robert Hare

Robert Hare of University of British Columbia and leading expert in psychopathy collaborated with industrial-organizational psychologist Paul Babiak reported that  senior managers are four times more likely than the general population to display psychopathic tendencies.  

Robert Hare-Paul Babiak - Snakes in Suits (1)They differentiated three types of psychopath, each operating in the workplace:

  • “Manipulator”
  • “Bully”
  • “Puppetmaster”

    Paul Babiak

    Paul Babiak

Clive Boddy

Clive Boddy

Middlesex University’s Clive Boddy extended examination of psychopaths in global business and financial contexts.

Sharing some characteristics of psychopathy, narcissism is characterized by:

  • Grandiose sense of self-importance, superiority, entitlement
  • Vanity and insatiable need for attention
  • Exploitativeness
  • Lack of empathy

Like psychopathy, three sub-types have been identified:

  • Cluster A, “odd” disorders, including paranoid and schizoid disorders
  • Cluster B, “dramatic” disorder, including antisocial and histrionic disorders
  • Cluster C, “anxious”, including dependent and obsessive-compulsive disorders
Katarina Fritzon

Katarina Fritzon

Affecting about one per cent of the population and up to 16 per cent of clinical groups, narcissists tend to prefer professions where they can control people and elicit adulation, like politics, finance, entertainment, medicine.

Belinda Board and Katarina Fritzon, then of the University of Surrey, confirmed this observation when they found that senior business managers were more likely than criminal psychiatric patients, to have narcissistic, histrionic, or obsessive-compulsive personality disorders.

Sam Vaknin

Sam Vaknin

Sam Vaknin provides and insider’s view of narcissism, as a convicted felon incarcerated for securities fraud and diagnosed with Narcissistic Personality Disorder,  who raises awareness of NPD and its management through his book and website.Sam Vaknin-Malignant Self Love

The third element of “triadic managers”, Machiavellianism, is characterized by:

  • Detachment and coldness
  • Manipulation
  • Ruthless self-interest
  • Calculating maneuvers to advance self-interest
Niccolo di Bernardo dei Machiavelli

Niccolo di Bernardo dei Machiavelli

Studies in MachiavellianismCenturies after Machiavelli’s classic book, Richard Christie and Florence Geis studied the Machiavellian personality and developed a personality assessment to identify these characteristics

After raising awareness of “triadic managers”, Oliver James asserts that skillful maneuvering among political landmines laid by these leaders and colleagues.

Based on his 50 interviews with narcissists, psychopaths, “Machiavels”, and others, he cites the importance of managing the “perception of performance” as well as actually providing results, because pay and advancement depend upon one’s valuation by others.

In addition, he advocates that anyone operating in organizations develop greater acumen in recognizing potentially problematic psychopathic, narcissistic, and Machiavellian maneuvers, and carefully crafting counter-moves.

James acknowledges that some psychopathic, narcissistic, and Machiavellian behaviors lead to desired outcomes, and suggests that anyone working in an organization selectively adapt these strategies and apply them in moderation.

He summarizes political survival skills, including

  • Astuteness in “reading” others, the organization, and oneself to accurately assess the situation
  • Effectiveness in applying effective tactics toward the correct individuals at the right moment while appearing genuine
  • Networking to maintain relationships and allies for use in moving to a new role
  • Appearance of Sincerity, by strategically managing personal emotions and reactions.

-*How do you detect and manage colleagues who manifest characteristics of psychopathy, narcissism, and Machiavellianism?

RELATED POST

Twitter:   @kathrynwelds
Google+
LinkedIn Open Group Psychology in Human Resources (Organisational Psychology)
Facebook Notes:

©Kathryn Welds

Genes and Neurotransmitters Influence Investment Risk-Taking: Implications for Taking Career Risks?

Camelia Kuhnen

Camelia Kuhnen

Brian Knutson

Brian Knutson

Camelia Kuhnen, then of Stanford with her Stanford colleague Brian Knutson and Vanderbilt’s Gregory Samanez-Larkin posit a small but meaningful genetic basis to risk-averse financial investing, providing a biological basis for findings that women hedge fund managers outperformed male counterparts.

Volunteers with two short serotonin transporter genes (5-HTTLPR) reported that they tend to worry, and this pattern was associated with chosing less risky investment choices.

Gregory Samanez-Larkin

Gregory Samanez-Larkin

“Short allele carriers” also showed higher levels of the personality trait “neuroticism,” but no significant difference in cognitive skills, education, or financial status.
Kuhnen estimates that less than 30 percent of variance in risk-taking is attributable to short 5-HTTLPR, and the remaining difference is derived from experience, culture, education, and social environment.

Kuhnen and Knutson reported the neural basis of financial risk taking using event-related fMRI.
They observed that the nucleus accumbens was activated before volunteers made risky choices and made risk-seeking mistakes.
In contrast, they found that the anterior insula was activated before risk-free choices and risk-aversion mistakes.

They proposed that different neural circuits are associated with differing emotions as volunteers anticipate gain or loss associated with financial choices.
This emotional activation “signature” can lead to specific investment choices, favoring or avoiding risk, and may lead to investing mistakes.

In unpublished research, Kuhnen found that short-allele carriers showed increased anxiety before making a decision in a trial-and-error risk discovery task, but reacted no differently than long-allele carriers when they observed a negative outcome.

She noted that volunteers differ in how they anticipate and react to a potential decision before they make it rather that in their reactions to actual outcomes of investment decisions.

Joan Chiao

Joan Chiao

Kuhnen, now at Northwestern collaborated with Northwestern colleague Joan Chiao to investigate the impact of both the 5-HTTLPR gene and the DRD4, gene, which regulates dopamine transmission.
These genes and their related neurotransmitters have been linked to emotional behavior, anxiety and addiction.

Their research replicated Kuhnen’s earlier finding that individuals with two short 5-HTTLPR alleles take 28% less risk than people with other combinations, and they demonstrated that the double DRD4 7 allele carriers took 25% more risk than people with other combinations.
They conclude that serotonin is associated with risk-averse investment choices, whereas dopamine is associated with riskier choices.

Kuhnen and Chiao argue that risky investment behavior shares commonalities with other risky behaviors like drug use, gambling, unsafe sex, dangerous physical and social pursuits, and more.

-*How do you determine the right amount of risk to undertake in career development and financial investing?

Related Posts

Twitter:  @kathrynwelds
Google+:
LinkedIn Open Group Brazen Careerist
Facebook Notes:

©Kathryn Welds

Resilient Performance Enhanced by Warmth, Touch

John Bargh

John Bargh

Idit Shalev

Idit Shalev

John Bargh of Yale and Idit Shalev now of Ben Gurion University found a bi-directional causal relationship between physical warmth and social warmth.

They used social affiliation as a proxy for social warmth; Loneliness and interpersonal rejection were examples of social coldness.

Results from their four studies concluded that feelings of social warmth or coldness can be induced by experiences of physical warmth or coldness, and vice versa.

In addition, Bargh and Shalev demonstrated that volunteers unconsciously self-regulated feelings of social warmth by applying physical warmth.

This type of self-regulation is a form of exerting control over the environment and managing feelings.
Self-management strategies reinforce people’s perception that they have some control over choices and environment.

Paul Zak

Paul Zak

Kerstin Uvnas-Moberg

Kerstin Uvnas-Moberg

Paul Zak and Kerstin Uvnas Moberg argue that touch can be another self-regulation strategy because it activates the vagus nerve and the release of oxytocin, resulting in increased feelings of interpersonal warmth, compassion, and collaboration.

Both of these self-management strategies – inducing warmth and engaging in touch – can increase task performance and reduce the likelihood that people will experience depression.

Carl Honore

Carl Honore

Martin Seligman

Martin Seligman

Canadian Journalist Carl Honore provided evidence in Martin Seligman’s important finding in studies of “learned helplessness,” that when people have a sense of control – whether real or a “positive illusion” – it can have a salutary effect on performance and mood.

-*How do you self-regulate performance and mood?

The Slow FixMartin Seligman-HelplessnessRelated Posts

Twitter:   @kathrynwelds
Google+:
LinkedIn Open Group Psychology in Human Resources (Organisational Psychology)
Facebook Notes:

©Kathryn Welds

Why Organizations Care about Employee “Happiness”

“Command-and-control” managers of the past might have scoffed at current business research on happiness.
Under their spans-of-control, employees ought to have been happy to have a job from which they derived an income.
This view has been supplanted by widespread recognition that desirable outcomes like innovative problem solving, flexible decision making, and workplace productivity are associated with employees’ positive mood.

GallupResearch by the Gallup Organization offers further justification in its finding that disgruntled employees disengage and cost the American economy up to $350 billion a year in lost productivity.

Therefore, organizations can increase financial performance by improving operational efficiency in the many processes involving people.

Sigal Barsade

Sigal Barsade

Sigal Barsade of the Wharton School of Business contributed to the investigation of happiness’s impact on organizational productivity.
She found that positive moods prompt “more flexible decision-making, wider search behavior and greater analytic precision,” which enable the organization to take considered risks.

Jennifer Aaker

Jennifer Aaker

On the other coast, Jennifer Aaker, award-winning professor at Stanford Graduate School of Business, links workplace happiness and a sense of meaning.

She asserts that having a meaningful impact on the world is a strong predictor of happiness and that it’s possible to cultivate mindfulness and awareness of meaning in work and personal activities.
This cultivated awareness, she said, influences people’s subjective well-being and may positively affect that of others in a contagion effect.

Jonathan Haidt

Jonathan Haidt

New York University’s Jonathan Haidt, a psychologist in the Stern School of Business, takes a more philosophical view of happiness.
He redefines “wisdom” – other might say “leadership” or “self-management” – as the ability to adapt, shape the environment, and know when to move to new environments.

His moral and ethical framework includes high-level philosophical “virtues” associated with a sense of well-being and shared across cultures:

  • Courage
  • Humanity
  • Justice
  • Temperance
  • Transcendence

The Happiness HypothesisHaidt’s book, The Happiness Hypothesis: Finding Modern Truth in Ancient Wisdom , specified contributors to well-being:

  • Strong marriages
  • Physical touch
  • Meaningful relationships
  • Religious affiliation
  • Autonomy
  • Meaningful engagement in work
  • Contributing to a community through voluntary effort

Engineering organizations analyze issues according to “Is-Is Not.
Using this approach, Jonathan Haidt’s research offered some surprising happiness detractors or “is-nots”:

  • Persistent noise
  • Long commutes
  • Lack of situational and person control
  • Shame
  • Dysfunctional relationships
Matthias Mehl

Matthias Mehl

Matthias Mehl of the University of Arizona offered an additional contributor to happiness: Interpersonal dialog.
He found that volunteers who engaged in a meaningful conversation create shared meaning, strengthened their connections, and reported feeling happy.

Jennifer Michael Hecht

Jennifer Michael Hecht

Jennifer Michael Hecht’s The Happiness Myth, offers a framework for types and levels of happiness:

  • Good day, awareness, savoring, and gratitude for the fortunate conditions of one’s life
  • Good life, engaging in meaningful and challenging tasks that help provide a material quality of life and doing one’s best in any endeavor
  • Peak, choosing experiences that inspire awe and a sense of the eternal, connect to families and communities.

The Happiness MythShe cites familiar recommendations to:

  • Cultivate self-knowledge
  • Develop a clear view of one’s worth
  • Moderate desires
  • Appreciate mortality and time limits
  • Try new things
  • Increase involvement with others and the community.

Organizational policies can contribute to employees’ sense of well-being through establishing:

  • Opportunities for career movement and development
  • Regular acknowledgement and praise for a job well done
  • Focus on well-being as individuals through health and work/life integration programs

The payoffs to organizations include increased productivity, innovation and engagement.

-*How have you seen efforts to increase organizational “happiness” result in improved employee engagement, productivity, or decision-making?

Related Posts:

©Kathryn Welds

Beware of Seeking, Acting on Advice When Anxious, Sad

Just as wise grandmothers advise, it’s best to avoid decisions when upset, anxious, or sad.

Maurice Schweitzer

Maurice Schweitzer

Maurice Schweitzer and Alison Wood Brooks of Wharton and Harvard Business School’s Francesca Gino validated Grandmother Wisdom in eight experiments that demonstrated anxiety’s impact on lowering self-confidence, impairing information processing, and impeding ability to distinguish advice from neutral advisors and those with a conflict of interest.

Alison Wood Brooks

Alison Wood Brooks

They found that people experiencing anxiety tend to seek advice and act on it, but they are less able to differentiate poor advice from valid recommendations, and these results are applicable to making decisions about crucial medical treatment, financial investments, or even guidance counseling.

Francesca Gino

Francesca Gino

The team evoked anxious feeling among volunteers by presenting potentially frightening film clips and music, and asked them to judge a person’s weight based on a photograph or number of coins in a jar or solve a complex math problem.

Participants were offered money for correct judgments, and the opportunity to receive advice from others when they were uncertain.
Those who heard the scary music or saw the alarming film clip rated themselves as less confident of their decision, and were more likely to ask others for advice.
These effects were not observed when volunteers were shown a film clip that could provoke anger.

Schweitzer, Brooks, and Gino concluded that people vary in their receptivity to advice based on:

  • Advisor’s characteristics, such as expertise, consistent with Cialdini’s observation

    Robert Cialdini

    Robert Cialdini

  • Perceived difficulty of the decision
  • Decision maker’s emotional state when receiving advice

The researchers advised decision-makers to:

  • Monitor their internal states for anxiety
  • Use feedback from multiple sources when making important decisions
  • Work toward developing increased self-confidence
  • Evoke calm state, often possible with systematic breathing or mindful attention and equanimity
Catherine Hartley

Catherine Hartley

Catherine Hartley, then of New York University and Elizabeth Phelps of New York University contributed to the neuroeconomic analysis of anxiety’s impact on decision- making when they reported that brain structures responsible for regulating fear and anxiety are also involved in economic decision-making under uncertain conditions.

Elizabeth Phelps

Elizabeth Phelps

Specifically, the amygdala is crucial in learning, experiencing, and regulating both fear and anxiety and it is also implicated in decision-making in situations of potential loss.
The prefrontal cortex is specialized in controlling fear and is also involved in decisions containing risk elements.

Hartley and Phelps suggest that techniques for altering fear and anxiety may also improve economic decisions-making.

Rajagopal Raganathan

Rajagopal Raganathan

Rajagopal Raghunathan, then of New York University and Michel Tuan Pham of Columbia University demonstrated the same connection between anxiety and making decisions about gambling and job selection.

Michel Tuan Pham

Michel Tuan Pham

They conducted three experiments and found that sad individuals select high risk / high-reward gambling and job options, whereas anxious individuals are biased in favor of low-risk / low-reward options.

Raghunathan and Pham posit that anxiety tends to motivate people to reduce uncertainty whereas sadness moves people to replace rewards.
They suggest suggesting two different decision biases related to mood states.

Raghunathan and Pham add to Schweitzer, Brooks, and Gino’s recommendations for mitigating decision bias:

  • “Monitor feelings”
  • Consider alternate options
  • Speculate on future moods and preferences if each option were selected: “What would I feel better about . . .?

-*How do you mitigate the potential decision bias when anxious or sad?

Related posts:
Memorable Business Stories: Ideas and Numbers
Business Influence as “Enchantment”