Category Archives: Innovation

Innovation

Interrogative Self-Talk Trumps Self-Bolstering Pep Talks to Enhance Performance

Do affirmative self-statements actually help people perform better?

Joanne Wood

Joanne Wood

Joanne Wood  and John W. Lee of  University of Waterloo with University of New Brunswick’s Wei Qi “Elaine” (Xun) Perunovic  confirmed that  people often use positive self-statements and believe them to be effective.

However, two experiments demonstrate that the value of positive self-statements depends on the individual’s level of self-esteem.

Participants with low self-esteem who repeated a positive self-statement (“I’m a lovable person”) felt worse than people who used no positive self-statement.
They also felt worse than the comparison group when they focused on how the statement was only true.

William Swann

William Swann

Wood, Lee, and Perunovic explain the result with William Swann’s Self-Verification Theory, which suggests that people prefer that others see them as they see themselves.

Swann, of University of Texas at Austin posits that if someone has low self-esteem, a positive self-statement is inconsistent with the person’s experience and self-assessment.
As a result, it would not have “the ring of truth”, and would not have the intended bolstering effect on self-confidence and self-esteem.

This view was validated by their finding that participants with high self-esteem felt better when they repeated the positive self-statement statement and when they focused on how it was true.

Ibrahim Senay

Ibrahim Senay

Ibrahim Senay of Istanbul Sehir Universitesi, Penn’s Dolores Albarracin, and Kenji Noguchi of the University of Southern Mississippi investigated the relative impact of “declarative” self-talk, such as “positive thinking” or affirmations (“I will prevail!”) espoused by Maxwell Maltz, Norman Vincent Peale, Napoleon Hill, Dale Carnegie, and Anthony Robbins.
They compared this well-known self-improvement practice with “interrogative” self-talk, such as introspective self-inquiry (“Can I prevail?”).

Dolores Albarracín

Dolores Albarracín

Half the participants spent one minute asking themselves whether they would complete a series of anagrams before that actually began to work on the anagrams, whereas the other half to told themselves that they would complete the task.
Surprisingly to advocates of self-affirmation, the self-questioning group solved significantly more anagrams than the self-affirming group.

Kenji Noguchi

Kenji Noguchi

The researchers extended and replicated the finding by asking one group of volunteers to write “Will I” 20 times before attempting to solve the anagrams.
Another group wrote “I will” 20 times, and the third group wrote “Will” 20 times.
Those were “primed” with the self-questioning “Will I” solved nearly twice as many anagrams as people in the other groups.

Ibrahim Senay-Dolores Albarracín-Kenji Noguchi diagramAlbarracin hypothesizes that “asking questions forces you to define if you really want something…even in the presence of obstacles,” so is more effective than possibly unrealistically-positive self-affirmations.
The researchers suggest that interrogative self-talk, like interrogative discussions in behavioral counseling, persuasive messages in advertising, editorials, or legal settings, and culturally “polite” behavioral requests, may elicit more intrinsically-motivated action and goal-directed behavior.

Mark Lepper

Mark Lepper

Stanford’s Mark Lepper and David Greene collaborated with Richard Nisbett of University of Michigan in a classic study that showed routinely predictable extrinsic rewards can extinguish intrinsic motivation.

Richard Nisbett

Richard Nisbett

Interrogative self-talk may counteract suppressors to intrinsic motivation and seems to be a learnable practice that may be transferred or “generalized” from individualized learning in counseling settings.

Rohini Ahluwalia

Robert Burnkrant

Robert Burnkrant

Rohini Ahluwalia of University of Minnesota, Ohio State’s Robert Burnkrant and Southern Methodist University’s Daniel Howard found that this form of inquiry can be persuasive because it focuses the listener’s attention to the argument itself if the question isn’t especially relevant to the listener, or to the message’s source if is more pertinent.

Min Basadur

Min Basadur

Subjunctive interrogative self-talk, rather than its rhetorical counterpart, can ignite innovation and creativity in organizational settings.
Min Basadur suggests that asking oneself and other How Might We (HMW) ….? enables innovators to defer judgment and  create more options without self-conscious limitations.

Tim Brown

Tim Brown

Ideo’s CEO, Tim Brown, advocates embracing the uncertainty of “might” because it enables innovators to propose ideas “that might work or might not — either way, it’s OK. And the ‘we’ part says we’re going to do it together and build on each other’s ideas.”

This type of self-interrogatory, sometimes presented in group innovation “sprints” at Google Ventures, IDEO, Frog Design or other thought-leading organizations have been effectively been combined with structured innovative problem-solving:  

  • Understand by analyzing problems and requirements through process evaluation
  • Diverge by applying constraints to “think differently”
  • Decide by selecting solution to develop
  • Prototype by “storyboarding” the user experience, process, obstacles
  • Validate by testing prototypes with potential solution users

-*Under what circumstances have you found ‘interrogative’ self-talk to enhance performance more than affirmative self-talk?

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Will the ROWE Revolution Reach Yahoo? Results-Only Work Environments, Productivity, and Employee Engagement

Cali Ressler-Jody Thompson

Cali Ressler-Jody Thompson

Why Work SucksJody Thompson and Cali Ressler proposed compensating employees based on outputs, rather than elapsed time, in a “Results-Only Work Environments (ROWE)” policy.

This management strategy evaluated “performance, not presence” practices at Best Buy and has been implemented at another large retailer, Gap.
Is this is a return to a “piece-work” approach of decades ago?
Or is it a performance management practice that emphasizes achieving targeted results?

Why Managing SucksROWE  is being considered at such tech giants as Cisco Systems, in direct contrast to Yahoo’s recent call for employees to be present in offices.
The underlying goal of Yahoo’s “presentism” policy may be to increase innovative performance outputs, although the explanation provided to employees emphasized presence as a prerequisite for effective collaboration.

Widespread negative reaction to Yahoo’s on-site work policy, based on complaints that the policy:

  • Conveys lack of trust in employees
  • Undermines opportunities to manage complex work-life responsibilities
  • Places emphasis on “face time” rather than results
  • Leads to employee resentment and disengagement.

Erin Kelly

Erin Kelly

In contrast, University of Minnesota sociologists Erin Kelly and Phyllis Moen with University of Delaware’s Eric Tranby documented the positive impact of ROWE practices in their survey of more than 600 Best Buy employees before and after the program was implemented.

Phyllis Moen

Phyllis Moen

The researchers found turnover was reduced by 45 percent after they controlled for gender, job level, organizational tenure, job satisfaction, income adequacy, job security and turnover intentions.

Participants reported reduced stress and improved work-home interfaces by increasing employees’ schedule control, and reduced the “opting out” of the workforce due to personal commitments for both men and women.

Eric Tranby

Eric Tranby

Kelly, Moen, and Tranby opine that ROWE “moves us away from the “time cages” developed around the work day…ROWE challenges these taken-for-granted clockworks…our mantra is ‘change the workplace, not the worker’.

Rachelle Hill, also of University of Minnesota collaborated with Moen and Kelly in a related study that documented ROWE moderated turnover effects of negative home-to-work spillover, personal troubles, and physical symptoms.

-*What impacts – positive and negative – have you seen in “Performance, not Presence” workplace policies like ROWE?

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Working From Home: Calculating Cost, Time, Environmental Savings

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STEAM-powered Innovation: Science, Technology, Engineering, Arts, Mathematics

Ainissa Ramirez

Ainissa Ramirez

“Science evangelist” and former Yale professor Ainissa Ramirez argues that STEM disciplines – Science, Technology, Engineering, and Mathematics – increase curiosity, creativity, and critical thinking by asking basic questions:

  • How can we succinctly describe this phenomenon?
  • Why does this phenomenon occur?
  • How can we apply insights about this phenomenon to make practical improvements in daily life?
Henri Poincare

Henri Poincare

She advocated combing Arts disciplines with STEM to STEAM-power fresh insights, as mathematician Henri Poincare noted: ‘To create consists of making new combinations. … The most fertile will often be those formed of elements drawn from domains which are far apart.

Ramirez credits her scientific training with allowing her “to stare at an unknown and not run away, because I learned that this melding of uncertainty and curiosity is where innovation and creativity occur…”  

She added the important reminder that in these fields, “…failure is a fact of life.
The whole process of discovery is trial and error.
When you innovate, you fail your way to your answer.
You make a series of choices that don’t work until you find the one that does.
Discoveries are made one failure at a time…We just brand it differently. We call it data.”

Artists understand this trial-and-error process and the challenge of tolerating ambiguity and enduring lack of “success” until persistence enables insightful experimentation that leads to satisfying resolution.

Vi Hart

Vi Hart

STEAM practitioners include Vi Hart, “recreational mathemusician” at Khan Academy, who doodles explanations of fractal fractions aka abacabadabacaba, Fibonacci sequences in plants, Pythagorean Theorem via origami, and binary trees illustrated by Turducken, Mobius strips via the story of Wind, Mr. Ug and the big earthquake

Robert Lang

Robert Lang

Robert Lang, former CalTech physicist, merges mathematics, engineering, computing, and aesthetics to fold complex origami forms by “discovering underlying law” – just as Ainissa Ramirez suggested.

Robert Lang - Origami FishHe is a prolific artist, with paper and metal forms in public and private collections around the world, while advancing origami mathematics, computational origami,and applied origami technology in engineering, industrial design, and technology in general.

Lang advises that “the secret to productivity in so many fields — and in origami — is letting dead people do your work for you.” by building on discoveries in other fields to develop solutions to current problems.

Ron Eglash

Ron Eglash

“Ethnomathematician” Ron Eglash of Rensselaer Polytechnic Institute, showed that  African design in architecture, art, hair braiding, are based on perfect fractal patterns in which parts looks like the whole via recursive self-similar cycles.

Ron Eglash Fractal African Hair BraidingHe teaches mathematical concepts by drawing on students’ cultural backgrounds to translate mathematical ideas already present in the cultural practices, such as transformational geometry in cornrow hair braiding, spiral arcs in graffiti, least common multiples in percussion rhythms, and analytic geometry in Native American beadwork.

Raymond Chandler

Raymond Chandler

American detective writer (and former oil executive), Raymond Chandler, summarized the reciprocal contributions of science and art:

There are two kinds of truth: the truth that lights the way and the truth that warms the heart.
The first of these is science, and the second is art.
Neither is independent of the other or more important than the other.
Without art science would be as useless as a pair of high forceps in the hands of a plumber. Without science art would become a crude mess of folklore and emotional quackery.
The truth of art keeps science from becoming inhuman, and the truth of science keeps art from becoming ridiculous.

 -*How do you combine insights from other fields to shed fresh perspective on challenging dilemmas?

-*How do you persist until new variations on trial solutions succeed in resolving issues?

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Extract More Value from Meetings with Effective Questions

Shane Snow

Shane Snow

Shane Snow, co-founder of Contently.com  advocates asking incisive questions to extract more value from meetings, mentors’ guidance, and chance encounters with thought leaders and influencers.

He notes that expert journalists, researchers, innovators, and therapists are trained to ask effective questions, and their common “best practices” include:

  • Listening more than talking
  • Asking open-ended questions to avoid suggesting responses: “Who?”, “What?”, “When?”, “Where?”, “How?”, “Why?”
    They use closed-ended questions sparingly: “Is?”, “Would?” and “Do?”
  • Posing one concise question at a time.
    They avoid multiple choice questions
  • Waiting for an answer without interjecting more questions or comments.
    They rarely interrupt themselves or others
  • Tolerating the other person’s silence for several seconds before talking
  • Directly, repeatedly probing for insightful, revealing replies
  • Nodding only when the response is intelligible, logical, and understandable
  • Interjecting questions or rephrasing the original question to redirect tangential responses
  • Cross-checking information and following up possible inconsistencies with more probing questions
Sakichi Toyoda

Sakichi Toyoda

Nearly a century earlier, Sakichi Toyoda, founder of Toyota Industries introduced an iterative problem-solving approach based on posing “Five Whys” to uncover the root cause of an issue.

The Lean StartupThis technique is now-widely applied in Lean Manufacturing, and is advocated by Eric Reis in The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses .

‘”Five Whys” were reduced to “Three Whys” to uncover customer objections in sales situations, and was modified Judith Beck in cognitive therapy to identify underlying Core Beliefs that lead to negative automatic thoughts.

Judith Beck

Judith Beck

Beck softens the “Five Whys” by repeatedly asking “If that were true, what would it mean?”
Her model that suggest connections among:

Early experience->Core beliefs (schemas) ->Underlying assumptions (if/then – conditional) ->Automatic thoughts-> Physical Experiences->Self-Limiting Behaviors

Five Whys to Uncover Core Beliefs

Lois Frankel

Lois Frankel

Therapist and writer Lois Frankel illustrated the similarity of effective questions in psychotherapy sessions with those used to spur inquiry and innovative breakthroughs.
She advises interviewers and consultants to:

  • Use questions to define your purpose:
    What do you want to gain from this conversation?

    • Help
    • Advice
    • Information
    • Commitment
    • New ideas
    • Clarification of opinions or attitudes
    • Decision
      Overcoming your strengths
    • What is the “real” problem? Engineers and business people answer this question using a “Root Cause Analysis”
      • What are the options?
      • What are the likely consequences?
      • What results will justify the invested time, effort or money?
      • Ask specific questions:
        • What could we do differently?
        • Why is this important?
        • How can we best meet our objective?
        • What do you want to happen?
          • What don’t you want to happen?
          • What is the best thing that could happen?
          • What is the worst thing that could happen?
          • How will you react if you don’t follow this course of action?

Frankel advises to

  • Maintain eye contact:
  • Focus full attention on the interviewee
  • Repeat and summarize important points to verify accurate understanding
  • Listen for:
  • Content (facts)
  • Intent (feelings)
  • The way these are expressed (process).
    Warren Berger

    Warren Berger

    Journalist Warren Berger applied refined questioning in Design Thinking processes to produce innovative solutions in Glimmer: How Design Can Transform Your World .

    He advocates continued exploration of meaningful “big” questions in his blog, A More Beautiful Question.

-*What effective questioning practices have you found most helpful in achieving business results?

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“Productive Pause”, Intuition for Better Decisions

Everyday wisdom offers familiar advice to curtail impulsivity through slowing down and reflecting:

  • “Go slow to go fast”
  • “Sleep on it”
  • “Wait before sending an emotional email”
  • “Count to 10, think again”
Frank Partnoy

Frank Partnoy

Former investment banker and lawyer Frank Partnoy’s Wait: The Art and Science of Delay provides empirical evidence on the value of delay to increase the quality of decisions and performance across investment, sports, comedy, and other disciplines.Wait

Creativity experts have demonstrated the importance of an “incubation period” in developing innovative solutions, and Partnoy suggests that similar principles provide and advantage: gathering maximum information in uncertain situations, by executing decisions and performance close to the last opportunity.

University of San Diego’s Partnoy recommends a three step approach to decision-making:

1) Determine the maximum time available to gather information and take the decision
2) Consider, reflect, “incubate” on the information as long as possible
3) Act quickly at the last possible moment

Malcolm Gladwell

Malcolm Gladwell

His approach could be summarized by referring to Malcolm Gladwell’s best-seller, Blink: The Power of Thinking Without Thinking : “Don’t just blink but think.”

Nalini Ambady

Nalini Ambady

Gladwell argues that people with expert experience and insight are often skilled at using ‘adaptive unconscious’ intuition to “thin-slice” subtle cues to filter relevant information from “noise,” a concept based on Nalini Ambady and Robert Rosenthal’s research at Harvard.

Justin Albrechtsen

Justin Albrechtsen

Christian Meissner

Christian Meissner

Research by Justin Albrechtsen, Christian Meissner, and Kyle Susa  of University of Texas at El Paso demonstrated “thin-slicing” when they found that intuitive processing can lead to more accurate judgments of deception when compared with deliberative processing.

Kyle Susa

Kyle Susa

Gladwell and these researchers acknowledge that non-experts, and even experts, can be make erroneous decisions due to bias and prejudice that comes from automatic thinking and habitual cognitive heuristics like the halo effect.

Gerard Hodgkinson

Gerard Hodgkinson

Gerard Hodgkinson of Leeds University found that biased intuitive judgment may be mitigated by “devil’s advocacy” and applying analytical tools like multi-attribute decision analysis and root cause analysis.

He suggests that informed intuition or ‘intelligent-unconscious’ results from subconscious information storage, processing and retrieval, and has conducted several empirical studies to evaluate its mechanisms applied to developing business strategies.

Intuitive judgment was positively correlated with quality and speed of decisions, organizational financial and non-financial performance in at least five studies.

Hodgkinson’s team summarized recent advances in neuroscience, including functional magnetic resonance imaging (fMRI) studies to explain complementary intuitive and analytical approaches to decision making  instead of the overly-simplified notion of left brain vs right brain processing  strengths.

He synthesized intuition attributes:

  • Instantaneous insight after incubation period
  • Subjective judgments
  • Based on experience, tacit knowledge, “knowing without knowing
  • Arise through rapid, non-conscious holistic associations
  • Affectively-charged: “feels right”, experienced as ‘‘inklings’’ or ‘‘glimmerings’’
  • Lacking verbalization or conscious awareness of problem solving.

Cognitive neuroscientists have differentiated intuition from instinct and insight using functional magnetic resonance imaging (fMRI) techniques.

Instinct refers to hardwired, autonomous reflex actions, whereas insight involves recognizing and articulating a problem’s structure, and may follow from intuition.

Hodgkinson’s research suggests that intuition can be enhanced by increasing:

  • Expertise (“prepared mind” or ‘‘deep smarts’’)
  • Self-awareness (feeling and cognitive style)
  • Reflection
Akio Morita

Akio Morita

His team’s research supports an assertion by Akio Morita, co-founder of Sony and driving force behind its successful Sony Walkman, that ‘‘creativity requires something more than the processing of information. It requires human thought, spontaneous intuition and a lot of courage.’’

-*How have you used pauses or intuition to strengthen decision-making and advance business innovation?

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New Questions, “Senses” for Innovative Thinking and Problem-Solving

Tim Hurson

Tim Hurson

Canadian creativity theorist Tim Hurson developed the Productive Thinking Model (“ThinkX”), a structured approach to solving problems or generating creative ideas, outlined in Think Better: An Innovator’s Guide to Productive Thinking.

It incorporates structured questioning approaches similar to those found in Design Thinking and Innovation laboratories:

  • What’s Going On?” defines the problem’s context and potential solution structure
  • What’s the Itch?” generates an extensive list of perceived problems or opportunities, then distills these into problem clusters, which reveal highest priority issues
  • What’s the Impact?” analyzes the issue and its implications
  • What’s the Information?” provides problem details
  • Who’s Involved?” identifies involved stakeholders
  • What’s the Vision?” and “What’s Success?” specify desired changes in the future state using the mnemonic “DRIVE“:
  1. Do – What must the solution do?
  2. Restrictions – What must the solution not do?
  3. Investment – What resources can be invested?
  4. Values – What values must the solution fulfill?
  5. Essential outcomes – What are other elements specify the required future state?
  • What’s the Question?” defines the problem as a question through brainstorming, clustering and prioritizing
  • What are Answers?” generates possible solutions through the same approach of brainstorming, clustering, and prioritizing
  • What’s the Solution?” develops the suggested solution into a more robust approach using the mnemonic POWER:
  1. Positives – What’s good about the idea?
  2. Objections – What’s sub-optimal about the recommendation?
  3. What else? – What else does the solution suggest?
  4. Enhancements – How can the solution’s benefits be improved?
  5. Remedies – How can the idea’s drawbacks be corrected?
  • How are Resources Aligned?” specified tasks, timelines, milestones, deliverables, issues, mitigations, stakeholders, and project team members who execute plan.
    TED Talk
Daniel Pink

Daniel Pink

Daniel Pink’s A Whole New Mind: Why Right-Brainers Will Rule the Future outlines required innovation thinking skills to solve problems using approaches like Hurson’s Productive Thinking.

A Whole New MindHe argues that contemporary world economic conditions require six conceptual, subjective, holistic “senses” to transform abundant information into meaningful and actionable implications:

  • Design is more important than function
  • Story eclipses argument
  • Symphony” (collaborative integration) surpasses focus
  • Empathy is more relevant than logic
  • Play trumps seriousness
  • Meaning is valued above accumulation.
Seymour Epstein

Seymour Epstein

Seymour Epstein of University of Massachusetts supports Pink’s argument by positing two thinking styles in Constructive Thinking: The Key to Emotional Intelligence:Constructive Thinking

  • Rational-analytical mind, measured by intelligence tests
  • Intuitive-experiential mind, associated with emotions and more intuitive ways of knowing, and measured by Epstein’s Constructive Thinking Inventory (CTI)

This “bicameral mind” model is similar to earlier notions of “Left-brain, Right-

Carol Dweck

Carol Dweck

brain”, and Dweck’s Fixed Mindset and Growth Mindset

Howard Gardner

Howard Gardner

Like Howard Gardner of Harvard’s theory of multiple intelligences in Frames of Mind: The Theory of Multiple Intelligences, Epstein suggests that both “minds” demonstrate unique types of intelligent knowing, and the Intuitive-experiential mind can be developed to support Emotional Intelligence competences of self-awareness and self-regulation.Frames of Mind

These authors and their findings suggest the value of cultivating less analytic and conscious modes of knowing to enhance:

  • Creative problem solving
  • Emotional Intelligence skills: Self-awareness, social insight, self-regulation, managing conflict, collaboration, influence in interpersonal relationships.

-*What skills and techniques help you innovate problem solutions?

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Pattern Recognition in Entrepreneurship

Steve Blank

Steve Blank

Steve Blank, serial entrepreneur (E.piphany, Zilog, and more) and Stanford consulting associate professor, argues that entrepreneurs need two types of “wisdom” or cognitive processing:

  • Pattern recognition based on a “constrain stream of data processing in the background”
  • Epiphanies that “serendipitously snap together”, outlined in Four Steps to the Epiphany.

He provides examples of pattern recognition in each of the four phases toward “epiphany” in building a business:The Four Steps to the Epiphany

  • Customer Discovery, which assesses market potential and customer preferences
  • Customer Validation, in early sales
  • Customer Creation, including strategy definition, startup launch, and iterative product  experimentation
  • Company Building, which prepares to “Cross the Chasm” in Geoffrey Moore’s model.
    Robert Baron

    Robert Baron

    Crossing the Chasm

Robert Baron of Renssalaer Polytechnic Institute echoed Blanks emphasis on pattern recognition in his Academy of Management Perspectives article,

Opportunity Recognition as Pattern Recognition: How

Entrepreneurs “Connect the Dots” to Identify New Business Opportunities” which he said enables entrepreneurs to evaluate:

  • Economic value
  • Newness
  • Desirability

by comparing existing “mental models” or cognitive prototypes and real-world exemplars to new offerings.

Soren Kierkegaard

Soren Kierkegaard

He quoted Danish philosopher Soren Kierkegaard, “…I should …wish…for the passionate sense of the potential, for the eye which. . .sees the possible…”

Venessa Miemis

Venessa Miemis

Venessa Miemis says that pattern recognition is a critical skill for in intelligent decision making, and cites Tor Nørretranders’s The User Illusion-Cutting Consciousness Down to Size to point out that most cognitive processing is outside of normal awareness.

In fact, his research suggests that over 99.99% of the processing in the brain happens at a subconscious level, and is therefore beyond our “control.”

Tor Nørretranders

Tor Nørretranders

She added to Blank’s description of “processing in the background” that synthesizing past
experience, intuition, and common sense and sorting out the “noise” can equip people with relative accurate “best guesses” about future occurrences.

The User Illusion-Cutting Consciousness Down to Size-Tor NørretrandersHowever, if the filter is overzealous, individuals may overlook opportunities because “cognitive dissonance” makes it uncomfortable to integrate information that doesn’t fit with an existing mental model.

Another cognitive bias is overlooking the potential impact of “wild cards” refer to low-probability, high-impact events.

Nassim Nicholas Taleb

Nassim Nicholas Taleb

Nassim Nicholas Taleb introduced the related idea of black swans: unforeseen rare, difficult-to-predict, high-impact, rare events – such as financial crises, natural disasters.

He observed that these occurrences are often explained away when hindsight reveals individual and collective “blindness” to uncertainty and its large role in these rare historical events.
His book recent book, Antifragile: Things that Gain from Disorder, posits that randomness  enables strengthening processes under pressure and can catalyze positive change.

AntifragileHe celebrates volatility as a sign that recalibration may be more achievable than after long periods of stability enable risks to accumulate until a catastrophe.

Applied to career choices, he argues that a seemingly “secure” corporate job disguises dependency on a single employer – often an “at-will” employer, though he discounts the value of “economies of scale” in this work arrangement.

As a result, the unlikely possibility of unemployment leads to cataclysmic reduction in income.
In contrast, occupations with variable earnings, like sales or professional services, acclimates the individual to cyclic or unpredicted income reductions, and practice enables mitigation planning.

This perceptual bias impairs people’s accurate anticipation adaptation to changing.

Pattern recognition can be increased by mindful attention to thinking processes, and frequent self-reminders to scan for perceptual bias and unconscious cognitive processing.
However, other people’s unconscious cognitive processing can be an advantage for marketers, according to Douglas Van Praet, who suggests taking advantage of these via six steps to robust marketing in Unconscious Branding: How Neuroscience Can Empower (and Inspire) MarketingUnconscious Branding

  1. Interrupt the Recognized Pattern
  2. Create Comfort
  3. Lead the Imagination
  4. Shift the Feeling
  5. Satisfy the Critical Mind
  6. Change the Associations
  7. Take Action.

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Companion Animals in the Workplace

Technology companies like Autodesk, Google, and Amazon made news when they permitted employees to bring companion dogs to work.Dog at work

This policy was viewed as an employee benefit or “perk”, but a recent study published in International Journal of Workplace Health Management indicates that bringing a companion dog to work can lower stress levels, increase productivity and make work more satisfying.

Centers for Disease Control and Prevention

In fact, the U.S. Centers for Disease Control and National Institutes of Health conclude that companion animals can lower individuals’ cholesterol, trigylcerides, blood pressure, heart rates,  weight, stress, risk of heart attack, social isolation, inactivity, and overall healthcare costs, all of which benefit organization’s operational costs.

National Institute of Health

Randolph Barker and collaborators from Virginia Commonwealth University examined a service-manufacturing-retail company in North Carolina with 550 employees and between 20 – 30 companion dogs.

Randolph Barker

Randolph Barker

Researchers measured 76 employees’ stress levels via surveys of attitudes toward animals in general and in the workplace.
Equal numbers of employees perceived dogs’ presence as increasing or decreasing work productivity.

Employees’ perceived stress levels, measured by cortisol in saliva samples, were significantly lower and job satisfaction was higher on days when dogs were present at work.

Companion dogs at work appeared to boost interpersonal communication, organizational engagement, and morale when employees who did not own dogs asking dog owners to interact with dogs or take them for a walk.

Considerable research around the globe suggests that the stress-reducing effect of companion dogs is tied to an increase in oxytocin when humans and dogs interact.

Kerstin Uvnas-Moberg

Kerstin Uvnas-Moberg

Kerstin Uvnas-Moberg of Uppsala University and author of The Oxytocin Factor: Tapping the Hormone of Calm, Love, And Healing, reported that women and their dogs experienced similar increases in oxytocin levels after ten minutes of friendly contact, and women’s oxytocin response was significantly correlated to the quality of the bond they reported in a survey taken prior to the interacting with their dogs.

The Oxytocin Factor

Likewise, JS Odendaal and RS Meintjes, then of Pretoria Technikon, showed that friendly contact between dogs and humans release oxytocin in both and Miho Nagasawa’s team  at Azabu University found that amount of oxytocin among dog owners increased with the amount of time they shared eye contact with their dogs.

Suzanne C. Miller’s research group showed that oxytocin increased among women but not men after greeting their companion dog when returning home from work.

Christopher Honts

Christopher Honts

Christopher Honts and Matthew Christensen of Central Michigan University extended findings on stress reduction to evaluate trust, team cohesion and intimacy among teams collaborating on tasks when a well-trained, hypoallergenic dog was present.
During a collaborative creative thinking exercise, participants rated teammates higher on trust and teamwork than those without a dog.

Teams with a dog during the prisoner’s dilemma measure of trust and collaboration were 30% less likely to betray teammates accused of being co-conspirators in a hypothetical crime scenario.

Hiroshi Nittono

Hiroshi Nittono

Hiroshi Nittono and team at Hiroshima University demonstrated improved performance on problem-solving, attention, perceptual discrimination, and motor performance tasks after volunteers viewing images of baby animals compare with adult animals or food, reported in Public Library of Science .

Despite evidence that companion animals in the workplace reduce stress, increase perceptual and problem-solving capabilities and health indicators, barriers include:

  • Cultural objections to dogs and other animals
  • Allergies to companion animals
  • Animals without proper obedience and social skills training for the workplace

-*What do you think about potential financial and morale benefits of companions animals in the workplace?

Gromit

Gromit

<-Will this

Miss Sarah's Guide

Miss Fido Manners

be replaced with this? <—————>

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Effective Questions as Change and Innovation Catalyst

James Thurber

James Thurber

American humorist and cartoonist James Thurber reassured his readers that “It is better to know some of the questions than all of the answers,” a dictum supported by philosophers, mindfulness meditation practitioners, psychotherapists, scientists, artists, and creative others.

Given the importance of questioning, many resources are available to refine skill in inquiry: understanding others’ questions, framing high-impact queries, responding to others, and using questions to catalyze individual and organizational change.

QBQJohn Miller’s sales-oriented QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life advocates understanding the intent of statements phased as questions by crafting “What?” and “How?” questions instead of defense-provoking “Why?”

His approach is applicable in organizational management and change situations, and argues for increasing personal accountability while decreasing blame by focusing on the underlying work concerns like achieving revenue targets, deliverable timelines, customer satisfaction goals, cost savings.

The Art of Powerful QuestionsLike Miller, Eric Vogt, Juanita Brown, David Isaacs advocate “What?” questions in The Art of Powerful Questions: Catalyzing Insight, Innovation, and Action.

This team asserts that high-impact questions in business situations are valuable because they

• Evoke the listener’s curiosity, imagination, creative problem-solving, new possibilities
• Stimulate reflective conversation
• Provoke thoughtful consideration of diverse perspectives, contributions
• Clarify underlying assumptions
• Generates energy, progress, improvement
• Focus attention on issues and alternatives
• Memorably resonate with meaning
• Articulate progress toward shared understanding
• Suggest more questions

Dennis Matthies

Dennis Matthies, Chief Questioning Officer of Training organization Vervago supplies the “how” of questioning by helping business participants refine skill in formulating seven types of “precision” analytic questions, drawing on formal logic and critical thinking disciplines:

  • Assumption Questions, including existence, uniqueness, measurement, possibility, value, audience, time constancy, category, similarity
  • Basic Critical Questions (BCQ), including data, source
  • Questions of Clarification, including ambiguity/vagueness, “pivot table” segmentation for granular analysis
  • Go/No Go Questions, including “meeting basics and participation”, participant motivation analysis, inquiry focus

Vervago advocates “precision” responses to questions by:

  • Referring to the question
  • Answering briefly
  • Anticipating and addressing underlying concerns embedded in the question.
David Cooperrider

David Cooperrider

David Cooperrider of Case Western Reserve University broadened the vision of effective questioning’s potential impact when he developed Appreciative Inquiry (AI) as an affirmative approach collaborative organizational change.

This approach reduces resistance by focusing on desired change instead of the perceived problem, outlined in his book, with Diana Whitney, Appreciative Inquiry: A Positive Revolution in Change.

Appreciative InquiryAI’s “4Ds” of organizational change share some similarities with Design Thinking Processes:

  • Discovery Phase – Appreciating strengths and best practices of the current situation
  • Dream Phase – Envisioning the value and benefits of a proposed change
  • Design Phase – Defining processes and organizational structures that can deploy demonstrated strengths while moving toward a defined change state
  • Destiny Phase – Strengthen the organizational system’s capacity to sustain ongoing positive change

-*How do you use questions to clarify direction and initiate change?

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How Can Dance Inform Business Thinking?

Peter Lovatt

Peter Lovatt founded the Dance Psychology Lab at the University of Hertfordshire, which combines his performance experience as a professional dancer with his training as a research psychologist.

In several TED talks, he marvels at his career trajectory because he “was rubbish at school,” and was relegated to Special Education classes, probably due to his undiagnosed ADHD.

His career demonstrates an innovative synthesis of disciplines with his current research agenda investigating the impact of dance on problem solving using divergent thinking and convergent thinking strategies.

Peter Lovatt at TED

Lovatt’s experiments demonstrated that volunteers who engaged in improvised dance movements solved divergent thinking problems more quickly than when they performed more structured dance maneuvers, or no movement at all.

Similarly, his work showed these volunteers increased their speed of solving convergent thinking problems after they engaged in choreographed dance moves.

These findings may not imply that innovation teams should engage in structured and unstructured movements at work, but it does support the positive impact of dance movement on neural processing speed and problem solving.

Lovatt extended this work to patients with Parkinson’s disease, known to disrupt divergent thinking processes, to validate his findings with normal volunteers.
He demonstrated that Parkinson’s disease patients improved the divergent thinking problem solving after they engaged in improvised dance sequences, and hypothesized that these patients develop new neural pathways to “work around” dopamine-depleted blockages.

Peter Lovatt leading dance experiment

Lovatt’s group found increases in self-esteem among participants in dance styles that:

  • Include more improvisational elements (“high degree of tolerance for not getting it right”),
  • Are gender or culturally neutral
  • Raise the heart rate
  • Are repetitive
  • Encourage looser fitting clothes (in contrast to ballet)
  • Are non-competitive

Related Post on impact of dance:
Oxytocin Increases Empathic Work Relationships, Workplace Trust, Generosity 

Twyla Tharp

MacArthur Fellowship and Tony Award-winning choreographer Twyla Tharp discussed innovation and collaboration through the lens of dance in two books with lessons applicable to business.

In The Creative Habit: Learn It and Use It for Life she asserts that creative expression requires perseverance, practice, hard work, “showing up,” and cultivating systematic habits to act upon innovative initiative.

This echoes the action-orientation advocated by Malcolm Gladwell in his observation of 10,000 hours of practice to develop virtuoso performance and by sports psychologist K. Anders Ericsson, summarized in these related posts:

Tharp’s The Collaborative Habit: Life Lessons for Working Together discusses both how collaboration can change the participants, and practical approaches to collaborative creation – which she acknowledges has not been completely smooth in some of her work with luminaries including Richard Avedon, Mikhail Baryshnikov, Bob Dylan, Milos Forman,  Norma Kamali, Frank Sinatra.
Two related posts on Collaboration are:

Dance provides a fresh perspective and metaphor for business challenges including problem solving, innovation, and collaboration.

-*How do you react to Lovatt’s and Tharp’s application of movement in problem solving, collaboration and innovation?