Air Time Matters: Speak Up in the First Five Minutes of a Meeting

Women’s expertise, influence, and impact in work and school settings continue to be undervalued.

Marvin Shaw

Marvin Shaw

More than thirty years ago, University of Florida’s Marvin Shaw observed that participation in small group approximates the 80/20 Principle:Richard Koch - The 80-20 Principle

  • In a 5 member team, 2 members make 70% of comments
  • In a  6 member team, 3 members make 70% of comments
  • In a  8 member team, 3 members make 67% of comments

Most of the comment contributors were men, and those who speak most are typically viewed as most influential, according to Melissa Thomas-Hunt of University of Virginia.
This suggests that women can be at a disadvantage in groups if they don’t speak up.

Melissa Thomas-Hunt

Melissa Thomas-Hunt

Thomas-Hunt found that women were less influential in small groups even when they possessed specific expertise in a stereotypically male endeavor, survival skills.
Further, women with expert knowledge were judged as less expert by others.

Conversely, men who possessed expertise were more influential than expert women.
Overall group task performance was affected by these dynamics:  Groups with a female expert made less accurate assessments than groups with a male expert, perhaps because females’ expertise was discounted or ignored due to gender-related expectations for specific competencies.

Christopher Karpowitz

Christopher Karpowitz

Women spoke less when there are fewer women in a group, but not when women predominated and decisions were made by majority rule, according to Christopher Karpowitz of Brigham Young University, Princeton University’s Tali Mendelberg and Lee Shaker of Portland State University.

Tali Mendelberg

Tali Mendelberg

They also found that women spoke equally in small groups when there were few women but the decision required unanimous vote.
One implication is that women benefit from building consensus when they are in the minority.

Lee Shaker

Lee Shaker

Women’s tendency not to speak up in groups begins well before they enter the workplace, found Harvard’s Catherine Krupnick.
She and her team investigated differences between male and female students’ participation in classroom discussion and the impact of the instructor’s gender on students’ participation.

They reviewed videotapes of 12 women and 12 men instructors, and concluded that male students talked two and a half times longer than female students when the instructor was male and the majority of the students were male — a frequent situation in many educational and work organizations.
On the other hand, female students spoke almost three times longer when instructors were female.

Women students were interrupted more frequently than their male counterparts, most often by other women, and leading them to withdraw from the discussion for the remainder of the class.

Krupnick posited that women’s lower participation in classrooms – and perhaps in other small groups – may be explained by their:

  • Inability or unwillingness to compete against men
  • Vulnerability to interruption
  • Inability to interject into men’s and other women’s discourse “runs” – long uninterrupted statements
  • Individual differences in assertiveness, confidence, and speed of formulating responses
Elizabeth Aries

Elizabeth Aries

Amherst’s Elizabeth Aries noticed that groups composed entirely of women students tended to have a participatory style in which women took turns and spoke for about equal amounts of time throughout the class hour.

In contrast, male groups appeared more contest-like, with extremely uneven amounts of talk per man.
They competed by telling personal anecdotes or raising their voices to establish hierarchies of participation, and this competitive style persisted in mixed-gender groups.

Kathleen Welch-Torres, then of Yale, compared women’s and men’s assertiveness in class discussions at Yale and Brown (mixed-gender institution) with women’s class participation at Wellesley and Smith (single-gender).
She reported that women at both of the mixed-sex institutions were verbally less assertive than men, by using “hedges,” qualifiers and questioning intonations.
However, women at the single-gender institutions Smith and Wellesley were more assertive than women at Yale and Brown and more assertive than men at the coeducational institutions.

Larraine Zappert

Larraine Zappert

Kendyll Stansbury

Kendyll Stansbury

Welch-Torres linked these behaviors to measures of self-esteem and her findings are similar to those of Stanford’s Laraine Zappert and Kendyll Stansbury  who reported that female graduate students held lower self-esteem, less trust in their judgments, and greater fear of making mistakes than male graduate students.

Recommendations to help women move toward fuller participation in small groups from Melissa Thomas-Hunt and Margaret Neale of Stanford include:

Margaret Neale

Margaret Neale

  • Before a meeting:
    • Ask trusted attendees to:
      • Support your ideas during the meeting
      • Solicit your input in the meeting
    • Refer to your specific expertise during the meeting
    • Set a goal for number of contributions in the first five minutes of a meeting
    • In a meeting:
      • If interrupted: Restate, rephrase and provide specific evidence based on expertise
      • Showcase  others’ expertise by soliciting their input
      • Create environment in which  other participants have equal opportunity to participate
      • Urge members to consider each alternative, rather than disregarding suggestions presented by “lower status” individual

-*How do you ensure that your expertise is recognized and influential in small group settings?

-*What “best practices” do you apply to ensure active participation by women and minority-group members?

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Is Optimistic View of the Future associated with Disabilities, Shorter Life Expectancy?

Frieder Lang

Frieder Lang

Frieder Lang of the University of Erlangen-Nuremberg and German Institute for Economic Research and his colleagues challenged the robust, replicated finding that optimism is associated with positive health outcomes.

David Weiss

David Weiss

Lang with University of Zurich’s David Weiss and Denis Gerstorf of Humboldt-University of Berlin and German Institute for Economic Research examined data from 1993 to 2003  German Socio-Economic Panel household surveys.

Denis Gerstorf

Denis Gerstorf

The team collaborated with Gert Wagner of German Institute for Economic Research and Max Planck Institute for Human Development evaluated approximately ratings from 40,000 people 18 to 96 years old, concerning their current and predicted life satisfaction in five years.

Gert Wagner

Gert Wagner

Their disruptive finding is that participants who expected highest life satisfaction in five years were more likely to experience disability and death within the following decade.

Five years after the first interviews:

  • 43 percent of participants were more satisfied with their lives than predicted,
  • 25 percent predicted accurately
  • 32 percent overestimated their life satisfaction with an optimistic bias.

Lang, Weiss, Gerstorf, and Wagner calculated that overestimating future life satisfaction was related to a 9.5 percent increase in reporting disabilities and a 10 percent increased incidence of death.

The youngest participants had the most optimistic outlook, whereas middle-aged adults made the most accurate predictions, but became more pessimistic over time.

Lauren Alloy

Lauren Alloy

Older adults’ predictions of future life satisfaction may be more accurate, albeit less optimistic, consistent with Shelley Taylor, Ellen Langer, Lauren Alloy, Lyn Abramson and others demonstration of an “optimism bias” and “depressive realism.”

Lyn Abramson

Lyn Abramson

In contrast to findings that higher income is associated with better health outcomes, Lang’s team found that stable, good health and income were associated with expecting a greater decline compared with those in poor health or with low incomes.
In contrast to other findings, higher income was related to a greater risk of disability.

Shelley Taylor

Shelley Taylor

Lang and team concluded that the outcomes of optimistic, accurate or pessimistic forecasts may depend on age, available resources, and motivation to adopt health-improving behaviors.
They acknowledged that unrealistic optimism about the future may help people feel better when they are facing inevitable negative outcomes, such as terminal disease.

Neil Weinstein

Neil Weinstein

Similarly, Neil Weinstein of Rutgers found that people may underestimate susceptibility to harm from a variety of hazards.
Close to 300 volunteers across age, gender, educational levels and occupational groups, demonstrated an optimism bias that they were less at risk than peers.

Weinstein hypothesized that optimism bias may be introduced when people extrapolate from their past experience to estimate their future vulnerability.
Therefore, volunteers future expectations may be biased  because they tended not to expect problems they had not already experienced.

He demonstrated that these personal risk judgments were not correlated with volunteers’ actual objective risk factors, suggesting that volunteers did not modify their optimistic biases based on laboratory findings, physical examination, and reported health habits.
Positive illusions persist even in the face of contradictory evidence.

Eric Kim

Eric Kim

These findings that optimistic bias may not be associated with positive health outcomes contrasts with findings from including University of Michigan’s Eric S Kim, Nansook Park, and Christopher Peterson, who found that “Dispositional Optimism” protects older adults from stroke.

George Patton

George Patton

Similarly, George Patton and colleagues at Royal Children’s Hospital in Parkville, Victoria, Australia reported that optimism has a somewhat protective effect on adolescent health risks in a prospective study.

Eric Giltay

Eric Giltay

Yet another counterpoint to Lang and team’s work was offered by Eric Giltay and colleagues at Leiden University Medical Center Johanna Geleijnse, Frans Zitman, Brian Buijsse, and Daan Kromhout, who demonstrated that optimists typically report healthier habits, like less smoking and drinking alcohol, more physical activity and consumption of fruit, vegetables and whole-grain bread.

-*What do you make of these conflicting findings about optimism’s role in health outcomes?

-*How have you seen optimism relate to health outcomes: Does it seem to drive healthy behaviors and outcomes or poorer health?

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Interrogative Self-Talk Trumps Self-Bolstering Pep Talks to Enhance Performance

Do affirmative self-statements actually help people perform better?

Joanne Wood

Joanne Wood

Joanne Wood  and John W. Lee of  University of Waterloo with University of New Brunswick’s Wei Qi “Elaine” (Xun) Perunovic  confirmed that  people often use positive self-statements and believe them to be effective.

However, two experiments demonstrate that the value of positive self-statements depends on the individual’s level of self-esteem.

Participants with low self-esteem who repeated a positive self-statement (“I’m a lovable person”) felt worse than people who used no positive self-statement.
They also felt worse than the comparison group when they focused on how the statement was only true.

William Swann

William Swann

Wood, Lee, and Perunovic explain the result with William Swann’s Self-Verification Theory, which suggests that people prefer that others see them as they see themselves.

Swann, of University of Texas at Austin posits that if someone has low self-esteem, a positive self-statement is inconsistent with the person’s experience and self-assessment.
As a result, it would not have “the ring of truth”, and would not have the intended bolstering effect on self-confidence and self-esteem.

This view was validated by their finding that participants with high self-esteem felt better when they repeated the positive self-statement statement and when they focused on how it was true.

Ibrahim Senay

Ibrahim Senay

Ibrahim Senay of Istanbul Sehir Universitesi, Penn’s Dolores Albarracin, and Kenji Noguchi of the University of Southern Mississippi investigated the relative impact of “declarative” self-talk, such as “positive thinking” or affirmations (“I will prevail!”) espoused by Maxwell Maltz, Norman Vincent Peale, Napoleon Hill, Dale Carnegie, and Anthony Robbins.
They compared this well-known self-improvement practice with “interrogative” self-talk, such as introspective self-inquiry (“Can I prevail?”).

Dolores Albarracín

Dolores Albarracín

Half the participants spent one minute asking themselves whether they would complete a series of anagrams before that actually began to work on the anagrams, whereas the other half to told themselves that they would complete the task.
Surprisingly to advocates of self-affirmation, the self-questioning group solved significantly more anagrams than the self-affirming group.

Kenji Noguchi

Kenji Noguchi

The researchers extended and replicated the finding by asking one group of volunteers to write “Will I” 20 times before attempting to solve the anagrams.
Another group wrote “I will” 20 times, and the third group wrote “Will” 20 times.
Those were “primed” with the self-questioning “Will I” solved nearly twice as many anagrams as people in the other groups.

Ibrahim Senay-Dolores Albarracín-Kenji Noguchi diagramAlbarracin hypothesizes that “asking questions forces you to define if you really want something…even in the presence of obstacles,” so is more effective than possibly unrealistically-positive self-affirmations.
The researchers suggest that interrogative self-talk, like interrogative discussions in behavioral counseling, persuasive messages in advertising, editorials, or legal settings, and culturally “polite” behavioral requests, may elicit more intrinsically-motivated action and goal-directed behavior.

Mark Lepper

Mark Lepper

Stanford’s Mark Lepper and David Greene collaborated with Richard Nisbett of University of Michigan in a classic study that showed routinely predictable extrinsic rewards can extinguish intrinsic motivation.

Richard Nisbett

Richard Nisbett

Interrogative self-talk may counteract suppressors to intrinsic motivation and seems to be a learnable practice that may be transferred or “generalized” from individualized learning in counseling settings.

Rohini Ahluwalia

Robert Burnkrant

Robert Burnkrant

Rohini Ahluwalia of University of Minnesota, Ohio State’s Robert Burnkrant and Southern Methodist University’s Daniel Howard found that this form of inquiry can be persuasive because it focuses the listener’s attention to the argument itself if the question isn’t especially relevant to the listener, or to the message’s source if is more pertinent.

Min Basadur

Min Basadur

Subjunctive interrogative self-talk, rather than its rhetorical counterpart, can ignite innovation and creativity in organizational settings.
Min Basadur suggests that asking oneself and other How Might We (HMW) ….? enables innovators to defer judgment and  create more options without self-conscious limitations.

Tim Brown

Tim Brown

Ideo’s CEO, Tim Brown, advocates embracing the uncertainty of “might” because it enables innovators to propose ideas “that might work or might not — either way, it’s OK. And the ‘we’ part says we’re going to do it together and build on each other’s ideas.”

This type of self-interrogatory, sometimes presented in group innovation “sprints” at Google Ventures, IDEO, Frog Design or other thought-leading organizations have been effectively been combined with structured innovative problem-solving:  

  • Understand by analyzing problems and requirements through process evaluation
  • Diverge by applying constraints to “think differently”
  • Decide by selecting solution to develop
  • Prototype by “storyboarding” the user experience, process, obstacles
  • Validate by testing prototypes with potential solution users

-*Under what circumstances have you found ‘interrogative’ self-talk to enhance performance more than affirmative self-talk?

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What Do (Executive) Women (and Men) Want? Accenture Uncovers Priorities

Martha Bernays Freud-Sigmund Freud

Martha Bernays Freud-Sigmund Freud

Accenture’s online survey of 4,100 business executive women and men born between 1946 and 1994 from medium to large organizations across 33 countries sought to answer the updated version of Sigmund Freud’s question: “What do women want?”

Conducted in November 2012, the survey’s margin of error is +/-2 percent, with at least 100 respondents from each country, except Denmark, Finland, Norway and Sweden where the combined number totaled 200.

It provides some answers:  Women’s – and men’s top priorities in defining career success are:

  • Work-life balance
  • Money
  • Recognition
  • Autonomy
Frederick Herzberg

Frederick Herzberg

This finding contradicts Frederick Herzberg’s theory that people are less motivated by “hygiene factors” like work-life balance and money than “motivation factors” like recognition and autonomy.

In contrast to Yahoo’s much-publicized ban on working remotely, 80 percent of male and female respondents reported that having flexibility in their work schedule is extremely or very important to work-life balance and more than three-quarters (78 percent) agree technology enables them to be more flexible with their schedules.

This is an important value statement in light of landmark findings that lack of flexibility and control in work environments has been associated with poorer health indicators and status than roles with greater flexibility

Hannah Kuper

Hannah Kuper

Hannah Kuper and Michael Marmot of University College London analyzed health outcomes of British civil service workers in the Whitehall I and II studies and found employees with least control over their work lives, typically associated with lower employment grade and lower social class, consistently had the poorest well-being and the highest mortality rates.

Michael Marmot

Michael Marmot

Marmot with other researchers who analyzed Whitehall study data, including Geoffrey Rose, surmise that not having discretion over how a task is accomplished, underutilizing skills, lack of clarity and predictability in job role can lead to job stress and physical indicators like abnormal heart rate and blood pressure, increased blood cortisol.

Erin Kelly

Erin Kelly

Phyllis Moen

Phyllis Moen

More than half of all respondents said they declined a job due to concerns about its impact on work-life balance, also reported by Erin Kelly and Phyllis Moen of University of Minnesota, suggesting that Yahoo’s policy could lead to significant attrition over time.

To realize monetary goals, the majority of respondents – 49 percent of women and 57 percent of men – had asked for or negotiated a pay raise, and four out of five respondents who negotiated a pay raise received one.

These rates represent a substantial increase over the year before in which 44 percent of women and 48 percent of men reported asking for a pay increase.
Notably, the percentage of men requesting more money increased considerably more than the percentage of women in that year period.

Linda Babcock

Linda Babcock

This result is more encouraging than Linda Babcock’s finding that women tend not to ask for raises, and tend not to receive them when they do ask.

Sheryl Sandberg

Sheryl Sandberg

Even Sheryl Sandberg wasn’t inclined to negotiate for her salary when offered the role as COO of Facebook until she forcefully urged by her husband and brother-in-law, she revealed on 60 Minutes while promoting Lean In.

The Accenture study may demonstrate a changing trend for the better:  Almost half of all respondents reported that they had asked for a promotion, suggesting greater willingness to advocate for themselves to achieve the second priority, monetary reward.

-*How well do Accenture’s findings reflect your career priorities?

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Women’s Likeability – Competence Dilemma: Overcoming the Backlash Effect

Madeline Heilman

Madeline Heilman

Aaron Wallen

Aaron Wallen

Almost a decade ago, New York University’s Madeline Heilman and colleagues Aaron Wallen, Daniella Fuchs and Melinda Tamkins, demonstrated the challenge women face when they are seen as successful in traditionally-male roles.

Melinda Tamkins

Melinda Tamkins

The team conducted three experimental studies with 242 volunteers to investigate reactions to a woman’s success in a male gender-typed job and found that when women are recognized as successful in roles dominated by men, they are less liked than equally successful men in the same fields.

Tyler Okimoto

Tyler Okimoto

Heilman extended the work with Tyler Okimoto, now at University of Queensland, in three additional experimental studies to evaluate whether successful women’s likeability challenge is attributable to perceived deficit in nurturing and socially- sensitive “communal” attributes, which include warmth and “niceness.”
They found that successful women managers avoided interpersonal hostility, dislike, and undesirability when they or others conveyed “communal” attributes, through their behaviors, testimonials of others, or their role as mothers.

Frank Flynn

Frank Flynn

Stanford’s Frank Flynn demonstrated the competence-likeability disconnect when he taught a Harvard Business School case of Silicon Valley venture capitalist and entrepreneur Heidi Roizen.

Heidi Roizen

Heidi Roizen

He and collaborator Cameron Anderson of UC Berkeley changed Heidi’s name to “Howard Roizen” for half of the students.

Cameron Anderson

Cameron Anderson

Flynn and Anderson asked student who read the Heidi case and those who read the Howard case to rate Heidi and Howard on several dimensions before the class meeting.

Students rated Heidi as highly competent and effective as Howard, but they evaluated her as unlikeable and selfish, and wouldn’t want to hire her or work with her.

Whitney Johnson-Lisa Joy Rosner

Whitney Johnson-Lisa Joy Rosner

A more recent example of backlash toward high-profile, accomplished women was illustrated by Whitney Johnson, co-founder of Rose Park Advisors (Disruptive Innovation Fund), and Lisa Joy Rosner, Chief Marketing Officer of NetBase, in their evaluation of social media mentions of Marissa Mayer, Sheryl Sandberg and Anne-Marie Slaughter.

Johnson and Rosner evaluated “Brand Passion Index” (BPI) for Mayer, Sandberg, and Slaughter over 12 months by

  • Activity (number of mentions)
  • Sentiment (positive or negative)
  • Intensity (strong or weak sentiment).

Public Opinion-Mayer-Sandberg-SlaughterThese competent, well-known women were not liked, and were evaluated with harsh negative attributions based on media coverage and at-a-distance observations:

  • Marissa Mayer, Yahoo’s CEO, was described as impressive and super-smart, and annoying, terrible bully
  • Facebook’s COO Sheryl Sandberg‘s was characterized as truly excellent, successful working mom and crazy bizarre
  • Anne-Marie Slaughter, former director of Policy Planning at the U.S. State Department, was depicted as an amazing, successful mother and destructive, not a good wife
Laurie Rudman

Laurie Rudman

The competence-likeability dilemma is illustrated in hiring behavior, demonstrated in experiments by Rutgers University’s Laurie Rudman and Peter Glick of Lawrence University.

The team asked volunteers to simulate hiring decisions for male and female candidates for a “feminized” managerial role and a “masculinized” managerial role.

Peter Glick

Peter Glick

Applicants were presented as:

  • “Agentic” (stereotypically male behaviors) or
  • “Communal” (stereotypically male behaviors) or
  • “Androgynous” (combining stereotypically male and female behaviors)

Women who displayed “masculine, agentic” traits were viewed as less socially skilled than agentic males.
They were not selected for the “feminized” job, but this hiring bias did not occur when agentic women applied for the “male” job.

In contrast to the “agentic” women, both male and female “communal” applicants received low hiring ratings, pointing to the penalty for being perceived as “nice.

“Androgynous” female applicants were not discriminated against.

Rudman and Glick noted that “… women must present themselves as agentic to be hireable, but may therefore be seen as interpersonally deficient.”
They advise women to “temper their agency with niceness.”

Linda Babcock

Linda Babcock

Once women receive job offers, the competence-likeability disconnect continues when they negotiate for salary and position, reported by Linda Babcock of Carnegie Mellon.
Her research demonstrated and replicated negative evaluations of women who negotiate for salaries using the same script as men.

Deborah Gruenfeld

Deborah Gruenfeld

Stanford’s Deborah Gruenfeld suggested that the likeability-competence dilemma may result from women’s challenges in integrating expansive, powerful body language with more submissive, appeasing behavior to build relationships and acknowledge others’ authority.

She posited that many women have been socialized to adopt less powerful body positions and body language including:

  • Smiling
  • Nodding
  • Tilting the head
  • Applying fleeting eye contact
  • Speaking in sentence fragments with uncertain, rising intonation at sentence endings.

In addition, many people expect women to behave in these ways, and negatively evaluate behaviors that differ from expectations.

Body language is the greatest contributor to split-second judgments of people’s competence, according to Gruenfeld.
She estimated that body language is responsible for about 55% of judgments, whereas self-presentation accounts for 38%, and words for just 7% — in less than 100 milliseconds.

Her earlier work considered the impact of body language on assessments of power, whereas her more recent work investigates gender differences in attributions of competence and likeability.

The likeability-competence dilemma may be improved by shifting from “playing high” or taking space when demonstrating competence and authority.
Gruenfeld noted that this powerful body language may be risky for women unless counterbalanced with “playing low” or giving space when conveying approachability, empathy, and likeability.

Posing in more powerful positions for as little as two minutes can change levels of testosterone, a marker of dominance, just as holding a submissive posture for the same time can increase cortisol levels, signaling stress, according to Gruenfeld.

To enable versatile application of powerful “playing high” with more familiar “playing low,” Gruenfeld urges women to practice both awareness and “the mechanics of powerful body language.”

Alison Fragale

Alison Fragale

Women’s competence-likeability dilemma is not mitigated by achieving workplace success and status.
University of North Carolina’s Alison Fragale, Benson Rosen, Carol Xu, Iryna Merideth found that successful women – and men, like Mayer, Sandberg, and Slaughter, are judged more harshly for mistakes than lower status individuals who make identical errors.

Benson Rosen

Benson Rosen

Fragale’s team found that observers attributed greater intentionality, malevolence, self-concern to the actions of high status wrongdoers than the identical actions of low status wrongdoers, and recommended more severe punishments for higher status individuals in two experiments.

Iryna Meridith

Iryna Meridith

The team found preventive and reparative value in the shunned qualities of warmth and likeability.
Wrongdoers who demonstrated affiliative concern for others, charitable giving, and interpersonal warmth built a reservoir of goodwill that could protect from the impact of subsequent mistakes and transgressions.

Navigating the Likeability-Competence dilemma requires demonstrating both capacities, depending on situational requirements.
Learning this skill can take a lifetime.

-*How do you convey likeability AND competence?

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ROI of Effective Managers

Dilbert and Pointy-Haired Boss

Dilbert and Pointy-Haired Boss

Inept managers cause stress, cynical posting of Dilbert cartoons, and foment incredulous recounting of unparalleled cluelessness.
However, the all-too-rare effective manager delivers a creditable Return on Investment.

Edward Lazear

Edward Lazear

Stanford’s Edward Lazear and Kathryn Shaw collaborated with Christopher Stanton, now of of University of Utah to study the impact of nearly 2000 supervisors on more than 23,000 employees’ output productivity in a large  services firm.

Kathryn Shaw

Kathryn Shaw

They found that although there is substantial variation in managerial quality, as measured by their effect on worker productivity, the skillful managers in this workplace improved productivity by 10 percent.

Christopher Stanton

Christopher Stanton

Lazear, Shaw and Stanton demonstrated that replacing managers rated in the lower 10% of boss quality by employee output with managers in the upper 10%, the resulting increase in team total output is about the same amount as adding one worker to a nine member team.

In addition, effective managers are associated with increased productivity among both top-rated workers and the lowest-performing workers, with greater performance increases among the firm‘s top performers.

The researchers noted that employees’ peers had negligible impact on productivity measures, so they concluded that productivity increases are significantly influenced by managerial behaviors.

These findings point to the importance of hiring skilled managers and improving or removing unskilled managers to drive productivity and associated profit.

As a result, pre-employment assessment and managerial training industries are required to demonstrate efficacy in selecting already-skilled managers, and transforming less-skilled managers into top performing supervisors.

Some argue that developing managerial skill is a long-term behavior change because many of the interpersonal behaviors of effective managers have long-standing characterological roots.

For example, Lazear reported that the best managers in this large sample demonstrated humility and a sense of humor in their efforts to teach and motivate employees.
These attitudes develop over years, and may not be amenable to short-term training interventions.

Randy Hodson

Randy Hodson

Randy Hodson of Ohio State University conducted an ethnographic study of “worker citizenship behavior”, including level of work effort, absenteeism, and employee engagement.

He found “manager citizenship behavior” has the greatest impact on employee engagement, work effort, and employee’s related productivity.
These management behaviors include:

  • Leadership practices
  • Communication style
  • Commitment to worker job security
  • Providing appropriate work supplies and tools to achieve workers’ output requirements
  • Absence of “management abuse.”

Managers who respected worker rights and maintained an effective, productive environment for workers  had workers who invested more efforts in work and achieved greater productivity, besides having a better relationship with each other and with bosses.

Watson Wyatt TowersWatson Wyatt’s WorkUSA 2009 survey of 13,000 full-time U.S. workers across all job levels and in all major industries that organizations with highly engaged employees had:

The report found waning employee engagement over job tenure:  Employee engagement is highest in the first six months on the job, and is more than 11 percent higher during that “honeymoon period” than for longer-tenure employees.
Employee engagement drops nine percent after the first six months on the job, and continues to decline.

Watson Wyatt’s regression analysis of these data found that this 11% decline in employee engagement has the same expected impact on employee productivity as a decline of assets per employee of nearly 0.6 percent.

To offset the impact on productivity, a typical firm would need to invest more than $2,700 per employee.

A similar regression analysis controlled for industry, firm size and capital intensity and estimated that 11% decline in engagement is associated with a 1.7 percent reduction in market value.
For the typical S&P 500 firm, this decreased expected market value could be $216 million, suggesting that managerial behavior is a critical determinant of productivity and ultimate market value.

The challenge for top management is to evaluate sustained improvement in managerial behavior attributable to managerial learning and development interventions, to ensure Return on Investment for managerial development.

-*What managerial attitudes and behaviors have you seen increase employee productivity?

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Will the ROWE Revolution Reach Yahoo? Results-Only Work Environments, Productivity, and Employee Engagement

Cali Ressler-Jody Thompson

Cali Ressler-Jody Thompson

Why Work SucksJody Thompson and Cali Ressler proposed compensating employees based on outputs, rather than elapsed time, in a “Results-Only Work Environments (ROWE)” policy.

This management strategy evaluated “performance, not presence” practices at Best Buy and has been implemented at another large retailer, Gap.
Is this is a return to a “piece-work” approach of decades ago?
Or is it a performance management practice that emphasizes achieving targeted results?

Why Managing SucksROWE  is being considered at such tech giants as Cisco Systems, in direct contrast to Yahoo’s recent call for employees to be present in offices.
The underlying goal of Yahoo’s “presentism” policy may be to increase innovative performance outputs, although the explanation provided to employees emphasized presence as a prerequisite for effective collaboration.

Widespread negative reaction to Yahoo’s on-site work policy, based on complaints that the policy:

  • Conveys lack of trust in employees
  • Undermines opportunities to manage complex work-life responsibilities
  • Places emphasis on “face time” rather than results
  • Leads to employee resentment and disengagement.

Erin Kelly

Erin Kelly

In contrast, University of Minnesota sociologists Erin Kelly and Phyllis Moen with University of Delaware’s Eric Tranby documented the positive impact of ROWE practices in their survey of more than 600 Best Buy employees before and after the program was implemented.

Phyllis Moen

Phyllis Moen

The researchers found turnover was reduced by 45 percent after they controlled for gender, job level, organizational tenure, job satisfaction, income adequacy, job security and turnover intentions.

Participants reported reduced stress and improved work-home interfaces by increasing employees’ schedule control, and reduced the “opting out” of the workforce due to personal commitments for both men and women.

Eric Tranby

Eric Tranby

Kelly, Moen, and Tranby opine that ROWE “moves us away from the “time cages” developed around the work day…ROWE challenges these taken-for-granted clockworks…our mantra is ‘change the workplace, not the worker’.

Rachelle Hill, also of University of Minnesota collaborated with Moen and Kelly in a related study that documented ROWE moderated turnover effects of negative home-to-work spillover, personal troubles, and physical symptoms.

-*What impacts – positive and negative – have you seen in “Performance, not Presence” workplace policies like ROWE?

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